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Entry Level Customer Success Manager Jobs (NOW HIRING)

AxisCare

Customer Success Manager

Waco, TX · Remote

Salary: - Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for ...

Stukent Inc

Customer Success Manager

Idaho Falls, ID · On-site

The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A successful CSM at ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K/yr

Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Cloud Range

Customer Success Manager

Nashville, TN · Remote

Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, were on a mission to ...

Privy

Customer Success Manager

Chicago, IL · Remote

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

Stukent

Customer Success Manager

Idaho Falls, ID

Description The core purpose of the Customer Success Manager (CSM) is to take ownership of their book of business. This role demands exceptional skills in customer relationship management. A ...

CXApp, Inc

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...

Lead Forensics

Customer Success Manager

Scottsdale, AZ · Remote

$100K/yr

Customer Success Manager Base salary up to $65,000, plus commission (Hybrid working - 3 days a week required in the Scottsdale Office) Lead Forensics is a dynamic and innovative SaaS company that is ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Privy

Customer Success Manager

Boston, MA · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

Keeper Security

Customer Success Manager

Description Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity ...

Privy

Customer Success Manager

Austin, TX · Remote

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

Privy

Customer Success Manager

Chicago, IL · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Jobs

Entry Level Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do entry level customer success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for entry level customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

How to become a Customer Success Manager with no experience?

To become an Entry Level Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Entry-level roles often value relevant soft skills and a customer-focused attitude, so obtaining certifications or training in customer service or product knowledge can also help you qualify for the position.

What are some common challenges Entry Level Customer Success Managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is a typical CSM salary?

A typical entry-level Customer Success Manager (CSM) salary ranges from $50,000 to $70,000 annually, depending on location, industry, and company size. Salaries can increase with experience, certifications, and proficiency in customer relationship management tools like Salesforce or Gainsight.

What is an Entry Level Customer Success Manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Manager, and why are they important?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

What jobs pay 4000 a week without a degree?

Entry-level customer success manager roles typically do not pay $4,000 a week without experience or advanced skills. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or certain trades. Most roles offering such high weekly pay are either highly skilled, commission-based, or managerial positions that usually require relevant experience.

Will AI replace CSM?

AI cannot fully replace Entry Level Customer Success Managers, as the role relies on interpersonal skills, empathy, and understanding customer needs. AI tools can assist CSMs by automating routine tasks and providing data insights, but human judgment and relationship-building remain essential for success in the role.
More about Entry Level Customer Success Manager jobs
What cities are hiring for Entry Level Customer Success Manager jobs? Cities with the most Entry Level Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Entry Level Customer Success Manager jobs? States with the most job openings for Entry Level Customer Success Manager jobs include:
What job categories do people searching Entry Level Customer Success Manager jobs look for? The top searched job categories for Entry Level Customer Success Manager jobs are:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, 12% Hybrid, and 29% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Cloud Range Cyber

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Success Manager
Remote | Full-time
Are you highly organized, detail-oriented, great with people, and passionate about helping customers succeed? At Cloud Range, we're on a mission to revolutionize cyber readiness with hands-on, real-world simulation training. As our Customer Success Manager, you'll play a key role in transforming new customers into long-term partners, ensuring they reach their cyber readiness goals and thrive with our solutions. Join us in creating the future of cyber defense, where you'll lead initiatives to drive customer satisfaction, retention, and growth.
About Cloud Range
Cloud Range's revolutionary platform delivers live-fire, immersive cyber attack defense training that empowers security teams to confidently face today's cyber threats. Our cyber range solutions help organizations reduce risk, enhance skill sets, and comply with evolving standards. Our Customer Success team is at the heart of this mission, ensuring that every customer not only meets but exceeds their cyber readiness goals while achieving measurable value.
Cloud Range is recognized as an industry leader and has earned numerous awards, including the ASTORS Homeland Security Award for Best Cyber Defense Team Training, the CISO Choice Award for Security Education, and the Top InfoSec Innovator Award. Fortune 500 companies, governments, and major technology companies depend on Cloud Range to ensure their security teams are prepared for cyber attacks.
Job Summary
The Customer Success Manager ensures customers have a smooth, organized experience from sales handoff through onboarding, training, and renewal. You'll foster relationships that encourage product adoption, invite regular communication, meet program objectives, and ensure a seamless experience, ultimately making a customer's job easier. The CSM collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their behalf, and drive renewals and growth.
Key Responsibilities
  1. Customer Relationship Management
    • Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts.
    • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs.
    • Work with customers to establish and track measurable objectives using Cloud Range's solutions.
    • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results.
    • Coordinating and scheduling meetings and training sessions to align with established processes and procedures.
  2. Customer Retention & Account Growth
    • Meet or exceed retention and expansion goals.
    • Ensure process milestones are met for Cloud Range and its customers.
    • Create and maintain buying team blueprints for each customer.
    • Promote product value and identify upsell opportunities to expand product usage.
    • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings.
    • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement.
  3. Customer Advocacy & Feedback
    • Manage and grow the Customer Advisory Board (CAB).
    • Inform CAB meeting agendas and planning elements.
    • Gather product feedback from customers and share actionable insights with Product and Training teams.
    • Conduct regular reviews of customer concerns and proactively suggest solutions to improve their experience.
    • Identify and communicate opportunities to Marketing for customer case studies, customer interviews, blogs, and speaking engagements.
    • Work with customers to identify customer referrals and marketing opportunities within industry groups.
  4. Process Optimization & Best Practices
    • Proactively identify operational bottlenecks or customer friction points, recommending and driving process improvements that enhance efficiency and the overall customer experience.
    • Continually optimize customer success processes to improve quality, effectiveness, efficiency, and overall customer experience.
    • Share insights and best practices with team members to enhance customer engagement and product utilization.
    • Coordinate with administrators to ensure seamless execution of scheduling and planning customer engagements.
  5. Product Expertise & Education
    • Become an expert in Cloud Range products, guiding customers on best practices to maximize value.
    • Proactively monitor customer progress, preemptively addressing potential issues to ensure a seamless customer journey.
    • Educate customers on Cloud Range products and features, positioning yourself as a trusted resource.

Qualifications
  • Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
  • Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
  • Demonstrated capability in process optimization-ability to identify gaps or inefficiencies and independently propose and implement practical solutions.
  • Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
  • High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
  • Ability to advocate for customer needs while balancing company objectives.
  • Cybersecurity experience and understanding is preferred.

What You'll Love About Working at Cloud Range
  • Remote work with a flexible schedule to support your productivity and work-life balance.
  • Unlimited PTO so you can recharge and be your best.
  • Health, dental, and vision insurance to keep you and your family healthy.
  • 401k program to help you save for the future.
  • Opportunities for growth and advancement in a cutting-edge industry.
  • Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.

Deadline for Applications:
Applications will be accepted until September 1, 2026.
Learn more: https://www.cloudrangecyber.com/

Apply