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Help Desk Engineer Jobs in California (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $28.84 - $43.25 / hour Description Location: This role is fully remote; however, employees ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$28.84 - $43.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer Service * Ability to self-schedule and ...

Endsight

IT Help Desk Engineer

Fremont, CA

$28.84 - $43.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Must have 5 years minimum IT Help Desk * Previous MSP experience Required * Reliable Transportation and Current Driver's license * Strong aptitude for Customer Service * Ability to self-schedule and ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

  • Medical

  • Life

  • Retirement

  • PTO

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the ...

Focus Point of Sale

POS Help Desk Technician

Irvine, CA

$21.50 - $29/hr

Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation. Knowledge/Experience: 1-2 years help desk experience High School degree or equivalent ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

NuAxis Innovations LLC

Help Desk Specialist

Lodi, CA · On-site

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

Focus Point Of Sale

POS Help Desk Technician

Irvine, CA · On-site

$21.50 - $29/hr

Other responsibilities may include special POS programming as assigned or internal knowledgebase documentation. Knowledge/Experience: * 1-2 years help desk experience * High School degree or ...

NuAxis LLC

Help Desk Specialist

Lodi, CA · On-site

NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other ... We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support ... or IT engineering roles Education * High School Diploma Required Education Bachelors degree ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

SAIC is seeking an experienced Help Desk Technician to join their Technical Engineering and Design Department in support of the United States Air Force customer. This role involves working directly ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position ...

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All JobsHelp Desk Engineer JobsHelp Desk Engineer Jobs in California

Help Desk Engineer information

See California salary details

$23.2K

$61.1K

$91.8K

How much do help desk engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk engineer in California is $61,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $71,100.00 per year, depending on experience, location, and employer.

What are some common challenges help desk engineers face when supporting remote users, and how can they effectively address them?

Help Desk Engineers often encounter challenges such as troubleshooting connectivity issues, guiding users through technical steps without direct access to their devices, and managing a high volume of requests from remote employees. To address these, engineers rely on clear communication, remote desktop tools, and detailed documentation to resolve issues efficiently. Building patience and adaptability is key, as is staying updated on the latest support technologies to ensure users receive prompt and effective assistance, regardless of their location.

What are the key skills and qualifications needed to thrive as a help desk engineer?

To thrive as a Help Desk Engineer, you need a solid understanding of computer systems, troubleshooting techniques, and customer support principles, often supported by a degree in IT or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help build rapport with users and efficiently resolve issues. These skills and qualities are essential to provide timely technical support, ensure user satisfaction, and maintain smooth IT operations.

What is a help desk engineer?

Help Desk Engineers are IT professionals who provide technical support and troubleshooting services to end users experiencing issues with computer systems, software, or hardware. They serve as the first point of contact for clients or employees seeking assistance with IT problems, responding to inquiries via phone, email, or chat. Help Desk Engineers diagnose issues, guide users through solutions, escalate complex problems to higher-level technicians, and help maintain the smooth operation of an organization’s technology infrastructure.

What is the difference between Help Desk Engineer vs Technical Support Specialist?

AspectHelp Desk EngineerTechnical Support Specialist
CertificationsCompTIA A+, Network+; Microsoft certificationsCompTIA A+, Microsoft certifications
Work EnvironmentHelp desk, IT support teams, remote and on-siteCustomer support centers, remote support, on-site
Employer & IndustryIT departments, tech companies, managed service providersIT service providers, software companies, corporate IT

Help Desk Engineers and Technical Support Specialists share similar certifications and work environments, often supporting users remotely or on-site. However, Help Desk Engineers typically handle more complex technical issues and may be involved in troubleshooting network or hardware problems, while Technical Support Specialists focus on software and application support. Both roles are essential in IT support teams, with overlapping skills but different areas of focus.

What cities in California are hiring for Help Desk Engineer jobs?

Cities in California with the most Help Desk Engineer job openings:

What are popular job titles related to Help Desk Engineer jobs in CA?

For Help Desk Engineer jobs in CA, the most frequently searched job titles are:

Help Desk Engineer jobs near you
Infographic showing various Help Desk Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $61,082 per year, or $29.4 per hour.

IT Help Desk Engineer

Endsight

Napa, CA • On-site

$28.84 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

IT Help Desk Engineer
Department: Response Center
Employment Type: Full Time
Location: Napa
Compensation: $28.84 - $43.25 / hour
Description
Location: This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, this includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.
You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
Purpose--What You'll Do
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.
Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives HereYou'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win

Qualifications
Required:
  • Must have 5 years minimum IT Help Desk
  • Previous MSP experience Required
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus

Preferred:
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills

If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.
Apply today and let's build something excellent together.
Benefits...What You'll Get
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply