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Help Desk Engineer Jobs in Wisconsin (NOW HIRING)

GEA

Field Service Engineer

Somerset, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

GEA

Field Service Engineer

Roberts, WI · On-site

Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk ... Bachelor's Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 ...

Morgan Murphy Media

Can you assist an organization with IT Help Desk service? And finally, do you also have an aptitude ... Morgan Murphy Media / Television Wisconsin is searching for an IT/Television Broadcasting Engineer ...

New

Sunrise Systems Inc

Be Seen First

Senior Infrastructure Project Manager_ 26-04011

Milwaukee, WI · On-site

$47 - $61/hr

Partner with the Directors of IT Infrastructure and Security and IT Operations and Help Desk, and ... Proficiency with Agile and Waterfall methodologies and tools (Jira, Azure DevOps, or similar)

New

Impact Networking

Systems Engineer I

Appleton, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The TOC Systems Engineer I will be part of Impact Networking's Managed IT organization ... Minimum of 2 years of experience in IT support, help desk, systems administration, or technical ...

Impact Networking

Systems Engineer I

Brookfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The TOC Systems Engineer I will be part of Impact Networking's Managed IT organization ... Minimum of 2 years of experience in IT support, help desk, systems administration, or technical ...

NORTHSHORE HEALTH CENTERS

$22.75 - $31.25/hr

Produce help desk activity reports and review recurring issues to identify trends or ongoing ... Associate's Degree in Technology, Computer Engineering, Computer Sciences, or related field * Two ...

New

Kavaliro

Network Engineer Req# 36580536

La Crosse, WI · On-site

... Help Desk, ITOC and SOC. * Familiar with software defined networking tools including, but not ... The Telecom/Network Engineer will design, configure, manage, troubleshoot, support and implement ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Wisconsin

Help Desk Engineer information

See Wisconsin salary details

$23.7K

$62.5K

$93.9K

How much do help desk engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk engineer in Wisconsin is $62,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $72,700.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in WI?

For Help Desk Engineer jobs in WI, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $62,471 per year, or $30 per hour.

Field Service Engineer

GEA

Somerset, WI • On-site

Full-time

Re-posted 15 days ago

Job description

Responsibilities / Tasks

GEA Systems North America LLC seeks a Field Service Engineer in Hudson, WI.  Responsibilities: Work focused on Blow Molders but overlaps to all pieces of the beverage and filling equipment; Works actively in the Service scheduled activities, such as Audit, Line Start-up, Help Desk, Service Work, and modifications; Carries out line/machine restarts following the maintenance or modification, Upgrade, Retrofit; Carries out Service Work, modifications, upgrade, retrofits; Draws up detailed technical reports indicating the performed activities and those ones to be performed; Coordinates and manages on site any potential sub-contractor external technicians; Manages the technical, operational, and temporal details of each intervention in agreement and compliance with the received details; In close co-operation with the Site Coordinator and the Service Project Manager, he checks if the conditions under which they work on site are in line with the safety standards, evaluating any possible/necessary corrective action; Carries out the tasks assigned to him internally such as troubleshooting, remote activities, Help Desk services; Assist the CoC with development of new products and upgrades; Assist the BU with input on equipment layout for new projects, as needed making recommendations for optimum design; Install / mechanical upgrades without CoC presence on site; Strong understanding of the system process for the LPT equipment. Able to troubleshoot more complex process issues; Lead a team on installation and / or equipment commissioning; Create complex SOP’s for equipment and systems; Inspect, repair, test, and optimize / tune Blow Molders, and other Beverage and Filling equipment; Install, Mechanically and Electrically new Blow Molders, and other Beverage and Filling equipment; Troubleshoot mechanical and process issues and problems in order to repair Blow Molders, and other Beverage and Filling equipment; Write clear and thorough inspection reports and field service reports for internal and external use; Recommend available upgrades and optimizations on Blow Molders, and other Beverage and Filling equipment; Provide accurate estimates of labor times to complete service visits / rebuilds, and installations, commissioning, and training for new equipment and retrofits; Provide technical training to customers for proper operation, preventive maintenance, scheduled maintenance, and emergency / breakdown troubleshooting and service; Initiate recommendations for improved tools, procedures, etc. for the service operations; Provide support to internal stakeholders with questions regarding parts requests, quoting, and selling upgrades.  Travel up to 80% domestically and occasional international travel.

Your Profile / Qualifications

Requirements to include: Bachelor’s Degree in Mechanical Engineering or related (foreign equivalent acceptable) and 36 months of experience in job offered or related, including experience with Liquid filling equipment, mechanical installation, service, or repair/troubleshooting experience; Installing and service liquid filling and beverage equipment; Troubleshooting software and electrical systems; Wiring 3 phase motors, 120vac power/communication, and 24vdc communication, etc; Leading teams on site; Working with instruction manuals, assembly drawings, P&ID’s; Working with electrical and pneumatic schematics; Working with Blow Molding equipment; Ability to use bench and hand power tools; Valid U.S. Driver’s license required . Mail resumes to Yolanda Madry, 9165 Rumsey Road, Columbia, MD 21045.

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