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Debt Collection Manager Jobs in Markham, ON (NOW HIRING)

TELUS

Senior Performance Analyst

Toronto, ON · On-site

... collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.

TELUS

Senior Performance Analyst

Mississauga, ON · On-site

... collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.

Uxbridge Employment Agency

Credit Controller

Uxbridge, ON · Hybrid

£30K - £42K/yr

The Role: As Credit Controller, you'll be responsible for managing and collecting overdue debt ... Accounts Receivable Specialist, Sales Ledger Clerk, Debt Collection Specialist, Credit Control ...

Mace

Program Manager

Toronto, ON · On-site

... including debt collection) and meeting organisational and legislative compliance obligations ... Manages a number of Senior Managers, Managers and Assistant Managers. * Works collaboratively ...

Imperial PFS

Bilingual Collection Associate

Toronto, ON · Remote

CA$45K - CA$52K/yr

Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery ... Carry out any general task at the request of the management team that may be required by their ...

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All JobsDebt Collection JobsDebt Collection Manager JobsDebt Collection Manager Jobs in Markham, ON

Debt Collection Manager information

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a debt collection manager?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by debt collection managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What does a debt collection manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.
What job categories do people searching Debt Collection Manager jobs in Markham, ON look for? The top searched job categories for Debt Collection Manager jobs in Markham, ON are:
Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Markham, ON as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Legal Collections Representative - Toronto, ON (Hybrid)

Transworld Systems Inc.

Toronto, ON • Hybrid

CA$22 - CA$25/hr

Full-time

Re-posted 26 days ago

Transworld Systems Inc. rating

4.8

Company rating: 4.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

Overview

Work Location: Toronto, Ontario - Hybrid

Compensation: $22-25/hour based on qualifications and relevant experience  

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.  

Please Note: Training for this role is conducted onsite at our Scarborough office - Hybrid work is available upon the completion of onsite training. Agents working a hybrid schedule may be required to return to fully on-site work if remote performance does not meet established standards or expectations. 

Company Office Location: 

1100-325 Milner Ave Scarborough, Ontario

We are seeking a motivated and detail-oriented Legal Collector to join our team. The ideal candidate will be responsible for managing delinquent accounts, coordinating legal collection efforts, and maintaining compliance with all applicable laws and regulations.


Responsibilities
  • Manage a portfolio of delinquent accounts and pursue collection efforts.
  • Review accounts for legal action and coordinate with attorneys, and third-party agencies.
  • Negotiate payment arrangements and settlements with customers.
  • Prepare and maintain accurate documentation, case notes, and legal records.
  • Monitor judgments, garnishments, and bankruptcy filings.
  • Ensure compliance with Collections and Debt Settlement Services Act, Provincial and Federal regulations, and company policies.
  • Research and locate customers using skip-tracing tools and public records.
  • Meet collection goals while maintaining professionalism and customer service standards.

 


Qualifications
  • Previous collections, legal collections, or litigation support experience preferred.
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to manage multiple accounts and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and collection management software.
  • Knowledge of debt collection laws and legal processes is a plus.
  • Various shifts are offered depending on the department evening shift for all departments availibility required 
  • High speed internet with ethernet cord connection (our system is not compatible with WIFI)
  • Smart Phone with Microsoft Authenticator app to connect to VPN
Qualifications:
  • Previous collections, legal collections, or litigation support experience preferred.
  • Strong negotiation, communication, and problem-solving skills.
  • Ability to manage multiple accounts and deadlines in a fast-paced environment.
  • Proficiency with Microsoft Office and collection management software.
  • Knowledge of debt collection laws and legal processes is a plus.
  • Various shifts are offered depending on the department evening shift for all departments availibility required 
  • High speed internet with ethernet cord connection (our system is not compatible with WIFI)
  • Smart Phone with Microsoft Authenticator app to connect to VPN
Education:UNAVAILABLEEmployment Type: FULL_TIME

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