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Debt Collection Manager Jobs (NOW HIRING)

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies. * Manage Non Complaint debtors: Collaborate with ...

D & A Services, LLC

Collector - Metairie

Metairie, LA · On-site

$18 - $25/hr

Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies. * Manage Non Complaint debtors: Collaborate with ...

HOATalent

Collections Manager

Houston, TX · On-site

$50K - $65K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

HOATalent

Collections Manager

Houston, TX

$50K - $65K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

HOATalent

Collections Manager

Houston, TX · On-site

$50K - $65K/yr

Strong understanding of Fair Debt Collection Practices and applicable state regulations ... Ability to manage sensitive situations with professionalism and discretion. * Proficiency in ...

Bemis Law Offices

Debt Collector

Riverside, CA · On-site

$18 - $27/hr

Document all collection activity, promises to pay, payment plans, and relevant debtor communications in case management systems. * Coordinate with attorneys to escalate accounts for litigation ...

Cornerstone Financial Services

Debt Collector

Jarrettsville, MD · On-site

$15.50 - $20.25/hr

Manage a portfolio of medical debt accounts. * Contact debtors via phone, mail and other methods to ... Meet or exceed collection goals while maintaining professionalism. Requirements: What We're Looking ...

Bemis Law Offices

Debt Collector

Riverside, CA

$18 - $27/hr

Document all collection activity, promises to pay, payment plans, and relevant debtor communications in case management systems. * Coordinate with attorneys to escalate accounts for litigation ...

ABC Supply Co.

Debt Recovery Specialist (923)

Beloit, WI · On-site

Establishes effective working relationships with field management, NSC support personnel, and other ... Establishes relationships with Customers, Attorneys, Collection Agencies, and Credit and Collection ...

ValorVIP

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Manager

Tampa, FL · Remote

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role. * Strong leadership and people management skills, with ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management ... with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning ...

MCI Careers

Debt Recovery Director

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 6-10 years in a senior leadership role. * Strong leadership, strategic planning, and ...

MCI Careers

Debt Recovery Manager

Tampa, FL · On-site +1

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role. * Strong leadership and people management skills, with ...

ValorVIP

Debt Recovery Manager

Tampa, FL · On-site

Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role. * Strong leadership and people management skills, with ...

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Debt Collection Manager information

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$7

$22

$36

How much do debt collection manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for debt collection manager in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the key skills and qualifications needed to thrive as a Debt Collection Manager, and why are they important?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by Debt Collection Managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What does a Debt Collection Manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What is the 7 7 7 rule for debt collectors?

The 7 7 7 rule for debt collectors refers to a guideline that limits debt collection calls to no more than seven times per week, seven times per month, and seven times per year. As a Debt Collection Manager, understanding such regulations helps ensure compliance with fair debt collection practices and avoid harassment claims.
More about Debt Collection Manager jobs
What cities are hiring for Debt Collection Manager jobs? Cities with the most Debt Collection Manager job openings:
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Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,832 per year, or $23 per hour.

Collector - Metairie

D & A Services, LLC

Metairie, LA • On-site

$18 - $25/hr

Full-time

Medical, Dental, Retirement

Posted 4 days ago

Job description

Metairie, LA
$18 - $25 Hourly
Location: -100% On Site
Schedule: No evenings or weekends
D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers.
D & A Services offers a base pay between $18.00 and $25.00 per hour, along with a benefits package that includes a 401(k) plan, medical, dental, and more! We offer a bonus structure which rewards Debt Collectors for generating revenue. Top producers earn large bonus checks.
Summary:
We are currently seeking a meticulous and results-oriented Debt Collector to join our team. As a Debt Collector, you will be responsible for managing and recovering outstanding debts owed to our organization. Your primary goal will be to maintain positive relationships with customers while achieving targeted recovery rates.
Responsibilities:
  1. Contact debtors: Initiate communication with debtors via phone calls and collect according to established collection procedures.
  2. Negotiate payment plans: Engage in professional and empathetic conversations with debtors to understand their financial situations, evaluate repayment options, and negotiate feasible payment plans.
  3. Resolve disputes: Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution and maintaining customer satisfaction.
  4. Monitor delinquent accounts: Regularly monitor and update the status of delinquent accounts in the system, ensuring accurate documentation of all interactions and progress made.
  5. Investigate debtor profiles: Conduct thorough research and review debtor information to assess their ability to repay debts and determine appropriate collection strategies.
  6. Manage Non Complaint debtors: Collaborate with management to review status of non-compliant debtors, ensuring adherence to relevant laws and regulations.
  7. Update payment records: Record and update payment information on customer accounts to maintain accurate and up-to-date financial records.
  8. Achieve collection targets: Strive to meet or exceed monthly, quarterly, and annual collection targets set by the organization.
  9. Collaborate with internal teams: Collaborate effectively with internal team primarily, management, to resolve collection-related issues and improve overall debtor management processes.

Requirements:
  1. Proven experience: Minimum of 3 years of experience as a Debt Collector in a third party environment with an emphasis on credit card collections.
  2. Strong communication skills: Excellent verbal and written communication skills, with the ability to effectively negotiate, persuade, and handle difficult conversations.
  3. Strong problem-solving skills: Ability to analyze debtor profiles, situations, and payment histories to devise creative solutions and negotiate optimal repayment plans.
  4. Attention to detail: Meticulous attention to detail in recording debtor interactions, payment plans, and updating account details accurately.
  5. Organizational skills: Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
  6. Knowledge of debt collection laws: Familiarity with the Fair Debt Collection Practices Act (FDCPA) and knowledge of other relevant local and federal regulations related to debt collection.
  7. Resilience: Ability to handle rejection and stress while maintaining a professional and empathetic demeanor.
  8. Team player: Willingness to collaborate and support team members, sharing best practices and contributing to a positive work environment.
  9. High ethical standards: Strong commitment to ethical conduct and respecting debtor confidentiality.
  10. Proficiency in relevant software: Familiarity with debt collection software, customer relationship management (CRM) tools, and proficiency in MS Office Suite.

Qualifications:
  1. Positive attitude with a high level of engagement and respect
  2. Proven experience working as a Debt Collector in a third party, professional debt collection agency.
  3. Knowledge of debt collection laws and regulations, especially the Fair Debt Collection Practices Act.
  4. Excellent negotiation, persuasion, and communication skills, with the ability to handle challenging conversations and resolve conflicts.
  5. Strong attention to detail, organizational skills, and ability to prioritize workload effectively.
  6. Proficiency in using collection software and customer relationship management (CRM) systems. Knowledge of skip tracing techniques and tools is a plus.
  7. Ability to perform well under pressure and meet collection targets while maintaining a positive attitude and professional demeanor.
  8. Strong ethics and integrity, with a commitment to treating debtors with respect and following ethical guidelines.
  9. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using technology tools for conducting research and managing debtor information.

Join our team as a Debt Collector and play a crucial role in recovering outstanding debts while maintaining positive customer relationships. This is an opportunity to make a significant impact on our organization's financial success. If you are a motivated individual, skilled in debt collection practices, and interested in working in a dynamic and fast paced environment, we would love to hear from you.
D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.

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