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Help Desk Engineer Jobs in Atlanta, GA (NOW HIRING)

ATLANTICUS

Help Desk Engineer

Atlanta, GA

  • Medical

  • Retirement

  • PTO

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment ...

RCS Professional

IT Help Desk Analyst - Atlanta, GA

Marietta, GA · On-site

$40K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Engineer II provides professional and courteous technical support to Avita ... and helping keep physical stock reconciled in the IT Asset Management platform and ready for ...

Avita Care Solutions

Service Desk Engineer II

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Service Desk Engineer II provides professional and courteous technical support to Avita ... and helping keep physical stock reconciled in the IT Asset Management platform and ready for ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At ...

RCS Professional

Triage Help-Desk Tech- Entry-Level

Marietta, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments. * Communicate with vendors on open tickets on ...

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

As a Tier 1 Engineer, you'll provide first-line technical support, assist clients with common IT ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Escalate complex issues to the Infrastructure Engineer or IT leadership as needed * Assist with AV ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Escalate complex issues to the Infrastructure Engineer or IT leadership as needed * Assist with AV ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Atlanta, GA

Help Desk Engineer information

See Atlanta, GA salary details

$21.2K

$55.8K

$83.8K

How much do help desk engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for help desk engineer in Atlanta, GA is $55,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $64,900.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $55,755 per year, or $26.8 per hour.

Help Desk Engineer

Atlanticus Holdings Corporation

Atlanta, GA • On-site

Other

Medical, Retirement, PTO

Posted 6 days ago

Job description

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.
We're looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and is constantly looking for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.
Primary Responsibilities
End User Support
  • Provide Tier 1 and Tier 2 technical support for Windows and macOS endpoints.
  • Troubleshoot hardware, operating system, application, network connectivity, VPN, printer, and peripheral issues.
  • Deliver remote and onsite support for employees in a fast-paced enterprise environment.
  • Manage incidents through completion while providing timely communication and exceptional customer service.
  • Build trusted relationships with business users by providing professional, responsive, and solution-oriented support.
  • Participate in an after-hours on-call rotation as required.

Endpoint Administration
  • Build, image, provision, deploy, and refresh Windows and macOS laptops.
  • Configure new employee workstations and perform hardware lifecycle replacements.
  • Support Microsoft Intune device enrollment, compliance policies, application deployment, and endpoint management.
  • Administer Jamf Pro for macOS device management, software deployment, and policy enforcement.
  • Support Microsoft Autopilot and modern endpoint provisioning processes.
  • Maintain accurate hardware inventory and asset management records.

Identity & Productivity Services
  • Support Active Directory user and group administration, password resets, account provisioning, and basic Group Policy troubleshooting.
  • Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
  • Support Microsoft Entra ID authentication and Multi-Factor Authentication (MFA).

Patch & Endpoint Management
  • Deploy and monitor Microsoft Windows updates using Microsoft Intune and WSUS.
  • Manage third-party application patching using enterprise tools
  • Monitor patch compliance, investigate failed deployments, and remediate endpoint vulnerabilities.
  • Support endpoint security and ensure systems remain compliant with corporate standards.

Virtual Desktop & Enterprise Technologies
  • Support AWS WorkSpaces virtual desktop environments, including provisioning, troubleshooting, and user support.
  • Assist with enterprise collaboration technologies, conferencing equipment, mobile devices, printers, and other endpoint technologies.
  • Work closely with Infrastructure, Security, and Cloud Engineering teams to resolve complex technical issues.

Continuous Improvement & Automation
  • Identify opportunities to automate repetitive IT tasks using PowerShell or other scripting tools.
  • Contribute to process improvements that enhance the end-user experience and improve operational efficiency.
  • Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
  • Recommend improvements to desktop standards, deployment processes, and service delivery.

You're a great fit if you have
3-5 years of experience in a Help Desk, Desktop Support, or End User Computing role within a Microsoft enterprise environment.
  • Strong experience supporting Windows 11 and macOS devices.
  • Experience with Microsoft Active Directory, Microsoft 365, and Microsoft Entra ID.
  • Hands-on experience with Microsoft Intune endpoint management.
  • Experience managing Windows Updates using Intune and/or WSUS.
  • Experience with Jamf Pro for macOS management.
  • Experience with enterprise patch management solutions such as ManageEngine Endpoint Central, NinjaOne, Action1, or similar products.
  • Experience imaging, deploying, and provisioning enterprise laptops.
  • Experience supporting AWS WorkSpaces or other virtual desktop environments.
  • Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless networking.
  • Experience working with IT Service Management (ITSM) ticketing systems.

Preferred
  • Experience with Microsoft Autopilot.
  • Experience with PowerShell scripting or automation.
  • Microsoft, Apple, or CompTIA certifications are a plus.
  • Experience supporting enterprise collaboration and conference room technologies.

Skills & Competencies
The ideal candidate demonstrates:
  • Outstanding customer service and "bedside manner."
  • Strong communication and interpersonal skills.
  • A positive attitude with a willingness to learn and take on new challenges.
  • Excellent troubleshooting and analytical thinking.
  • A proactive, "go-getter" mentality with a strong sense of ownership.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • A passion for continuous improvement, automation, and process optimization.
  • A collaborative team-first mindset with the ability to work independently when needed.

Why You'll Love Working Here
This isn't just a job, it's a place to lead, grow, and thrive. If you believe in your skills and drive, we'll provide the resources and support to help you succeed.
Benefits include
  • Generous PTO and holiday schedule
  • 401(k) with company match
  • Employee stock purchase plan
  • Ongoing training (lunch & learns, financial and health webinars)
  • Team volunteer outings

Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.

Apply