You don't need to be a degreed engineer. You don't need to write code, but you do need to ... A help desk. A role where you only follow instructions. If you want every problem fully defined ...
You don't need to be a degreed engineer. You don't need to write code, but you do need to ... A help desk. A role where you only follow instructions. If you want every problem fully defined ...
Senior Cloud Engineer
Madison, WI · On-site
$56.25 - $75/hr
The Senior Cloud Engineer is responsible for designing, building, and supporting hybrid-cloud ... Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ...
Senior Cloud Engineer
Madison, WI · On-site
$56.25 - $75/hr
The Senior Cloud Engineer is responsible for designing, building, and supporting hybrid-cloud ... Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ...
Senior Cloud Engineer
Madison, WI · On-site
$56.25 - $75/hr
The Senior Cloud Engineer is responsible for designing, building, and supporting hybridcloud ... Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ...
Senior Cloud Engineer
Madison, WI · On-site
$56.25 - $75/hr
The Senior Cloud Engineer is responsible for designing, building, and supporting hybridcloud ... Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk ...
Under the general direction of the Manager Service Desk, this position will provide technical ... Helpdesk and/or server management roles * Background working closely with IT admins and engineers ...
Under the general direction of the Manager Service Desk, this position will provide technical ... Helpdesk and/or server management roles * Background working closely with IT admins and engineers ...
Responsible for EDI coordination, Mainframe programming, VB Script, and Help Desk.
Responsible for EDI coordination, Mainframe programming, VB Script, and Help Desk.
Under the general direction of the Manager Service Desk, this position will provide technical ... Helpdesk and/or server management roles * Background working closely with IT admins and engineers ...
Under the general direction of the Manager Service Desk, this position will provide technical ... Helpdesk and/or server management roles * Background working closely with IT admins and engineers ...
Be Seen First
Technical Consultant
Oshkosh, WI · On-site
$55K - $75K/yr
Previous experience in help desk and or IT consulting or other related fields * Fundamental ... and Engineering recruiting and staffing. Founded by industry visionary Nicole Whitbeck Dohnal ...
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Be Seen First
Technical Consultant
Oshkosh, WI · On-site
$55K - $75K/yr
Previous experience in help desk and or IT consulting or other related fields * Fundamental ... and Engineering recruiting and staffing. Founded by industry visionary Nicole Whitbeck Dohnal ...
About the Role As an Associate Network Engineer, you will help support Kohl's enterprise network ... Exposure to enterprise networking, network operations, help desk, infrastructure support ...
About the Role As an Associate Network Engineer, you will help support Kohl's enterprise network ... Exposure to enterprise networking, network operations, help desk, infrastructure support ...
As an Application Systems Analyst Programmer, you will enhance and support business applications ... help desk requests and resolve technical issues in a timely manner • Maintain a strong ...
As an Application Systems Analyst Programmer, you will enhance and support business applications ... help desk requests and resolve technical issues in a timely manner • Maintain a strong ...
Client Services Manager
Madison, WI · On-site
Overview The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service ...
Client Services Manager
Madison, WI · On-site
Overview The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service ...
Company Description Our client is located in Pleasant Prairie, WI Seeking a 2-Desktop Engineers, in ... Bachelor's degree preferred. 2+ years' experience in help desk support and data center operations.
Company Description Our client is located in Pleasant Prairie, WI Seeking a 2-Desktop Engineers, in ... Bachelor's degree preferred. 2+ years' experience in help desk support and data center operations.
The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
The Client Services Manager is responsible for leading and continuously improving enduser support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
Client Services Manager
Madison, WI · On-site
The Client Services Manager is responsible for leading and continuously improving end-user support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
Client Services Manager
Madison, WI · On-site
The Client Services Manager is responsible for leading and continuously improving end-user support operations, including Help Desk services, endpoint support and engineering, and service delivery ...
... Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday ... Balance support and sales -help clients while identifying their technology needs * Work closely ...
... Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday ... Balance support and sales -help clients while identifying their technology needs * Work closely ...
IT Solutions Consultant
Green Bay, WI · On-site
Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a book of active clients, build the relationship, and ensure that they are receiving excellent service ...
IT Solutions Consultant
Green Bay, WI · On-site
Provide support, and guidance to M2's help desk team and consulting engineers * Grow and manage a book of active clients, build the relationship, and ensure that they are receiving excellent service ...
Use Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver ... Escalate complex or unresolved technical issues to senior engineers or specialized support teams as ...
Use Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver ... Escalate complex or unresolved technical issues to senior engineers or specialized support teams as ...
Resolve multiple levels of help desk tickets according to established SLAs * Perform testing on ... and social engineering platofrm schedules and maintenance * Work with third-party vendors to ...
Resolve multiple levels of help desk tickets according to established SLAs * Perform testing on ... and social engineering platofrm schedules and maintenance * Work with third-party vendors to ...
Experience in Help Desk or Support tracking tool What will you be doing? * Support Data Integration Analysts and Data Developers with tracking data features for SLA (service level agreement ...
Experience in Help Desk or Support tracking tool What will you be doing? * Support Data Integration Analysts and Data Developers with tracking data features for SLA (service level agreement ...
Front Desk Team Member - Opener (non-seasonal)
Hartland, WI · On-site
$12.50 - $15.50/hr
Be a team player - strive to help out wherever and whenever possible. Safety * Know Safety Plan and ... Programming * Sign up for upcoming programs, activities and events to increase product knowledge.
Front Desk Team Member - Opener (non-seasonal)
Hartland, WI · On-site
$12.50 - $15.50/hr
Be a team player - strive to help out wherever and whenever possible. Safety * Know Safety Plan and ... Programming * Sign up for upcoming programs, activities and events to increase product knowledge.
Help Desk Engineer information
See Wisconsin salary details
$23.7K - $30.1K
0% of jobs
$30.1K - $36.5K
2% of jobs
$36.5K - $42.9K
9% of jobs
$49K is the 25th percentile. Wages below this are outliers.
$42.9K - $49.2K
15% of jobs
$49.2K - $55.6K
14% of jobs
The median wage is $59.9K / yr.
$55.6K - $62K
16% of jobs
$62K - $68.4K
17% of jobs
$69.8K is the 75th percentile. Wages above this are outliers.
$68.4K - $74.7K
12% of jobs
$74.7K - $81.1K
9% of jobs
$81.1K - $87.5K
5% of jobs
$87.5K - $93.9K
2% of jobs
$23.7K
$62.5K
$93.9K
How much do help desk engineer jobs pay per year?
What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?
What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?
Is AI replacing IT's help desk?
What jobs pay $2000 a day?
What engineers make $500,000?
What does a helpdesk engineer do?
What are Help Desk Engineers?
What is the difference between Help Desk Engineer vs Technical Support Specialist?
| Aspect | Help Desk Engineer | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+; Microsoft certifications | CompTIA A+, Microsoft certifications |
| Work Environment | Help desk, IT support teams, remote and on-site | Customer support centers, remote support, on-site |
| Employer & Industry | IT departments, tech companies, managed service providers | IT service providers, software companies, corporate IT |
Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
RC Mowers I We're Hiring
Robotics Engineering Technician
Full-Time | In-Person | Suamico, WI
We build full-size commercial autonomous robots that mow large properties without an operator in the seat. They have to navigate real terrain, handle GPS dropouts, work in wet grass and dust and heat, and not fail in front of the municipal crews and DOT contractors who depend on them.
You'll help close the gap between what engineering designed and what the machine actually does in the field - and you'll be the technical backbone our customer service team leans on when things get hard.
THE JOB
You'll sit between engineering, testing, validation, and customer support. A typical week might mean writing a test plan Monday, running validation on a new firmware release Tuesday, diagnosing a tough field failure Wednesday, working with engineering on the fix Thursday, and researching a new sensor Friday.
About once a month, you'll be on the road visiting a customer - watching them actually use the machine, learning where it works, where it struggles, and what we got wrong.
Your test reports go straight to engineering. Your field diagnoses turn into development tickets. Validated fixes ship to production machines in weeks, not months. You'll see the complete loop from failure to fix.
You don't need to be a degreed engineer. You don't need to write code, but you do need to understand what software is doing to a machine. You need strong hands-on ability, real electrical troubleshooting skills, mechanical instinct, and the discipline to document what you find clearly enough that engineers and service technicians can act on it.
WHAT YOU'LL DO
- Write and execute test plans for new firmware, electrical systems, and hardware releases
- Validate machine behavior against engineering specifications and acceptance criteria
- Diagnose failures across mechanical, electrical, sensor, and machine-control systems
- Reproduce field failures so engineering can root-cause them
- Be the technical escalation point for our customer service team - the person they call when a problem is beyond their depth
- Build the tools, troubleshooting guides, decision trees, and SOPs that make the service team faster and more independent over time
- Visit customer sites to observe real-world use, identify pain points, and bring findings back to engineering
- Provide practical feedback on manufacturability, serviceability, and durability
- Occasional electrical support on our remote-controlled slope mower line
WHAT YOU BRING
- Associate degree in Electro-Mechanical, Electronics, Robotics, Mechatronics, or related - or equivalent hands-on experience
- Strong electrical troubleshooting (multimeter, schematics, wiring harnesses)
- Comfort reading wiring diagrams and technical drawings
- Clear written communication for test plans, validation reports, troubleshooting guides, and field findings
- A methodical approach: investigate why something failed, don't just swap parts
- Judgment to follow a test procedure when it matters and flag when the procedure itself is wrong
- Patience and clarity when coaching service technicians through tough problems
BONUS POINTS
- Robotics competition experience: FIRST, VEX, BattleBots, Baja/Formula SAE
- Personal projects: robots, vehicles, drones, RC, automation, fabrication, CNC, 3D printing
- Familiarity with CAN bus, RS-232, Ethernet, GPS, LiDAR, IMUs, encoders
- Basic CAD (SolidWorks, or similar)
- Crimping, soldering, harness work
- Linux command line, scripting, ROS, or data logging
WHAT THIS IS NOT
A desk engineering role. A production assembly job. A help desk. A role where you only follow instructions.
If you want every problem fully defined before you start, this isn't it.
WHY IT MATTERS
You won't be three layers from the product. You'll be close to the machine, close to the engineers, close to the customer, and close to the decisions that change what we build next. Our equipment serves municipalities, DOTs, and commercial contractors across North America - real machines, real terrain, real consequences.
We're based near Green Bay, Wisconsin. Cost of living is a fraction of what you'd pay in Austin or Boston, your commute is ten minutes, and you'll be working on machines in actual terrain - not a campus parking lot.
For the right person, this role grows fast: into product testing leadership, field reliability, controls support, or product engineering. We care less about where you start than how fast you learn and how much ownership you carry.
HOW TO STAND OUT
A resume helps, but it won't tell us everything.
When you apply, tell us about something you've built, fixed, modified, designed, wired, programmed, tested, or improved. A robot, vehicle, machine, fixture, electronics project, automation system, or personal project.
We want to know:
- What problem were you trying to solve?
- What did you build or change?
- What failed?
- How did you figure it out?
- What would you do differently now?
Photos, sketches, videos, CAD files, wiring diagrams, or project write-ups are welcome.
ABOUT RC MOWERS
We design and build autonomous and remote-operated mowing equipment for difficult environments. We're not chasing a concept; we're a growing, profitable company shipping real machines to real customers - municipalities, DOTs, and commercial contractors across North America.
COMPENSATION & BENEFITS
Compensation commensurate with experience. Benefits include health, dental, and vision insurance, 401(k) with company match, paid vacation and sick leave, and disability, life, and accident insurance.
Hiring is subject to a pre-employment background check and drug screening. RC Mowers provides equal employment opportunities to all employees and applicants.
About RC Mowers
Sourced by ZipRecruiter
Industry
Manufacturing and manufacturing
Company size
51 - 200 Employees
Headquarters location
Suamico, WI, US
Year founded
2018