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Help Desk Engineer Jobs in Seattle, WA (NOW HIRING)

Reid Middleton

Help Desk Technician - WA

Everett, WA · On-site

$22 - $29.75/hr

Reid Middleton, Inc. is a civil and structural engineering firm with a long history of service to clients. They are seeking a Help Desk Technician to provide desktop support and assist with IT ...

Protingent

Helpdesk Technician (3)

Bellevue, WA · On-site

$33 - $35/hr

For the last decade, I have specialized in hardware and software product development engineering recruitment. My recruiting style is to build a strong, lasting relationship while I help you achieve ...

The Trade Desk

Senior Data Engineer

Bellevue, WA · On-site

$119K - $161K/yr

The Trade Desk is a global technology company and the world's leading independent platform for ... Provide technical guidance through code reviews, pairing, and documentation; help mid‑level and ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

HireNow Staffing

IT Intern (R2862)

Seattle, WA

$21 - $25/hr

... Engineering , or a closely related discipline. * Familiarity with Windows and/or macOS operating ... Previous internship, campus IT support, help desk, or technical support experience. * Familiarity ...

Cooley

Senior Cyber Security Engineer

Seattle, WA

Senior Cyber Security Engineer Cooley is seeking a Senior Cyber Security Engineer to join the ... As a member of the Incident Response team respond to alerts, warnings, incidents, and help desk ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Seattle, WA

Help Desk Engineer information

See Seattle, WA salary details

$26.7K

$70.4K

$105.8K

How much do help desk engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for help desk engineer in Seattle, WA is $70,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $81,900.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What engineer makes $500,000 a year?

While most Help Desk Engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in areas like cybersecurity or network architecture can reach or exceed this salary level, often in high-demand industries or senior leadership roles. Such compensation typically involves leadership responsibilities, specialized expertise, or working in high-cost regions.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

Are help desk jobs still in demand?

Help Desk Engineer positions remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These roles often require technical skills, certifications, and customer service abilities, and employment is expected to grow with increased reliance on technology in various industries.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Seattle, WA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $70,435 per year, or $33.9 per hour.
Help Desk Technician - WA

Help Desk Technician - WA

Reid Middleton

Everett, WA • On-site

$22 - $29.75/hr

Full-time

Posted 29 days ago

Job description

Job Summary:
Reid Middleton, Inc. is a civil and structural engineering firm with a long history of service to clients. They are seeking a Help Desk Technician to provide desktop support and assist with IT troubleshooting and issues.
Responsibilities:
• provide in-depth desktop support to the users
• assist the IT Administrator with troubleshooting, diagnosis and resolution of both PC and network problems
• work closely with the IT Administrator on day-to-day tasks
• give technical support, by phone or in person
• troubleshoot network issues as they arise
Qualifications:
Required:
• Associates degree in Information Systems, or Computer Science (or related field) from an accredited two-year college or 1 year plus experience with A+ certification
• Demonstrate proficiency with Microsoft Windows networks and workstations
• Knowledge of Microsoft Office suites
• Excellent interpersonal skills
• Lift a minimum of 25lbs.
Preferred:
• Basic Windows Server and AEC Autodesks software experience preferred
Company:
Reid Middleton is a civil engineering firm. Founded in 1953, the company is headquartered in Everett, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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