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Help Desk Engineer Jobs in Tennessee (NOW HIRING)

NedGraphics

Textile Engineer Support

Chattanooga, TN · On-site

We are looking for an experienced Textile Engineer Support to join our Customer Success team in ... Help Desk / Technical Support * Technical problem-solving expertise * Possible travel required

Oracle

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

The Joseph

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Coordinate closely with Housekeeping, Engineering, Valet, Concierge, and Food & Beverage teams to ... Join The Joseph and help deliver the personalized service, warmth, and attention to detail that ...

Make Ready USA

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

Coordinate closely with Housekeeping, Engineering, Valet, Concierge, and Food & Beverage teams to ... Join The Joseph and help deliver the personalized service, warmth, and attention to detail that ...

HireRight

VP, IT

Nashville, TN · On-site

$151K - $189K/yr

Lead all core IT functions: network, storage, endpoints, help desk, device management, and vendor ... Partner closely with Product, Engineering, Security, Operations, Finance, and Commercial teams.

HireRight

VP, IT

Nashville, TN · Hybrid

$151K - $189K/yr

Lead all core IT functions: network, storage, endpoints, help desk, device management, and vendor ... Partner closely with Product, Engineering, Security, Operations, Finance, and Commercial teams.

HireRight

VP, IT

Nashville, TN · Hybrid

$151K - $189K/yr

Lead all core IT functions: network, storage, endpoints, help desk, device management, and vendor ... Partner closely with Product, Engineering, Security, Operations, Finance, and Commercial teams.

Nashville Predators

Part-Time - Front Desk

Nashville, TN · On-site

$13.50 - $17.50/hr

Powers Management Job Title: Part-Time Front Desk Team Member Location: Centennial Ice Rink ... Help guests with payments and registration for rink programming. * Check in guests for programming ...

The Florida Panthers

Part-Time - Front Desk

Nashville, TN · On-site

$13.50 - $17.50/hr

Powers Management Job Title: Part-Time Front Desk Team Member Location: Centennial Ice Rink ... Help guests with payments and registration for rink programming. * Check in guests for programming ...

Davies

Property Adjuster (Field & Desk)

Nashville, TN · On-site

$75K - $82K/yr

As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations ... Coordinate with vendors, engineers, mitigation providers, and other experts as needed. * Maintain ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Tennessee

Help Desk Engineer information

See Tennessee salary details

$21.3K

$56.2K

$84.4K

How much do help desk engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk engineer in Tennessee is $56,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $65,300.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in TN?

For Help Desk Engineer jobs in TN, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $56,175 per year, or $27 per hour.

Field Engineer (On Site)

Enable Resource Group LLC

Knoxville, TN • On-site

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

*Must live in the Knoxville, TN area— This is an onsite position. *

Enable Resource Group is seeking a mission-minded Field Engineer to join our growing team!

Since 2000, Enable Ministry Partners, a division of Enable Resource Group, has managed and supported IT solutions for hundreds of churches across the country. By helping our church clients effectively employ technology in ministry efforts, they are better able to steward their resources toward Kingdom work in local communities and around the world. As we provide technology strategy plans, AI consulting, project management, help desk support, onsite assistance, technology audits and other services, our church staffs are freed up to focus on ministry, worship, and growing in love for God and others. At Enable, we're in more than just the IT business; we’re in the people and relationship business, with a mission to Change Lives by Serving Those Who Serve.

As a Field Engineer, you will be responsible for providing both onsite and remote IT support directly to Enable clients. While resolving a wide range of issues, you will exercise thoughtful planning, careful execution, and effective teamwork, with a priority on building relationships. You should bring an impressive technical/networking competency, along with skills of tactful communication and excellent time and project management. Because of a consistent onsite presence, your role requires representing Enable in a highly professional and relational manner as you troubleshoot client IT issues and conduct projects.

Key Responsibilities:

  • Providing on-site technical support to clients and ensuring reliable technology resolutions.
  • Installing, configuring, and maintaining hardware and software systems within various environments.
  • Building client relationships through the use of active listening and empathetic behavior.
  • Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Required Skills:

  • 3+ years in an IT support role troubleshooting Tier II – Tier III tickets 
  • Proficient technical skills in the following areas: 
    • Current experience supporting Microsoft 365 applications 
    • Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
    • Working knowledge of electronic ticketing systems
  • Windows and macOS operating systems support  
  • IT infrastructure knowledge and expertise with respect to:  
    • Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing 
    • LAN & WAN architecture and troubleshooting 
    • Windows server management  
    • Virtualization (Hyper-V or similar)
  • Working knowledge and experience with:  
    • Computer setup and configuration of Mac and PC
    • Microsoft 365 administration 
    • Remote administration concepts and tools  
    • Disaster recovery and backup technology 
    • Active Directory, security and distribution groups, and group policy   
    • Windows-based print servers  
  • Ability to undergo and pass a background check in accordance with state and federal laws
  • Valid drivers’ license and reliable transportation
  • Ability to lift at least 50 lbs.

Preferred Skills:

  • Firewall configuration and troubleshooting
  • Enterprise Wi-Fi solutions 
  • Enterprise network switches  
  • Network configuration: VLAN, QoS, LAG
  • Process/task automation solutions in business or other environments
  • Microsoft Azure
  • Google Workspace administration
  • Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.   
  • Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
  • A bachelor's degree in a related area of study

At Enable, we put people and relationships first. One way we accomplish this is by providing comprehensive benefits that enhance the Enable experience.

Benefits:

  • Fantastic company culture
  • Great work/life balance
  • Competitive salary
  • Competitive health benefits
  • 3 weeks of PTO & major holidays
  • 401k with a match
  • Growth opportunities
  • And much more!

To find out more information about Enable and our mission, visit our website at https://enableministry.com/

By joining our team, you have an outlet to contribute your professional skills and immediately become part of a life-changing impact. We can't wait to meet you!