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Help Desk Engineer Jobs (NOW HIRING)

C3 AI

IT Help Desk Engineer

Redwood City, CA · On-site

C3 AI is an Enterprise AI application software company seeking an IT Help Desk Engineer to join their team. The role involves being the first point of contact for technical support, ensuring employee ...

Daystar

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IT Help Desk Engineer

Newington, NH · On-site

$50K - $70K/yr

The Help Desk Engineer is responsible for providing timely, professional support to resolve day-to-day technical issues for our managed services clients. This is a reactive, client-facing role ...

IPsoft

Help Desk Engineer

New York, NY

IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ... Properly document all issues in tickets and update knowledge base articles for other engineers.

C3 AI

IT Help Desk Engineer

Redwood City, CA

We are looking for an IT Help Desk Engineer to join our team in Redwood City, California. As the first point of contact for technical support across the company, you will keep our employees ...

IPsoft Inc.

Help Desk Engineer

New York, NY

Properly document all issues in tickets and update knowledge base articles for other engineers. Qualifications Qualifications: * Candidates must have excellent communication, customer service skills ...

C3 AI

IT Help Desk Engineer

Redwood City, CA · On-site

$85K - $109K/yr

C3 AI We are looking for an IT Help Desk Engineer to join our team in Redwood City, California. As the first point of contact for technical support across the company, you will keep our employees ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

kgs

Tier 2 Help Desk Engineer

Washington, VA · On-site

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Koniag, Inc.

Tier 2 Help Desk Engineer

Washington, VA · On-site

$23.05 - $31.25/hr

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

kgs

Tier 2 Help Desk Engineer

Washington, DC

The ideal Tier 2 Help Desk Engineer will: * Serve as an escalation point for the Tier 1 Help Desk. * Install desktop, laptop, and tablet computers, peripherals, and software products for networked ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

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Help Desk Engineer information

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$23.5K

$61.9K

$93K

How much do help desk engineer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What engineer makes $500,000 a year?

While most Help Desk Engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in areas like cybersecurity or network architecture can reach or exceed this salary level, often in high-demand industries or senior leadership roles. Such compensation typically involves leadership responsibilities, specialized expertise, or working in high-cost regions.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

Are help desk jobs still in demand?

Help Desk Engineer positions remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These roles often require technical skills, certifications, and customer service abilities, and employment is expected to grow with increased reliance on technology in various industries.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

More about Help Desk Engineer jobs
What cities are hiring for Help Desk Engineer jobs? Cities with the most Help Desk Engineer job openings:
What states have the most Help Desk Engineer jobs? States with the most job openings for Help Desk Engineer jobs include:
What are popular job titles related to Help Desk Engineer jobs? For Help Desk Engineer jobs, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
IT Help Desk Engineer

IT Help Desk Engineer

C3 AI

Redwood City, CA • On-site

Full-time

Posted 22 days ago

Job description

Job Summary:
C3 AI is an Enterprise AI application software company seeking an IT Help Desk Engineer to join their team. The role involves being the first point of contact for technical support, ensuring employee productivity and system functionality, and managing help desk tickets from intake to resolution.
Responsibilities:
• Manage Help Desk tickets in a timely manner, taking ownership from intake through resolution.
• Respond to customer issues via phone, email, and chat with professionalism and urgency.
• Provide white-glove customer assistance, including direct C-level interaction.
• Continually improve and streamline the new-hire process through computer configuration and account creation.
• Document customer interactions, resolutions, and processes to build a reliable knowledge base.
• Run diagnostics to identify and resolve customer-reported issues.
• Install, configure, modify, and repair computer software and hardware.
• Follow up with customers to ensure issues are fully resolved and they are satisfied.
Qualifications:
Required:
• Bachelor's degree required;
• 2+ years of experience working in a help desk or IT support environment.
• Experience with Office 365, Atlassian, and Meraki administration.
• Critical thinking and excellent system diagnostic and troubleshooting skills.
• Flexibility to work a variety of shifts with minimal notice.
• Proficiency with macOS, Windows, and iOS computers and devices.
• Excellent oral and written communication skills.
• Detail oriented, with the ability to keep thorough notes on issues.
• Highly organized, with the ability to keep Help Desk tickets in order.
• Ability to diagnose and resolve technical issues across a range of complexity.
• Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
Preferred:
• Master's degree preferred.
Company:
C3 AI is a provider of Enterprise AI software for accelerating digital transformation. Founded in 2009, the company is headquartered in Redwood City, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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