ZipRecruiter

Log In

1

Fiber Customer Support Analyst Jobs in Syracuse, NY

Pride Global

Business Data Analyst - ENT

East Syracuse, NY · On-site

$20 - $21.50/hr

Warranty Administrator /Warranty & Customer Support Analyst Location: East Syracuse, NY (Hybrid) Pay Rate: $20 - $21.50/hr. Job Type: Contract for 1 yr w/ pos of ext/conversion Schedule: Monday to ...

New

Luck Grove Telecom Inc

Senior OSP Engineer

Syracuse, NY · On-site

$70K - $95K/yr

... fiber deployments (FTTH, FTTX, backbone). * Analyze service areas to determine optimal routing ... Collaborate with business development and project management teams to support proposals and project ...

Varite

CSR Call Center - ENT

East Syracuse, NY

$14.50 - $18.75/hr

We are seeking a motivated, process-oriented individual in our Customer Care Center to support our ... Strong analytical skills, accuracy and attention to detail • Sense of urgency; strong ...

OrganOx

Planning Analyst

Syracuse, NY · Remote

Requirements Position Summary The Planning Analyst is responsible for ensuring strong material availability for both internal and external customers, supporting Production and Servicing across the ...

ML Holdings Company

Territory Sales Manager

Syracuse, NY · Remote

$70K - $75K/yr

... region. · Analyze market data to identify new or expanded areas of business opportunity. · Provide first-line product and customer support to become the main liaison between manufacturer and ...

ML Holdings Company

Territory Sales Manager

Syracuse, NY · Remote

$70K - $75K/yr

... region. · Analyze market data to identify new or expanded areas of business opportunity. · Provide first-line product and customer support to become the main liaison between manufacturer and ...

TDS Telecom

Field Service Technician

Port Byron, NY

Due to in-field support and on-call requirements, the individual selected for this position will be ... Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing ...

TDS Telecom

Field Service Technician

Port Byron, NY · On-site

Due to in-field support and on-call requirements, the individual selected for this position will be ... Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing ...

next page

Showing results 1-20

People also search for

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Syracuse, NY

Fiber Customer Support Analyst information

See Syracuse, NY salary details

$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for fiber customer support analyst in Syracuse, NY is $27.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $39.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Syracuse, NY? For Fiber Customer Support Analyst jobs in Syracuse, NY, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Syracuse, NY look for? The top searched job categories for Fiber Customer Support Analyst jobs in Syracuse, NY are:
What cities near Syracuse, NY are hiring for Fiber Customer Support Analyst jobs? Cities near Syracuse, NY with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Syracuse, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,379 per year, or $27.6 per hour.
IT Technology Support Analyst

IT Technology Support Analyst

Onondaga Community College

Syracuse, NY • On-site

$44K - $55K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
BROAD FUNCTION
The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.
MAJOR RESPONSIBILITIES
  • Provide IT support to the College's broad community, working directly within the IT Services team. Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
  • This position provides technical support and administration to the following areas:
    • Standardized PCs, laptops and printers
    • Mobile devices/wireless network connectivity
    • Standardized software applications and operating systems
    • Standardized computing image development
    • Configuration management systems
    • Directory services
    • General departmental data systems
    • General departmental software systems
    • Departmental CRM systems
  • Effectively serves as a project lead for specific IT projects and implementation plans.
  • Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
  • Conducts proper and professional management practices being mindful of appropriate business principles.
  • Stays current with general technology trends and emerging technology as required by the college and department.
Requirements:
MINIMUM QUALIFICATIONS
  • Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
  • Experience with Microsoft Configuration Manager and Microsoft Intune
  • Proficiency in Microsoft 365 administration and support
  • Background in Group Policy creation and implementation
  • Experience supporting macOS devices and administration via JAMF
  • Familiarity with Advanced Threat Protection solutions
  • Industry certifications such as:
    • CompTIA A+
    • Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
    • Help Desk Institute (HDI) certifications
KNOWLEDGE, SKILLS AND ABILITIES
Proficient technical knowledge related to PC hardware/software, printer hardware, and supporting administrative systems
  • Ability to develop new and innovative processes in support of continuous improvement
  • Strong oral and written communications skills
  • Proven ability to successfully operate within a customer service framework
  • Proven ability to successfully complete multiple projects within scope, budget and schedule.
  • Experience with operational change and problem management procedures
  • Knowledge and experience in project management principles and practice
  • Ability to work in and embrace a team-focused environment
  • Excellent interpersonal and customer service skills
  • Flexibility to adapt and thrive in a progressive and changing work environment
Additional Information:
  • Salary range is: $44,000 - $55,000, commensurate with credentials and relevant experience.
  • Onondaga Community College offers a generous and competitive benefits package including:
    • New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
    • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
  • Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.
Application Instructions:
  • To be considered, please submit a resume and cover letter at time of application.
  • The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
  • Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

Please contact hr@sunyocc.edu if you have questions

Apply