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Help Desk Engineer Jobs in Tennessee (NOW HIRING)

iSpace, Inc

Help Desk Engineer Tier 2

Nashville, TN · On-site

Title: Tier 2 Service Desk Engineer Location: Nashville, TN Type: 06 - 12 plus months contract ... You will assist your customers in helping them protect our data, and you'll educate your customers ...

Kirkland's, Inc.

Temporary Help Desk Technician I

Jackson, TN · On-site

$17.50 - $23.50/hr

Overview The Temporary Help Desk Technician I serves as the initial point of contact for store and ... Provide support to systems and programming teams when required. * Assist in troubleshooting and ...

Kirkland's, Inc.

Temporary Help Desk Technician I

Jackson, TN · On-site

$17.50 - $23.50/hr

Overview The Temporary Help Desk Technician I serves as the initial point of contact for store and ... Provide support to systems and programming teams when required. * Assist in troubleshooting and ...

Techmer

Sr IT Service Desk Technician

Clinton, TN

$100K - $125K/yr

Clinton, Tennessee, United States Salary Pay Range $100,000-125,000 Position Summary Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping ...

New

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Clinton, Tennessee, United States Salary Pay Range $100,000-125,000 Position Summary Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping ...

New

Globalchannelmanagement

IT Operations Engineer

Midway, TN · On-site

$91K - $100K/yr

Experience managing help desk operations. * Strong knowledge of network infrastructure, server ... Engineer DUTIES: * Provide Tier II/III technical support for end users and oversee daily help desk ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN

$19 - $25.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Tennessee

Help Desk Engineer information

See Tennessee salary details

$21.3K

$56.2K

$84.4K

How much do help desk engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for help desk engineer in Tennessee is $56,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $65,300.00 per year, depending on experience, location, and employer.

What are some common challenges Help Desk Engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What engineer makes $500,000 a year?

While most Help Desk Engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in areas like cybersecurity or network architecture can reach or exceed this salary level, often in high-demand industries or senior leadership roles. Such compensation typically involves leadership responsibilities, specialized expertise, or working in high-cost regions.

What are the key skills and qualifications needed to thrive as a Help Desk Engineer, and why are they important?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

Is AI replacing IT's help desk?

Help Desk Engineers play a crucial role in troubleshooting and resolving technical issues, and while AI tools can assist with routine tasks and initial support, they do not fully replace the need for human expertise. AI can improve efficiency and automate simple queries, but complex problems still require human judgment and problem-solving skills. Therefore, Help Desk Engineers are likely to adapt by working alongside AI rather than being replaced entirely.

Are help desk jobs still in demand?

Help Desk Engineer positions remain in demand as organizations continue to rely on IT support for troubleshooting hardware, software, and network issues. These roles often require technical skills, certifications, and customer service abilities, and employment is expected to grow with increased reliance on technology in various industries.

What does a helpdesk engineer do?

A help desk engineer provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user training, often using remote tools and ticketing systems to resolve problems efficiently.

What are Help Desk Engineers?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in TN? For Help Desk Engineer jobs in TN, the most frequently searched job titles are:
Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Tennessee as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,175 per year, or $27 per hour.
Help Desk Engineer Tier 2

Help Desk Engineer Tier 2

iSpace, Inc

Nashville, TN • On-site

Other

Posted 27 days ago

Job description

JOB DETAILS:

Title: Tier 2 Service Desk Engineer

Location: Nashville, TN

Type: 06 - 12 plus months contract (extendable)

Job Description:

We are seeking a creative, energetic individual with technical skills and experience, who communicates well, and loves being customer focused. Looking for engineers who bring fresh ideas from all areas and backgrounds, but above all a Service Desk engineer should enjoy working patiently and positively with people of varying technical capabilities.
What You ll Do:

We will expect you to provide technical support to customers through all touchpoints, whether they are contacted by phone, via chat, or email including walk-ins and chance encounters in the hallway.
As a Tier 2 Engineer, you are expected to bring your experience, professional presence to working in person -- "deskside -- with our agents and executives, and their staff, to provide support and resolve issues.

  • You'll troubleshoot and resolve issues with our standard laptops and desktops, as well as mobile devices such as smartphones and tablets. You'll need to know the software running on those devices as well. Some of that software is commercial, such as the Microsoft 365 suite, and some of it is custom-built.
  • Tier 2 Engineers typically look beyond simply resolving support issues, going further to Client patterns and ultimately suggest approaches or process changes to the Tech team that will improve the experience for our customers. In addition, we'll ask you to provide training to our customers to enable them to get the most out of their software.
  • You will work directly with our product management and product development teams, providing feedback and insight into how our customers use software to do their work, and ensuring that supportability and insight into customer needs are baked into our product plans. We need your insight and ideas into how to improve the entire experience of working with us.
  • You will assist your customers in helping them protect our data, and you'll educate your customers and peers on security awareness.
  • You will set an example for your peers in your ability to self-prioritize your work, and in your operational excellence: you will document all incidents thoroughly in our ticketing system, escalate where appropriate, follow up with customers, and resolve incidents in a timely manner.
  • You will work on various projects and deployments from beginning to end, helping to define project scope, timeline, resource allocation, and tracking execution.

Who You Are

  • You have a minimum of three years of experience providing technical support, both remotely and in-person, in a professional office environment.
  • You have considerable experience supporting and troubleshooting Apple and Windows computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
  • You should have experience working with enterprise information technology tools such as Microsoft Endpoint Manager (SCCM), JAMF, ServiceNow, and Bomgar. You should have experience with Active Directory and be adept at basic user and security group administration.
  • You have experience supporting and troubleshooting the Adobe Creative Cloud suite, as well as voice-over-IP phone systems.
  • As someone entrusted with sensitive company information, you know how to provide a high level of discretion and consistently work to protect our systems and data through your security awareness.
  • You are passionate about "operational excellence, always ensuring that your touchpoints with your customers are documented, tracked, and properly resolved.
  • You have a great ability to learn, and you are eager to expand your areas of expertise.

Thank you for your time and consideration.

Thanks & Regards

Lokesh (Luke) | Talent Acquisition

Tel: | Email:

iSpace Inc | El Segundo, CA |

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