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Help Desk Engineer Jobs in Tennessee (NOW HIRING)

Wilsonbank

Systems Engineer

Lebanon, TN · On-site

Monitor and report on performance and usage of IT cloud infrastructure systems utilizing current engineering support tools * Assist other engineers, help desk technicians, outside consultants ...

Denso

Software Deployment 3

Athens, TN · On-site

$96K - $120K/yr

... engineers at multiple locations to continually manage deployments • Troubleshoot and resolve software defects and performance issues through Help Desk software • Contribute to system design ...

Denso

Software Deployment 3

Athens, TN · On-site

$96K - $120K/yr

... other engineers at multiple locations to continually manage deployments Troubleshoot and resolve software defects and performance issues through Help Desk software Contribute to system design ...

Aprio

Senior Application Developer

Nashville, TN

$92K - $127K/yr

The Senior Applications Developer is responsible for analysis and design, scope documentation ... Enters or assists users to enter Help Desk tickets, Internal Development projects and External.

Ntara

IT & Security Support Specialist

Johnson City, TN · On-site

... engineering. Key responsibilities: Help Desk & End User Support * Serve as the first point of contact for employee IT requests submitted via ticketing system, email, or chat, and resolve or triage ...

Ntara

IT & Security Support Specialist

Johnson City, TN · On-site

... engineering. Key responsibilities: Help Desk & End User Support * Serve as the first point of contact for employee IT requests submitted via ticketing system, email, or chat, and resolve or triage ...

Oracle

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

Oracle Corporation

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

NedGraphics

Textile Engineer Support

Chattanooga, TN · On-site

We are looking for an experienced Textile Engineer Support to join our Customer Success team in ... Help Desk / Technical Support * Technical problem-solving expertise * Possible travel required

Oracle

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in Tennessee

Help Desk Engineer information

See Tennessee salary details

$21.3K

$56.2K

$84.4K

How much do help desk engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk engineer in Tennessee is $56,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $65,300.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What are popular job titles related to Help Desk Engineer jobs in TN?

For Help Desk Engineer jobs in TN, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $56,175 per year, or $27 per hour.

IT Operations Engineer

Velia multiservices

Midway, TN

Full-time

Re-posted 7 days ago

Job description

Responsibilities

  • Provide Tier II/III technical support for end users and oversee daily help desk operations.
  • Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure.
  • Monitor system performance and ensure maximum uptime across multiple locations.
  • Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies.
  • Diagnose and resolve hardware, software, network, and connectivity issues.
  • Manage user accounts, permissions, and security policies.
  • Perform system updates, backups, disaster recovery procedures, and routine maintenance.
  • Document IT processes, procedures, and technical solutions.
  • Collaborate with vendors and internal departments to implement new technologies and improve IT operations.
  • Maintain compliance with company security standards and best practices.

Qualifications

  • Bachelor's degree in information technology, Computer Science, or a related field required.
  • 2–3 years of experience in IT operations, systems administration, or network administration.
  • Experience managing help desk operations.
  • Strong knowledge of network infrastructure, server administration, and troubleshooting.
  • Experience supporting Windows environments, Active Directory, and Microsoft technologies.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize multiple projects in a fast-paced environment.
  • Must be able to travel regularly between the Midway and Tazewell, TN facilities.
  • Valid driver's license and reliable transportation required.