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Fiber Customer Support Analyst Jobs (NOW HIRING)

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

Coxhealth

IT Customer Support Analyst

Springfield, MO · On-site

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

CoxHealth

IT Customer Support Analyst

Springfield, MO · On-site

Benefits | CoxHealth The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing ...

TeleSolv Consulting

TX · On-site

$16.61/hr

... Analyst/Call Center Rep . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. **PLEASE NOTE** * To be considered for these positions ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

About Aspire Fiber Aspire Fiber is a locally rooted internet service provider dedicated to bringing ... About the Role The Customer Support Specialist serves as the first point of contact for customers ...

Pilot Fiber

Customer Support Associate

New York, NY · On-site

$52K - $70K/yr

We deliver fiber-optic internet and network services to businesses with no contracts, backed by a ... Deliver exceptional customer support via phone and email, ensuring prompt and accurate responses ...

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All JobsFiber Customer Support Analyst Jobs

Fiber Customer Support Analyst information

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$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for fiber customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What does a fiber analyst do?

A fiber customer support analyst is responsible for diagnosing and resolving issues related to fiber optic internet services. They assist customers with connectivity problems, perform troubleshooting, and may use tools like network testing equipment to ensure optimal service performance. The role often requires technical knowledge of fiber networks and strong communication skills.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What does a customer support analyst do?

A customer support analyst assists customers by resolving technical issues, answering inquiries, and providing product or service guidance. In a fiber or telecommunications context, they troubleshoot network problems, document cases, and use support tools to ensure customer satisfaction and service continuity.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is a fiber customer support analyst job description?

A fiber customer support analyst is responsible for assisting customers with technical issues related to fiber optic services, troubleshooting connectivity problems, and providing solutions via phone, chat, or email. They often use diagnostic tools and maintain knowledge of network systems to ensure customer satisfaction and service reliability.
More about Fiber Customer Support Analyst jobs
What cities are hiring for Fiber Customer Support Analyst jobs? Cities with the most Fiber Customer Support Analyst job openings:
What are the most commonly searched types of Fiber Customer Support Analyst jobs? The most popular types of Fiber Customer Support Analyst jobs are:
What states have the most Fiber Customer Support Analyst jobs? States with the most job openings for Fiber Customer Support Analyst jobs include:
What job categories do people searching Fiber Customer Support Analyst jobs look for? The top searched job categories for Fiber Customer Support Analyst jobs are:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.
Permit & Customer Support Analyst

Permit & Customer Support Analyst

SUNSHINE ENTERPRISE USA LLC

Orlando, FL

Contractor

Re-posted 18 days ago

Job description

Job Title: Permit Analyst/CSR/Admin Assistant Employment Type: Contract / Full-Time Work Mode: Onsite / Hybrid / Remote (as applicable) Schedule: Business Hours (Monday-Friday) Location: [Insert Location] Position Overview We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries. No prior permit experience is required - training will be provided.

Key Responsibilities Receive, review, and process permit or application requests for completeness and accuracy Enter and maintain application data in internal systems, databases, or tracking tools Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps Provide clear guidance to applicants on documentation, forms, and procedural requirements Coordinate with internal departments to route applications and resolve missing or incorrect information Track application progress and ensure timely follow-up and resolution Maintain organized records in compliance with internal policies and regulatory standards Prepare basic reports, logs, or summaries related to application volume and status Deliver professional, courteous customer service at all times Required Qualifications 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles Strong attention to detail and accuracy when handling forms and data Comfortable working with computers and multiple systems Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools Ability to communicate clearly and professionally with customers and internal teams Strong organizational and time-management skills Training & Support Full training provided on permit processes, systems, and procedures Ongoing support from supervisors and team leads Clear process documentation and job aids available Who Should Apply This role is a great fit for candidates who have worked as: Customer Service Representative Administrative Assistant Office Clerk Front Desk Coordinator Call Center Agent Receptionist Data Entry Clerk If you enjoy helping people, working with documents, and ensuring processes run smoothly, we encourage you to apply.

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