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Help Desk Engineer Jobs in Atlanta, GA (NOW HIRING)

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Respond to and resolve help desk tickets in a timely and professional manner. Assist in the ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Respond to and resolve help desk tickets in a timely and professional manner. Assist in the ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Support Engineer Department: Information Technology Reports To: Chief Information Officer (CIO) ... Respond to and resolve help desk tickets in a timely and professional manner. Assist in the ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment ... We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and ...

InComm Payments

Network Engineer I

Atlanta, GA

About This Opportunity InComm is seeking a Network NOC Engineer I to join our Network Operations ... Required Qualifications * 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical ...

Cogent Technology Resource

Be Seen First

Installation Helper / Apprentice

Tucker, GA · On-site

$18 - $22/hr

  • Medical

  • Vision

  • Life

  • Retirement

  • PTO

If you are looking for office work, remote work, help desk work, or an easy job, do not apply. We ... We work closely with hospital IT, Biomed, Engineering, and AV departments to consult, sell, install ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Retirement

Field Service Engineer Atlanta, Georgia | Field-Based | ~70% Travel At Dentistry for Children ... help desk / end user support team Excellent communication skills and a customer-service mindset ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Field Service Engineer Atlanta, Georgia Field-Based ~70% Travel At Dentistry for Children ... a help desk / end user support team • Excellent communication skills and a customer-service ...

Flock Safety

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

This isn't a transactional help-desk ticket pusher. You are an engineer who owns the technical lifecycle, failure mode analysis, and continuous feedback loop between live operations and design teams.

New

Koh Young America, Inc.

Technical Services Engineer

Duluth, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Duluth, GA Summary The Applications Engineer will provide exceptional help desk customer service in the support of installation, servicing, and maintenance of Koh Young machines and related systems ...

Flock

UAS Support Engineer

Atlanta, GA · On-site

$100K - $140K/yr

This isn't a transactional help-desk ticket pusher. You are an engineer who owns the technical lifecycle, failure mode analysis, and continuous feedback loop between live operations and design teams.

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Atlanta, GA

Help Desk Engineer information

See Atlanta, GA salary details

$21.2K

$55.8K

$83.8K

How much do help desk engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for help desk engineer in Atlanta, GA is $55,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $64,900.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $55,755 per year, or $26.8 per hour.

Support Engineer

Traina Enterprises

Kennesaw, GA • Hybrid

$45K - $60K/yr

Full-time

Re-posted 22 days ago

Job description

Description

Position Title: Support Engineer

Department: Information Technology

Reports To: Chief Information Officer (CIO)

Location: Acworth, GA (Hybrid/On-site as needed)

Salary Range: $45,000 - 60,000 annually + benefits


Summary

The Support Engineer will serve as the first line of technical support for the organization, ensuring timely and effective resolution of end-user issues. This role is also responsible for contributing to documentation, internal process improvement, and the development of internal support tools that enhance IT service delivery.


Key Responsibilities

Provide Tier 1 support for hardware, software, and network issues across the organization.

Respond to and resolve help desk tickets in a timely and professional manner.

Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.

Document support procedures, troubleshooting steps, and knowledge base articles.

Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.

Participate in onboarding and offboarding processes for employees.

Support inventory management and asset tracking for IT equipment.


Preferred Experience

Exposure to ITSM platforms like ManageEngine.

Experience with scripting or automation tools (e.g., PowerShell, Python).

Familiarity with network monitoring or endpoint management tools.

CompTIA Network+

Utilization Breakdown

End-user Support 40%


Documentation 20%

Internal Support Tool Development 20%

Other (training, meetings, etc.) 20%

Performance Evaluation & Incentive Structure

Bonus Potential: Target bonus of up to 10% of base salary, based on quarterly KPI performance and annual evaluation.


Requirements

Required Skills & Qualifications

2+ years of experience in IT support or help desk roles.

Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.

Familiarity with ticketing systems and remote support tools.

Excellent communication and customer service skills.

Ability to document technical processes clearly and concisely.

CompTIA A+

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