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Shelter Program Manager
About Us: The Coalition to Abolish Slavery and Trafficking (Cast) is a Los Angeles-based nonprofit organization that is working to put an end to human trafficking through comprehensive, lifesaving services to survivors and a platform to advocate for groundbreaking policies and legislation. Over the past two decades, Cast has supported thousands of survivors through every phase of their journey to freedom from counseling to legal resources, to housing, educational and leadership training, and mentorship. Through these programs, Cast has helped empower survivors to overcome their traumatic pasts and become leading voices in shaping policy and public awareness to ultimately put an end to the fastest growing criminal enterprise of the 21st century. CAST offers generous benefits, including medical, life, paid sick/vacation time, and a 403(b) plan. Additionally, we provide you with an opportunity for continued learning through career, professional & personal development, and training along with working with a team of committed individuals, where you are supported and given every chance to succeed.

Title/Position: Shelter Program Manager
Status: Exempt
Department: Empowerment Programs
Reports To: Associate Director of Equitable Housing
Employment Type: Full-Time Location: Los Angeles, CA / On-Site

PURPOSE OF POSITION
This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients. The Shelter Program Manager requires strong social work skills (particularly in crisis intervention and conflict resolution) and cultural competency. It also requires strong assessment and service planning skills, supervisory experience, and strong administrative skills. The Shelter Program Manager should possess a high level of maturity, flexibility, and awareness of the dynamics of shelter living with the ability to work independently and with others.
PROFESSIONAL SUMMARY
Empathetic and Strategic Program Manager with over 2 years of experience working in shelter operations, crisis intervention programs, and cross-functional teams serving diverse, high-trauma populations. Proven track record in implementing DEI-centered, strengths-based, and trauma informed service frameworks. Skilled in staff supervision, grant compliance, facilities management, and cross-cultural advocacy. Adept at creating safe, equitable, and empowering environments for clients navigating recovery and transitional housing.

ESSENTIAL DUTIES
Program Coordination/Development: Assist in coordinating and overseeing the Transitional Shelter Program and ensure results are adequately captured

• Ensure quality and performance of all shelter programming;
• Coordinate and oversee day-to-day operations at shelter to ensure optimal results and
compliance with strategy and deliverables;
• Oversee intake and exiting of clients from the program, including assessing appropriateness for intake and readiness for transitional housing program, or other longer-term housing;
• Oversee development of individualized service plans and responsibilities for each client and monitor/work with Shelter Case Manager and Assistant Case Manager to ensure that plans are followed and adjusted as needed;
• Provide crisis intervention and conflict resolution to clients and as support to shelter staff;
• Develop and manage specialized services and workshops, house meetings, or other life skills development activities;
• Oversee daily hotline services at the shelter programs. Ensure calls are being answered, logged into the database system, and callers are receiving optimal services.
• Prepare all documentation for audits by funders;
• Assist in completing grant reporting shelter program. Shelter Staff/Volunteer Management: Manage Mariposa Haven Shelter staff and volunteers to ensure high-quality shelter services are provided
• Supervise shelter staff and volunteers, including providing ongoing training, support, and evaluation. Manage workflow, schedules, and coverage;
• Be responsible to recruit, interview, hire, and train shelter staff and volunteers;
• Oversee all data capture for the shelter staff;
• Ensure client documentation is complete and accurate;
• Manage volunteer vetting and scheduling.
Operations and Facilities Management: Manage overall Mariposa Haven facilities in order to ensure a safe, living environment for shelter residents.
• Manage day-to-day operations including vendor contacts, purchasing, supply deliveries, etc.;
• Manage facilities including upgrades, repairs, emergencies, and coordinate insurance
claims, etc.; and
• Ensure security systems are adequate and functional at all times. Housing Leadership: Contribute to the direction and leadership of all housing programs at Cast.
• Provide after hour supervisory on-call coverage for Cast Housing Program and hotline a
minimum of one week per month;
• Assist with finding staff coverage for Cast Housing Programs in partnership with all Housing Program Managers;
• Other duties in line with Cast Housing Programs needs and as requested.
Fiscal and Administrative Management: Manage and oversee all fiscal and administrative processes for the program.
• Ensure proper use and documentation for all funds and resources;
• Manage credit card expenses and provide documentation in a timely manner to the
accounting department;
• Ensure timesheets and other administrative documentation is completely correctly and
submitted on time.
• Monitor resource needs and comply with program budget Participation in Organizational Management: Work closely with the Associate Director of
Equitable Housing on strategic development, compliance, and in meeting CAST's stated goals and objectives.
• Assist Associate Director of Equitable Housing develop, implement and lead a vision for
the housing program that is culturally sensitive, holistic and rooted in the principles of
trauma informed care
• Assist Associate Director of Equitable Housing Identify Opportunities for growth, which will include housing support, vocational training and supplemental support for survivors within all the Housing Programs

REQUIREMENTS
Individual must be organized, flexible, capable of multi-tasking, and able to identify and respond to shifting priorities. Must also be a self-starter that can work within a team environment and handle a variety of tasks with urgent and fluctuating deadlines while maintaining strict attention to detail and balancing short- and long-term goals. Specific requirements:

1. B.S.W. or BA in social work with at least 2 years' experience in housing (i.e. shelter services, Rapid Rehousing, Affordable Housing, vouchers, etc.), program development and management experience, experience in training and supervising staff, providing case management services and/or direct services with highly traumatized populations; or extensive experience and demonstrated skills and aptitude considered in lieu of education.
2. Bilingual in Spanish or one or more Asian Pacific Islander (API) languages preferred
3. Ability to work independently and with minimal supervision; Is comfortable working both in collaborative settings. Must be organized, flexible, detail-oriented, and multi-tasking.
4. Possesses a general understanding of employment laws as it relates to managing staff.
5. Implicitly understands how to de-escalate situations to encourage the best possible outcome.
6. Must be a self-starter, able to work in a team environment and manage time effectively.
7. Strong assessment skills and experience to determine client needs;
8. In-depth knowledge of issues related to providing services to survivors of human trafficking, domestic violence, or sexual violence preferred, including knowledge of the service delivery system in Los Angeles and the regulations governing public and private benefits as well as federal benefits available to trafficking survivors.
9. Demonstrated sensitivity to and knowledge of issues involved in working with diverse
populations and/or with individuals who have limited English proficiency.
10. Knowledge of multidisciplinary and multicultural approaches;
11. Ability to maintain a positive, cooperative, and professional demeanor with clients, partner organizations, volunteers/interns, staff/board, donors, consultants, and members of the public.
12. Excellent oral and written communication skills, and ability to deliver oral presentations to diverse professionals and audiences;
13. Ability to operate computer systems, including Internet, email, databases, and word processing software (Microsoft Office Suite);
14. Capacity to work in a fast-paced program and manage multi-faceted services;
15. Available to travel extensively throughout the Los Angeles region - must have a car, insurance and a valid driver's license

Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking, hearing, and seeing – reasonable accommodations can be made.

The Coalition to Abolish Slavery & Trafficking (Cast) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CAST complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. CAST offers generous benefits, including medical, life, paid sick/vacation time, a 403(b) plan, and Supervision for Licensure hours. Additionally, we provide you an opportunity for continued learning through career, professional & personal development, and training along with working with a team of committed individuals, where you are supported and given every chance to succeed.