ZipRecruiter

Log In

1

Help Desk Engineer Jobs (NOW HIRING)

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Senior Help Desk Engineer Location: Onsite 5 days a week in Bethesda, Maryland Type: Contract Compensation: $80,000 - $95,000 annually Contractor Work Model: Onsite Security Clearance: US Citizenship ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $28.84 - $43.25 / hour Description Location: This role is fully remote; however, employees ...

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You will assist your customers in helping them protect our data, and you'll educate your customers ...

next page

Showing results 1-20

All JobsHelp Desk Engineer Jobs

Help Desk Engineer information

See salary details

$23.5K

$61.9K

$93K

How much do help desk engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for help desk engineer in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

What jobs pay $2000 a day?

Help Desk Engineer roles typically do not pay $2000 a day; such high daily rates are usually associated with specialized consulting, freelance IT contractors, or senior IT management positions. These roles often require advanced certifications, extensive experience, and may involve project-based or contract work in high-demand environments.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology and energy sectors.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

More about Help Desk Engineer jobs
What cities are hiring for Help Desk Engineer jobs? Cities with the most Help Desk Engineer job openings:
What states have the most Help Desk Engineer jobs? States with the most job openings for Help Desk Engineer jobs include:
What are popular job titles related to Help Desk Engineer jobs? For Help Desk Engineer jobs, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in the United States as of June 2026, with employment types broken down into 29% Full Time, 69% Part Time, 1% Temporary, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.
Senior Help Desk Engineer

Senior Help Desk Engineer

System One Holdings, LLC

Bethesda, MD • On-site

$80K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Key responsibilities

  • Manage and coordinate the activities of the onsite and offshore help desk team.

  • Serve as an escalation point for complex technical issues.

  • Monitor ticket queues and ensure SLAs are met.

Job description

Job Title: Senior Help Desk Engineer
Location: Onsite 5 days a week in Bethesda, Maryland
Type: Contract
Compensation: $80,000 - $95,000 annually
Contractor Work Model: Onsite
Security Clearance: US Citizenship required
Responsibilities
  • Manage and coordinate the activities of the onsite and offshore help desk team.
  • Serve as an escalation point for complex technical issues.
  • Monitor ticket queues and ensure SLAs are met.
  • Identify recurring issues and recommend process or infrastructure improvements.
  • Collaborate with internal departments to support technology needs and initiatives.
  • Maintain documentation and ensure knowledge sharing within the team.
Requirements
  • Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
  • Strong knowledge of Windows environments, Office 365, and common business applications
  • Experience managing hybrid or distributed support teams
  • Excellent problem-solving and communication skills
  • Familiarity with help desk ticketing systems and remote support tools
  • Onsite work commitment of 40 hours per week
  • Onsite support experience in a professional environment

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-2
#LI-CK1
Ref: #850-Rockville (ALTA IT)

Apply