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Help Desk Engineer Jobs in Dallas, TX (NOW HIRING)

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk ... K2 Staffing provides staffing and recruitment services focused on construction, engineering, and ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones

Help Desk Analyst L2

Dallas, TX · On-site

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Simpatico Systems

Tier 1 Helpdesk Engineer

The Colony, TX · On-site

$21 - $26/hr

... they can help themselves, and our clients have a ton of fun solving technology problems. Our ... engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and ... We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex ...

E-Space

Help Desk Technician Intern

Arlington, TX · On-site

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

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Showing results 21-40

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Dallas, TX

Help Desk Engineer information

See Dallas, TX salary details

$23.3K

$61.5K

$92.4K

How much do help desk engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk engineer in Dallas, TX is $61,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What does a help desk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What cities near Dallas, TX are hiring for Help Desk Engineer jobs?

Cities near Dallas, TX with the most Help Desk Engineer job openings:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,487 per year, or $29.6 per hour.

Help Desk Support Technician (Level II)

K2 Staffing

Dallas, TX • On-site

$19.75 - $26.75/hr

Full-time

Re-posted 8 days ago

Job description

Job Summary:
K2 Staffing is a growing Managed IT Services provider in Dallas, TX, seeking a skilled Help Desk Support Technician (Level II) to join their team. This role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms.
Responsibilities:
• Provide advanced support for Windows 10/11 desktop environments
• Troubleshoot and maintain Windows Server 2016 and 2019 systems
• Diagnose and resolve networking and connectivity issues
• Interpret system and event logs to identify root causes and implement solutions
• Respond to and resolve escalated support tickets requiring deeper technical expertise
• Monitor RMM and alerting systems to proactively address performance or security concerns
• Follow documented procedures to remediate alerts and system issues
• Manage new user setup, onboarding, and account provisioning
• Install and configure network equipment and related infrastructure
• Support LAN/WAN environments, including maintenance and troubleshooting
• Deploy and support network hardware
• Provide support for integrated systems such as access control, security devices, lighting, and HVAC connectivity
Qualifications:
Required:
• Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician
• Experience with firewall and network administration, specifically SonicWall and/or Meraki
• Working knowledge of troubleshooting desktops, servers, and network infrastructure
• Strong customer service orientation with a professional and approachable demeanor
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly
• Dependable and self-motivated with a strong sense of accountability
• Eagerness to continue learning and expanding technical expertise
Company:
K2 Staffing provides staffing and recruitment services focused on construction, engineering, and related professional roles. Founded in 2019, the company is headquartered in Carlsbad, USA, with a team of 2-10 employees. The company is currently Early Stage.

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