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Customer Success Engineer Jobs (NOW HIRING)

CARTO

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities

Carto

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) * Embed closely with ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...

Norican Group

Customer Success Engineer

Lagrange, GA · On-site

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer Management : Manage a diverse portfolio of customers, guiding them to fully leverage the ...

Stedi

Customer Success Engineer

New York, NY · On-site +1

$120K - $200K/yr

What we are looking for We're growing our Customer Success Engineering team. This team is the face of the organization. You'll work directly with customers to help them get the most out of Stedi, and ...

Veeam Software

Sr. Customer Success Engineer

$200K/yr

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization ...

New

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Dialpad

Customer Success Engineer

Austin, TX

This hybrid position reports to our Customer Success Engineering leader, with preferred working hours set as US Core Hours, with Eastern, Mountain, or Pacific time depending on the agreed schedule.

Pave

Customer Success Engineer

San Francisco, CA · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Deepgram

Customer Success Engineer (Americas)

$140K - $175K/yr

... Engineer Our Customer Success team - The Heartbeat of Deepgram - sits at the intersection of customers, product, and growth. We don't just "manage accounts." We make Deepgram succeed inside our ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

More about Customer Success Engineer jobs
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What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
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Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Engineer

CARTO

Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 hours ago

Job description

Description
Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native Agentic GIS platform, trusted by data scientists, data analysts and developers from some of the most recognizable companies in the world to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more.

With an exceptionally diverse team of 150 people spread across the US, Europe, and APAC, CARTO (backed by Insight Partners, Accel Partners, Salesforce Ventures, and Earlybird Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software.

CARTO has built the most advanced location intelligence platform providing Agentic GIS capabilities while running on top of the most used cloud data warehouses in the industry such as Google’s BigQuery, Amazon Redshift, Snowflake, Databricks, and Oracle; thus, allowing our partners and customers to perform geospatial analysis directly where their data lives and opening limitless possibilities for their businesses. 

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers.

Location: Remote (USA)


Key Responsibilities
  • Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform.
  • Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal) .
  • Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions.
  • Keep customer teams moving through clarity and follow-through.
  • Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO.
  • Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle.
  • Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.)
  • Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals.


What you need to thrive:
  • Our CSEs deliver value to customers addressing all kinds of challenges by successfully navigating organizational relationships and consistently being able to prove the value of CARTO. Confidence, curiosity, and drive to deliver results are key.
  • 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy.
  • Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics.
  • Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers.
  • You're naturally consultative and love digging into how customers actually use a product to drive better outcomes
  • The ability to speak confidently to C-level stakeholders.
  • The skills to lead technical conversations and directly address technical problems.
  • The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions. 
  • The ability to translate complex technical messages into tangible action plans.
  • Experience detecting risk early, handling complex enterprise organizations and solving difficult problems.
  • Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
  • Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
  • A strong combination of being both a team player and a detail oriented, self-starter.

Bonus points for:
  • Technical knowledge on GIS tools and geospatial use-cases.
  • Basic knowledge of SQL, Python, HTML/CSS, and APIs.
  • Excellent communication skills. Additional languages like Spanish are a plus.
  • Experience working with a globally distributed team.



Benefits
  • Competitive compensation.
  • Flexible work hours in a focused but casual environment.
  • Excellent benefits, including 100% medical, dental, and vision coverage for employees.
  • Generous—really generous—time off, 401k with match, and stock options.
  • Growth prospects at a truly welcoming, multicultural and multilingual company.
  • A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.