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Debt Collection Manager Jobs (NOW HIRING)

D & A Services, LLC

Collector

Des Plaines, IL · On-site

$18 - $23/hr

Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies. * Manage Non Complaint debtors: Collaborate with ...

HOA Talent

HOA/COA Collections Manager

Houston, TX · On-site

$60K - $70K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

HOA Talent

HOA/COA Collections Manager

Houston, TX

$60K - $70K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

HOA Talent

HOA/COA Collections Manager

Houston, TX · On-site

$60K - $70K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

Bemis Law Offices

Debt Collector

Riverside, CA · On-site

$18 - $27/hr

Document all collection activity, promises to pay, payment plans, and relevant debtor communications in case management systems. * Coordinate with attorneys to escalate accounts for litigation ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Manager

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role. * Strong leadership and people management skills, with ...

ValorVIP

Debt Recovery Representatives

Tampa, FL · On-site +1

$15 - $19.50/hr

Familiarity with collection software, CRM systems , and call center technology is a plus * Knowledge of debt collection laws and compliance requirements preferred * Strong attention to detail ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site

As a Debt Recovery Manager, you will develop and implement effective collection strategies, monitor key performance indicators, and identify opportunities to improve productivity, efficiency, and ...

ValorVIP

Debt Recovery Representatives

Tampa, FL · On-site

$14 - $15.20/hr

Familiarity with collection software, CRM systems , and call center technology is a plus * Knowledge of debt collection laws and compliance requirements preferred * Strong attention to detail ...

MCI Careers

Debt Recovery Supervisor

Tampa, FL · Remote

Manage the daily workflow of the collections team, including call distribution, queue management ... Sound knowledge of debt collection laws, regulations, and compliance requirements, with a ...

MCI Careers

Debt Recovery Director

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

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Debt Collection Manager information

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How much do debt collection manager jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for debt collection manager in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a Debt Collection Manager, and why are they important?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by Debt Collection Managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

How much do collection managers make in the US?

Collection managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced professionals and those in larger organizations earning higher wages. Salaries can vary based on location, experience, and the size of the organization, and the role often requires strong negotiation and communication skills.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Director or Senior Debt Recovery Manager, which often require extensive experience and leadership skills. These positions can offer salaries exceeding $80,000 to $100,000 annually, especially in large organizations or specialized industries like healthcare or commercial finance.

What qualifications do I need to be a debt collector?

To become a debt collection manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in business, finance, or a related field. Relevant skills include strong communication, negotiation, and organizational abilities, along with knowledge of debt collection laws and regulations. Experience in collections or customer service is often required, and certifications such as the Certified Collection Professional (CCP) can enhance prospects.

What does a Debt Collection Manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What is the role of a debt collection manager?

A debt collection manager oversees the process of recovering overdue payments from customers or clients. They develop strategies, supervise collection staff, ensure compliance with laws, and use collection software to track accounts. Strong communication, negotiation skills, and knowledge of debt recovery regulations are essential for this role.
More about Debt Collection Manager jobs
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What states have the most Debt Collection Manager jobs? States with the most job openings for Debt Collection Manager jobs include:
What job categories do people searching Debt Collection Manager jobs look for? The top searched job categories for Debt Collection Manager jobs are:
Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Collector

D & A Services, LLC

Des Plaines, IL • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Des Plaines, IL
$18 - $23 Hourly
Location: Des Plaines, IL - 100% On Site(accessible by public transit)
Schedule: No evenings or weekends
D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.
D & A Services offers a base pay between $17.00 and $23.00 per hour,a long with a benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, CASUAL DRESS CODE and more! We have an uncapped bonus structure which rewards Debt Collectors for generating revenue. Top producers earn large bonus checks.
Summary:
We are currently seeking a meticulous and results-oriented Debt Collector to join our team. As a Debt Collector, you will be responsible for managing and recovering outstanding debts owed to our organization. Your primary goal will be to maintain positive relationships with customers while achieving targeted recovery rates.
Responsibilities:
  1. Contact debtors: Initiate communication with debtors via phone calls and collect according to established collection procedures.
  2. Negotiate payment plans: Engage in professional and empathetic conversations with debtors to understand their financial situations, evaluate repayment options, and negotiate feasible payment plans.
  3. Resolve disputes: Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution and maintaining customer satisfaction.
  4. Monitor delinquent accounts: Regularly monitor and update the status of delinquent accounts in the system, ensuring accurate documentation of all interactions and progress made.
  5. Investigate debtor profiles: Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies.
  6. Manage Non Complaint debtors: Collaborate with management to review status of non-compliant debtors, ensuring adherence to relevant laws and regulations.
  7. Update payment records: Record and update payment information on customer accounts to maintain accurate and up-to-date financial records.
  8. Achieve collection targets: Strive to meet or exceed monthly, quarterly, and annual collection targets set by the organization.
  9. Collaborate with internal teams: Collaborate effectively with internal team primarily, management, to resolve collection-related issues and improve overall debtor management processes.

Requirements:
  1. Proven experience: Minimum of 3 years of experience as a Debt Collector in a third party environment with an emphasis on credit card collections.
  2. Strong communication skills: Excellent verbal and written communication skills, with the ability to effectively negotiate, persuade, and handle difficult conversations.
  3. Strong problem-solving skills: Ability to analyze debtor profiles, situations, and payment histories to devise creative solutions and negotiate optimal repayment plans.
  4. Attention to detail: Meticulous attention to detail in recording debtor interactions, payment plans, and updating account details accurately.
  5. Organizational skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  6. Knowledge of debt collection laws: Familiarity with the Fair Debt Collection Practices Act (FDCPA) and knowledge of other relevant local and federal regulations related to debt collection.
  7. Resilience: Ability to handle rejection and stress while maintaining a professional and empathetic demeanor.
  8. Team player: Willingness to collaborate and support team members, sharing best practices and contributing to a positive work environment.
  9. High ethical standards: Strong commitment to ethical conduct and respecting debtor confidentiality.
  10. Proficiency in relevant software: Familiarity with debt collection software, customer relationship management (CRM) tools, and proficiency in MS Office Suite.

Qualifications:
  1. Positive attitude with a high level of engagement and respect
  2. Proven experience working as a Debt Collector in a third party, professional debt collection agency.
  3. Knowledge of debt collection laws and regulations, especially the Fair Debt Collection Practices Act.
  4. Excellent negotiation, persuasion, and communication skills, with the ability to handle challenging conversations and resolve conflicts.
  5. Strong attention to detail, organizational skills, and ability to prioritize workload effectively.
  6. Proficiency in using collection software and customer relationship management (CRM) systems. Knowledge of skip tracing techniques and tools is a plus.
  7. Ability to perform well under pressure and meet collection targets while maintaining a positive attitude and professional demeanor.
  8. Strong ethics and integrity, with a commitment to treating debtors with respect and following ethical guidelines.
  9. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using technology tools for conducting research and managing debtor information.

Join our team as a Debt Collector and play a crucial role in recovering outstanding debts while maintaining positive customer relationships. This is an opportunity to make a significant impact on our organization's financial success. If you are a motivated individual, skilled in debt collection practices, and interested in working in a dynamic and fast paced environment, we would love to hear from you.
D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.

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