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Collections Manager Jobs in New York (NOW HIRING)

Specialty Capital

Collections Manager

Great Neck, NY · On-site

Collections Manager (This is a senior position PLEASE DO NOT APPLY IF YOU DO NOT HAVE 5+ years collections leadership experience) Location: Great Neck NY Office (Onsite) Reports To: Chief Operating ...

Specialty Capital

Collections Manager

Great Neck, NY · On-site

Collections Manager (This is a senior position -- PLEASE DO NOT APPLY IF YOU DO NOT HAVE 5+ years collections leadership experience) Location: Great Neck - NY Office (Onsite) Reports To: Chief ...

NICE

Credit and Collections Manager

Hoboken, NJ · On-site

Portfolio Management: Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices. * Team Support: Collaborate with and support an offshore collections team to ...

Friedman Williams

Collections Specialist

Uniondale, NY

$19.25 - $26/hr

... Manager, Billing Department and Accounting Department Ad hoc requests and special projects EXPERIENCE 4 year college degree 3+ years of collections experience Law firm or professional service ...

NICE

Credit and Collections Manager

Hoboken, NJ · On-site

Portfolio Management: Oversee a portfolio of customer accounts, ensuring prompt collection of outstanding invoices. * Team Support: Collaborate with and support an offshore collections team to ...

Berkshire Bank

Collections Specialist

Manhattan, NY · On-site

$20 - $28.90/hr

Customer Service & Collections Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not limited ...

Berkshire Bank

Collections Team Lead

Manhattan, NY · On-site

$55K - $102K/yr

Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $55,588 - $102,474 Actual compensation within the pay range will be determined based on factors including, but not limited to ...

Page Group

Billing Collections Supervisor

Matawan, NJ · On-site

The Collections Supervisor will support the day-to-day leadership, coordination, and performance of ... Manage a portfolio of accounts and reduce aged debt * Build strong relationships with internal ...

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Collections Manager information

See New York salary details

$33.9K

$64.2K

$119.2K

How much do collections manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for collections manager in New York is $64,244.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $71,700.00 per year, depending on experience, location, and employer.

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs
What are the most commonly searched types of Collections jobs in New York? The most popular types of Collections jobs in New York are:
What are popular job titles related to Collections Manager jobs in New York? For Collections Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Collections Manager jobs in New York look for? The top searched job categories for Collections Manager jobs in New York are:
What cities in New York are hiring for Collections Manager jobs? Cities in New York with the most Collections Manager job openings:
Collections Manager jobs near you
Infographic showing various Collections Manager job openings in New York as of August 2026, with employment types broken down into 97% Full Time, and 3% Temporary. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $64,244 per year, or $30.9 per hour.

Collections Manager

Specialty Capital

Great Neck, NY • On-site

Full-time

Re-posted 25 days ago

Job description

Salary:

Job Title: Collections Manager (This is a senior position PLEASE DO NOT APPLY IF YOU DO NOT HAVE 5+ years collections leadership experience)
Location: Great Neck NY Office (Onsite)
Reports To: Chief Operating Officer


Role Overview

The Collections Manager will lead and elevate Specialty Capitals collections organization with a strong emphasis on structured operating cadence, portfolio performance analytics, KPI accountability, and scalable processes. This leadership role is integral to managing liquidity risk, reducing delinquency, and preserving portfolio value within a high-growth Revenue-Based Finance environment.

Applying strategic judgment and deep collections expertise, the Collections Manager will balance disciplined recovery strategies with creative customer engagement while enforcing regulatory compliance and internal governance standards. This role manages both internal and remote team members and collaborates closely with Risk, Finance, Legal, and Underwriting.


Key Responsibilities

Strategy & Portfolio Performance

  • Lead full lifecycle management of delinquent accounts, including segmentation and prioritization by risk, vintage, ISO partner, and product type.
  • Analyze payment behavior and delinquency trends to surface portfolio insights and recommend risk policy adjustments.
  • Develop advanced strategies for recovery that optimize payment rates while protecting customer relationships.
  • Partner with Risk and Finance on reserve assumptions, monthly forecasting, and charge-off mitigation strategies.

Team Leadership & Operational Management

  • Manage, mentor, and develop internal and remote collections teams with clear escalation protocols.
  • Establish structured goals, performance dashboards, KPI scorecards, and incentive frameworks.
  • Conduct regular coaching, performance reviews, and training to ensure consistency and excellence.

Operating Cadence

  • Design and implement standardized daily, weekly, and monthly collections operating rhythms.
  • Oversee reporting on aged receivables, recovery trends, SLA metrics, and portfolio health.
  • Present actionable dashboards and insights to executive leadership.

External & Compliance Governance

  • Lead evaluation and oversight of third-party collection partners; establish performance expectations and legal compliance checks.
  • Ensure all collections activities adhere to applicable federal and state regulations and internal policies.
  • Manage escalated account disputes, legal filings, payment plans, and settlements.

Process & Technology Improvement

  • Identify workflow inefficiencies and work with internal tech and operations teams to automate collections processes and reporting tools.
  • Ensure CRM/collections systems and data are accurate, auditable, and optimized for decision support.

Key Performance Indicators (KPIs)

  • 30/60/90+ day delinquency trends
  • Gross and Net Charge-Off Rates
  • Recovery rates segmented by risk buckets
  • Days-to-resolution metrics
  • Payment plan success and cure rates
  • SLA compliance with internal and external partners
  • Portfolio yield preservation and forecasting accuracy


Qualifications

  • 58+ years of progressive collections leadership experience within financial services, fintech, or Revenue-Based/MCA environments (REQUIRED)
  • Demonstrated experience managing teams (including offshore or remote staff).
  • Strong analytical skills with the ability to translate data into actionable strategies.
  • Hands-on experience with portfolio reporting systems, CRM/collections platforms, and KPI dashboards.
  • Excellent communicator with a track record of negotiation, problem resolution, and stakeholder influence.
  • Solid understanding of compliance and regulatory requirements in collections operations
  • Ability to work onsite 5 days a week.