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Help Desk Engineer Jobs in Dallas, TX (NOW HIRING)

Culture Fits

Tier 2 Service Desk Engineer

Dallas, TX · On-site

Service Desk Engineer Tier 2 (90-day contract) Location: North Dallas, TX About Us: We are a reputable Managed Service Provider (MSP) in North Dallas, dedicated to delivering exceptional IT solutions ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Dallas, TX

Help Desk Engineer information

See Dallas, TX salary details

$23.3K

$61.5K

$92.4K

How much do help desk engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk engineer in Dallas, TX is $61,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,500.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What cities near Dallas, TX are hiring for Help Desk Engineer jobs? Cities near Dallas, TX with the most Help Desk Engineer job openings:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,226 per year, or $29.4 per hour.

Service Desk/Help Desk - Hybrid

She Recruits LLC

Plano, TX • On-site

Other

Re-posted 5 days ago

Job description

Job Title: Service/Help Desk
Location: Plano, TX area
Salary: 65k-80k
Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and Server Support client service. SDEs must work within the reactive services framework of the Service Desk Department. This established framework defines reactive services methodology and processes, along with customer service communication and performance standards.
Position Functions:
  • Provide remote end user support for managed services clients
  • Respond to service requests, incidents and problems received via phone, email, chat or client portal
  • Prioritize tickets based on client and severity (business impact). Set expectations with great communication and empathy to create an excellent client experience
  • Take direction from the CSR/Service Desk Coordinator relative to priority and service escalations and quickly respond to overflow service desk calls
  • Effectively escalate urgent service issues to the CSR/Service Desk Coordinator and service team members
  • Properly identify and assign tickets to the appropriate board based on the request type
  • Provide real time ticket updates to clients in PSA Software, manage assigned tickets and schedules with documented service work and time.
  • Report daily KPI's including # of tickets closed and meet daily targets
  • Assist with onsite visits and MACD's as needed
  • Continual identification, support and implementation of Process/Change Management
  • Create and maintain technical documentation, process and knowledge base content
  • Identify ticket patterns and provide feedback to team to proactively address and prevent future tickets
  • Become increasingly proficient with Remote Monitoring and Management (RMM) tools and use of scripting and automation for rapid, efficient issue resolution
  • Participate in on-call rotation for after-hours emergency support
  • Resolve all Tier 1 and Tier II Incidents including:
  • Install & troubleshooting virtualization, experience with Hyper-V ideal.
  • Desktop support and user device incidents
  • Network issues including Domain Access, VPN, LAN/WAN/WLAN and device issues
  • Server support issues including AD and Group Policy
  • Ongoing management of Office 365
  • Assisting Centralized Services with RMM management and resolutions (fixing backup, virus protection, system alert and event log issues, etc.)
  • Vendor Management including application support, print, and phone system triage
  • Access control and security incident response and remediation
  • Desktop Moves Adds Changes Decommissions (MACDs) including creation and deployment of new images

The Perks
2 days in office (Mon & Weds)
100% company benefits that start DAY ONE
Great culture
Catered lunch for the company every quarter

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