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Help Desk Engineer Jobs in Dallas, TX (NOW HIRING)

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... If you're interested in working on the cutting edge of IT innovation, sales, engineering ...

Integra

IT Help Desk Analyst

Dallas, TX

We are seeking a qualified IT help desk technician to assist our customers with questions and ... We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex ...

E-Space

Help Desk Technician Intern

Arlington, TX · On-site

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

E-Space

Help Desk Technician Intern

Arlington, TX

$13.50 - $18/hr

Our teams work across engineering, operations, and corporate functions to support a fast-growing, mission-driven organization. Role Overview: We're looking for an Help Desk Technician Intern to ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

... Engineering Team, and Best Places to Work in Dallas, among others). We're building a culture where ... experience working in help desk ticketing systems * Proven experience configuring and ...

Netrio

Service Desk Analyst II (Weekends)

Mckinney, TX

$55K - $65K/yr

JOB SUMMARY The Service Desk Analyst 2 (weekend/day shift) will provide intermediate technical ... May also be used to support the Project Team or Network Engineers in the initial preparation of the ...

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

... help desk procedures, products, and services. • Develop and maintain internal support tools to improve efficiency and customer experience. • Provide technical support via written and verbal ...

myIT com

Systems Engineer

Bedford, TX · On-site

Participate in meetings and train Help Desk and Field Technicians. * Assist in developing client It strategies. * Assist Help Desk Technicians, Field Technicians and Field Engineers with support ...

myIT com

Systems Engineer

Bedford, TX · On-site

Participate in meetings and train Help Desk and Field Technicians. * Assist in developing client It strategies. * Assist Help Desk Technicians, Field Technicians and Field Engineers with support ...

myIT.com

Systems Engineer

Bedford, TX · On-site

Participate in meetings and train Help Desk and Field Technicians. * Assist in developing client It strategies. * Assist Help Desk Technicians, Field Technicians and Field Engineers with support ...

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Showing results 21-40

All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Dallas, TX

Help Desk Engineer information

See Dallas, TX salary details

$23.3K

$61.5K

$92.4K

How much do help desk engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for help desk engineer in Dallas, TX is $61,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,700.00 and $71,500.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What cities near Dallas, TX are hiring for Help Desk Engineer jobs? Cities near Dallas, TX with the most Help Desk Engineer job openings:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,226 per year, or $29.4 per hour.

Help Desk Analyst L2

Zones LLC.

Dallas, TX • On-site

$30 - $33.65/wk

Full-time

Medical

Re-posted 24 days ago

Zones LLC rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

61st of 223 rated it services

Job description

Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
Term: 3 weeks
Location: Dallas, TX
Pay: up to $33.65/hour, commensurate with experience
Hours: Monday - Friday 8-5 pm local time.
What you'll do as the Help Desk Analyst II
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Be the first point of escalation for tickets from the Tier 1 team
  • Maintain the onsite Tech Bar hub
  • Provide in-person support of user issues and escalations to the team as needed
  • Troubleshoot hardware, software, and access/permissions issues
  • Troubleshoot issues with integrated systems
  • Manage shipping and receiving equipment to/from remote Workers
  • Provide asset management and reconciliation services
  • Establish relationships with all internal Technology Teams to transition additional tasks as needed
  • Continue maintenance of the knowledge transfer documents
What you'll bring to the table:
  • Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.
  • Self-discipline. Must be self-disciplined and be able to prioritize tasksin order tomeet deadlines, deliver solutions by the promised date, and stick to a task until it's finished.
  • Excellent problem-solving skills. Must be an excellent problem solver, able to see a problem through until its resolution. Candidate must be willing to work until the solution is satisfactory and the customer is happy.
  • Attention to detail. Must have great attention to detail to be able to detect tiny miscalculations and errors. Needs to be patient enough to go through every detail to detect the source of any glitch.
  • Great communication skills. Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.
  • Passion for technology. Should always stay up to date on the latest tech developments.
  • Ability to configure and troubleshoot email clients such as Microsoft Outlook.
  • In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.
  • In depthknowledge of the Microsoft O365 suite of applications * - Word, Excel, PowerPoint, Outlook, etc.
  • Experience with ticketing software
  • Familiar with EDR/anti-virus/ Malware protection management.
  • Google Workspace awareness/experience preferred
  • Google Meet experience preferred
  • Logitech knowledge preferred but not required
#LI-TB1
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just as committed to supporting our own team.As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team member's Form I-9 to federal records to confirm their eligibility to work in the United States.
Employment Type: Full-Time Temporary Employee

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