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Help Desk Engineer Jobs (NOW HIRING)

Daystar

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IT Help Desk Engineer

Newington, NH · On-site

$50K - $70K/yr

The Help Desk Engineer is responsible for providing timely, professional support to resolve day-to-day technical issues for our managed services clients. This is a reactive, client-facing role ...

IPsoft

Help Desk Engineer

New York, NY · On-site

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ... Properly document all issues in tickets and update knowledge base articles for other engineers.

IPsoft Inc.

Help Desk Engineer

New York, NY

Properly document all issues in tickets and update knowledge base articles for other engineers. Qualifications Qualifications: * Candidates must have excellent communication, customer service skills ...

RetroFit Technologies, Inc.

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Help Desk Engineer - Boston, MA

Boston, MA · On-site

$25 - $30.35/hr

This position works in our Network Operations Center as a Level II Help Desk Engineer. Engineers at RetroFit are smart, hardworking individuals with top level experience and enjoy working on highly ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

kgs

Tier 2 Help Desk Engineer

Washington, DC · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $28.84 - $43.25 / hour Description Location: This role is fully remote; however, employees ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You will assist your customers in helping them protect our data, and you'll educate your customers ...

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Help Desk Engineer information

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$23.5K

$61.9K

$93K

How much do help desk engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

More about Help Desk Engineer jobs
What cities are hiring for Help Desk Engineer jobs? Cities with the most Help Desk Engineer job openings:
What states have the most Help Desk Engineer jobs? States with the most job openings for Help Desk Engineer jobs include:
What are popular job titles related to Help Desk Engineer jobs? For Help Desk Engineer jobs, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Onsite Help Desk Engineer

World's Finest Chocolate

Chicago, IL • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

Location: 4801 S. Lawndale Avenue, Chicago, IL
Department: Information Technology Services
Reports To: Sr. Systems Engineer
Job Summary
World's Finest Chocolate is seeking a dependable, customer-focused Onsite Help Desk Engineer to provide hands-on technical support for employees at our Chicago office. This role is responsible for troubleshooting hardware, software, and basic network issues; supporting daily IT operations; and helping ensure a reliable, efficient, and positive technology experience for all users.
Key Responsibilities
  • Provide onsite support for desktops, laptops, printers, wireless access points, mobile devices, conference room equipment, and other IT peripherals.
  • Diagnose and resolve technical issues related to hardware, software, operating systems, connectivity, and basic network access.
  • Install, configure, and maintain operating systems, applications, and IT equipment in accordance with company standards.
  • Respond to, manage, and prioritize walk-up requests and onsite incidents in a timely and professional manner.
  • Manage user accounts, password resets, and access requests using tools such as Active Directory and Microsoft 365.
  • Support employee onboarding and offboarding activities, including device setup, equipment distribution, access coordination, and equipment recovery.
  • Accurately document issues, resolutions, procedures, and knowledge articles within the ticketing system or knowledge base.
  • Collaborate with remote IT team members, infrastructure support teams, and external vendors to resolve escalated issues.
  • Follow WFC IT policies, security standards, and industry best practices when supporting users and company technology assets.
Required Qualifications
  • Diploma or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 1-3 years of experience in a help desk, desktop support, or technical support role.
  • Strong working knowledge of Windows environments and Microsoft 365 applications.
  • Familiarity with basic networking concepts, including LAN/WAN, TCP/IP, and Wi-Fi troubleshooting.
  • Ability to troubleshoot common hardware, software, printer, peripheral, and connectivity issues.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to manage multiple priorities while maintaining accuracy and professionalism.
Preferred Skills
  • Experience with Microsoft 365, Active Directory, endpoint management tools (Defender), and ticketing systems.
  • Basic understanding of AI, IT security practices, including access control, endpoint protection, and safe handling of company devices.
  • Experience supporting printers, scanners, mobile devices, wireless access points, and conference room technology.
  • Familiarity with MS Intune, IT asset management, device provisioning, and hardware lifecycle support.
Professional Skills
  • Strong customer service mindset with a focus on timely, courteous, and effective support.
  • Ability to communicate technical information clearly to both technical and non-technical users.
  • Organized, detail-oriented, and able to work independently in an onsite support environment.
  • Demonstrates sound judgment, reliability, and professionalism when handling user issues and company equipment.
  • Comfortable collaborating with internal IT teams and external vendors to resolve issues efficiently.

COMPENSATION & BENEFITS:
  • Base salary of $80,000/year
  • Annual Bonus: 5% of base salary, based on company and/or individual performance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Wellness Program
  • 401k Matching
  • HSA/FSA
  • LifeLock Identity Theft Protection
  • STD/LTD
  • Life Insurance
  • Tuition Reimbursement
  • ESOP (Employee Stock Ownership Plan)

EQUAL OPPORTUNITY EMPLOYER:
World's Finest Chocolate is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We celebrate diversity and are dedicated to providing an environment of respect and inclusivity for all employees.

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