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Fiber Customer Support Analyst Jobs (NOW HIRING)

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training ...

SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst macOS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst macOS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

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Fiber Customer Support Analyst information

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$39

How much do fiber customer support analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.
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Fiber Customer Support Analyst jobs near you
Customer Support Analyst

Customer Support Analyst

Apex Informatics

Deland, FL • On-site

Other

Posted 8 days ago

Job description

Title: Customer Support Analyst
Location:
Job Description:
Education
Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience
Experience
1. Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
2. Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
3. Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
4. Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
5. Ability to plan, organize, manage and track projects
6. Ability to communicate effectively both verbally and in writing
7. Ability to read, understand, and comply with the department's policies
Primary Job Duties/ Tasks
1. Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate OIT section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment.
2. Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas.
3. Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned.
4. Assists in setting up and supporting iPhone and Android phones

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