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Help Desk Engineer Jobs in Austin, TX (NOW HIRING)

Kestra Holdings

Senior Help Desk Engineer

Austin, TX · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Collaborate with infrastructure, security, and engineering teams to improve operational workflows ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX · On-site

$95K - $110K/yr

Collaborate with infrastructure, security, and engineering teams to improve operational workflows ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Collaborate with infrastructure, security, and engineering teams to improve operational workflows ... Minimum of 4 years in IT support, help desk, or desktop support roles. * Experience supporting both ...

ComplyAdvantage

Deal Desk Analyst (Contract)

Austin, TX · On-site

$75K - $90K/yr

Efficiency Engineering: Identify and implement process improvements across CPQ and commercial ... With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Austin, TX

Help Desk Engineer information

See Austin, TX salary details

$23.3K

$61.3K

$92.2K

How much do help desk engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk engineer in Austin, TX is $61,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $71,400.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What cities near Austin, TX are hiring for Help Desk Engineer jobs? Cities near Austin, TX with the most Help Desk Engineer job openings:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,348 per year, or $29.5 per hour.

Senior Help Desk Engineer

Kestra Holdings

Austin, TX • On-site

Full-time

Medical, Retirement

Posted 23 days ago

Job description

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams.
What You'll Do:
  • Maintain and troubleshoot PC network connectivity to provide maximum uptime.
  • Follow standard Help Desk operating procedures
  • Log all support requests using request tracking platform.
  • Research and make recommendations for new software, solutions, and hardware.
  • Set up and test machines for our users.
  • Respond to user hardware and software problems.
  • Research, download, and test patches, upgrades, and service packs
  • Test and document corporate projects as assigned by leadership
  • Train new team members and staff
  • Manage Microsoft 365 email hosting.
  • Promote a positive environment for our team.

What You Bring:
  • Bachelor's Degree or applicable experience
  • Active Directory management (2+ years)
  • Microsoft Deployment Tool imaging console (2+ years)
  • Hardware knowledge for Dell workstations/laptops (2+ years)
  • File manipulation, shared files/folders networking (2+ years)
  • Experience supporting both Microsoft and Mac operating systems (2+ years)
  • Experience with Microsoft Office Macros (creation and installation)
  • Or equivalent certifications/education
  • Enterprise level Antivirus experience.
  • Enterprise level VPN experience.
  • Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.
  • Experience with PC hardware build and troubleshooting.

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.
Benefits to support you:
  • Competitive pay and benefits with a large employer (over 1600 employees nationwide)
  • 401(k), health insurance, and a competitive benefits package
  • Work in a supportive, collaborative environment committed to professional excellence
  • Help clients navigate meaningful financial decisions with confidence
  • Opportunities for training, development, and long-term growth within the firm
  • Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
DisclosureBy applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:
  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.

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