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Debt Collection Manager Jobs in New York (NOW HIRING)

Criteo

Collection Manager

New York, NY · On-site

As a Collection Manager at Criteo, you will lead a team of Team Leads and Cash Collectors ... Identify and implement process improvements and automation to reduce bad debt exposure * Support ...

NICE

Credit and Collections Manager

Hoboken, NJ · On-site

Role Purpose The Regional Credit and Collection Manager is responsible for managing an Americas debtor ledger, ensuring timely collection of outstanding invoices, minimizing credit risk, and ...

City of New York

Call Center Manager

Manhattan, NY · On-site

$100K - $125K/yr

The debt collection process involves specialized professional collectors, experienced in the art of ... Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The debt collection process involves specialized professional collectors, experienced in the art of ... Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

The debt collection process involves specialized professional collectors, experienced in the art of ... Reporting to the Collections Unit Manager, the selected candidate's duties and responsibilities ...

City of New York

Collections Specialist

Manhattan, NY · On-site

$60K - $70K/yr

... Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time. -Make outbound debt collection calls, informing debtors of program ...

City of New York

Collections Specialist

Manhattan, NY · On-site +1

$20.25 - $27.50/hr

... Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time. - Make outbound debt collection calls, informing debtors of program ...

City of New York

Collections Specialist

Manhattan, NY · On-site +1

$20.25 - $27.50/hr

... Manages assigned caseload to determine which cases require follow-up, ensure work is completed within a specified length of time. - Make outbound debt collection calls, informing debtors of program ...

Rhino Labs

Associate Counsel

New York, NY · On-site

Roughly 2 to 3 years of legal experience spanning corporate governance and entity management, contract drafting and management, and exposure to the debt collection or broader consumer financial ...

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Debt Collection Manager information

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How much do debt collection manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for debt collection manager in New York is $25.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.30 per hour, depending on experience, location, and employer.

What does a debt collection manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What are the key skills and qualifications needed to thrive as a debt collection manager?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by debt collection managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are the most commonly searched types of Debt Collection jobs in New York?

The most popular types of Debt Collection jobs in New York are:

What are popular job titles related to Debt Collection Manager jobs in New York?

For Debt Collection Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Debt Collection Manager jobs in New York look for?

The top searched job categories for Debt Collection Manager jobs in New York are:

What cities in New York are hiring for Debt Collection Manager jobs?

Cities in New York with the most Debt Collection Manager job openings:

Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $52,330 per year, or $25.2 per hour.

Collection Manager

New York, NY • On-site

Criteo
See more jobs at Criteoexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

What You'll Do:
As a Collection Manager at Criteo, you will lead a team of Team Leads and Cash Collectors responsible for managing the end-to-end accounts receivable and collections process across our North American client's portfolio. Operating within the Global Finance / Order-to-Cash (O2C) team, you will drive team performance, reduce overdue balances, improve Days Sales Outstanding (DSO), and maintain strong partnerships with internal and external stakeholders to ensure timely payment of invoices.
Key Responsibilities:
  • Lead, coach, and develop a team of Team Leads and Cash Collectors, setting clear performance goals and fostering a high-performance culture
  • Oversee the full collections cycle for a large portfolio of clients (brands, agencies, retailers)
  • Monitor team KPIs including DSO, overdue rate, and cash collection targets, and drive continuous improvement
  • Collaborating with Sales and Finance teams to resolve billing disputes, credit issues, and payment discrepancies
  • Manage escalated cases and oversee pausing, handoffs to Legal when necessary
  • Ensure accurate documentation of all collection activities in the systems
  • Identify and implement process improvements and automation to enhance collection efficiency and reduce bad debt exposure
  • Ensure compliance with internal credit policies and applicable US regulations
  • Report regularly to Senior GPO Manager on team performance, risk accounts, and cash flow outlook

People Management
  • Lead, coach, and develop a team of Team Leads and Cash Collectors
  • Set individual and team performance goals; conduct regular 1:1s and performance reviews
  • Foster a collaborative, results-driven team culture
  • Onboard and train new team members on processes and tools

Collections & Operations
  • Oversee the end-to-end collections cycle for a large portfolio of advertiser accounts
  • Monitor aging receivables and team follow-up cadence on overdue invoices
  • Manage escalated disputes and oversee handoffs to Legal when necessary
  • Analyze and report on team KPIs (DSO, overdue rate, cash forecasts) weekly/monthly
  • Maintain accurate records in the ERP system
  • Identify and implement process improvements and automation to reduce bad debt exposure
  • Support month-end close activities related to accounts receivable
  • Ensure compliance with internal credit policies and US regulations

Who You Are:
Preferred Qualifications:
  • 5 to 8 years in collections, accounts receivable, or credit management, including at least 3 to 5 years in a people management role (managing Team Leads and/or senior Cash Collectors).
  • Experience in a fast-paced international tech, media, or AdTech environment is strongly preferred.
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field
  • Proven people management skills: coaching, performance management, team development
  • Solid knowledge of O2C and accounts receivable processes
  • Credit risk assessment and dispute resolution
  • Ability to manage and drive performance across a team
  • Strong negotiation and communication skills with external clients
  • Analytical mindset with ability to report on KPIs (DSO, aging, cash forecasts)
  • Comfort working cross-functionally in a fast-paced, international environment
  • ERP systems: SAP, Oracle, or CRM or collection tools
  • Advanced Excel
  • Reporting and BI tools: Tableau, Power BI (a plus)
  • Salesforce (CRM)
  • Collection management platforms: HighRadius, Sidetrade (a plus)

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!
Who We Are:
We're Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs-never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working - Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us - Learning, mentorship & career development programs.
💪 Your wellbeing matters - Health benefits, wellness perks & mental health support.
🤝 A team that cares - Diverse, inclusive, and globally connected.
💸 Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.
The US base salary pay range for this position per year is:
$108,000 - $140,000

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