ZipRecruiter

Log In

1

Fiber Customer Support Analyst Jobs in Syracuse, NY

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

... with highest customer satisfaction. * Provides users with functional support of EMR systems ... Strong analytical, problem-solving, task-management, and organizational skills. * Working knowledge ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY

$21 - $30/hr

... with highest customer satisfaction. * Provides users with functional support of EMR systems ... Strong analytical, problem-solving, task-management, and organizational skills. * Working knowledge ...

Oneida Health

SYSTEMS ANALYST

Oneida, NY · On-site

$21 - $30/hr

... with highest customer satisfaction. * Provides users with functional support of EMR systems ... Strong analytical, problem-solving, task-management, and organizational skills. * Working knowledge ...

CR Fletcher

Sales Manager

Syracuse, NY · On-site

Coach, guide and manage sales team and customer support staff * Directly manage a portfolio of key accounts * Analyze data, identifies trends and key opportunities, develops forecasting * Manage and ...

Danaher

Digital Analyst Internships

Syracuse, NY

$97.30K - $115.10K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... Supporting usability testing and interpreting user behavior data to recommend experience ...

Compucom

Field Tech II

Syracuse, NY · On-site

$19.50 - $26.75/hr

... and break/fix support • Support copper and fiber cabling, including basic terminations • ... customer service skills Preferred : • Network+ preferred • Experience with cabling (copper ...

Lantern

Strategy Analyst

Syracuse, NY · Remote

... supports new ideas. * You care deeply for your customers are driven to keep HUMANITY in all ... Job Overview The Strategy Analyst / Associate is a high-visibility, hands-on, and dynamic role ...

Huhtamäki

Quality Analyst

Fulton, NY · On-site

$50K/yr

Job Summary The Quality Analyst will collaborate with various internal and external personnel to ... Provide support and back-up for the facilities customer complaint process. * Create quality reports ...

Huhtamaki

Quality Analyst

Fulton, NY

$50K/yr

Job Summary The Quality Analyst will collaborate with various internal and external personnel to ... Provide support and back-up for the facilities customer complaint process. * Create quality reports ...

Bechtel

Data Analyst & Communication Lead

Clay, NY · On-site

The ESH Data Analyst manages ES&H statistical reporting for the project, analyzing data to identify ... support processes to fulfil reporting requirements for government, customers, and Bechtel. • ...

next page

Showing results 1-20

People also search for

All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Syracuse, NY

Fiber Customer Support Analyst information

See Syracuse, NY salary details

$12

$27

$39

How much do fiber customer support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for fiber customer support analyst in Syracuse, NY is $27.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $39.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Fiber Customer Support Analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

How does a Fiber Customer Support Analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are Fiber Customer Support Analysts?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Syracuse, NY? For Fiber Customer Support Analyst jobs in Syracuse, NY, the most frequently searched job titles are:
What job categories do people searching Fiber Customer Support Analyst jobs in Syracuse, NY look for? The top searched job categories for Fiber Customer Support Analyst jobs in Syracuse, NY are:
What cities near Syracuse, NY are hiring for Fiber Customer Support Analyst jobs? Cities near Syracuse, NY with the most Fiber Customer Support Analyst job openings:
Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Syracuse, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,379 per year, or $27.6 per hour.
SYSTEMS ANALYST

SYSTEMS ANALYST

Oneida Health

Oneida, NY • On-site

$21 - $30/hr

Other

This job post has expired today. Applications are no longer accepted.

Oneida Health rating

4.7

Company rating: 4.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Systems Analyst

Corporate - Oneida, NY 13421

Overview

Salary Range $21.00 - $30.00 Hourly Position Type Full Time Job Shift Days

Description

Job Summary:

Under the direction of the Ambulatory Applications Manager, the Systems Analyst will assist in all aspects of the MPN Electronic Health Record systems to enable cost-effective, high quality, efficient, and safe patient care. The Systems Analyst supports the Medical Practice Network with the EMR computer applications by both adding and deactivating users, providing support to the end users for questions, issues, requests, as well as providing training and at the elbow support for end users.

Key Responsibilities:

  • Supports the Ambulatory / MPN system applications in the areas of ongoing user support/training, maintenance, system enhancements, problem analysis, resolution and troubleshooting
  • Build and maintain strong relationships with MPN and PM staff in their use of the EHR to support workflows to optimal efficiency.
  • Prepares and analyzes reports, primarily from practice management/EMR systems, to support internal and external needs related to Patient Centered Medical Home, DSRIP, audits, Quality Reporting, etc.
  • Works with MPN practice management and Analyst team to identify, and prioritize reporting requirements and to determine most appropriate data sources.
  • Able to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
  • Provides users with functional support of EMR systems, researches problems on a timely basis, and provides timely feedback to users.
  • Participate in team and cross-team meetings and maintain appropriate meeting minutes and follows up on assigned items
  • Provides applications training to super users and/or users. Assist Applications Manager with development of training materials.
  • Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system
  • Administers and deactivates user access to the system per Security Policies and users scope of practice.
  • Performs other related duties as needed
Qualifications

Education:

  • Two year college degree in computer science, healthcare administration, information systems, and/or quality. Or equivalent education, training, and/or experience

Certifications:

N/A

Experience:

  • Two years' experience in healthcare information systems in a database management, quality or systems analyst role. Demonstrated high level computer skills, including familiarity with components of the MS Office suite. Or equivalent education, training, and/or experience

Professional Skills and Abilities:

  • Excellent written, oral, instructional and interpersonal skills with a strong customer service orientation.
  • Applications and project management skills preferred.
  • Strong analytical, problem-solving, task-management, and organizational skills.
  • Working knowledge of Microsoft Office Suite and experience with MEDENT preferred.

What Oneida Health employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply