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Customer Success Engineer Jobs (NOW HIRING)

runZero

Customer Success Engineer

$120K - $140K/yr

Role We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$96K - $121K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Atlas Copco

Customer Success Engineer

Export, PA · On-site

Your role The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various ...

Rebound Technologies

Customer Success Engineer

Denver, CO · On-site

$100K - $140K/yr

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact ...

Pave

Customer Success Engineer

New York, NY

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

101domain

Customer Success Engineer

Vista, CA · On-site

$30 - $33/hr

Are you technically sharp engineer who enjoys working directly with clients, and wants to grow their expertise in internet infrastructure and security? 101domain is looking for a Customer Success ...

Pave

Customer Success Engineer

New York, NY · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

Salt Lake City, UT · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Deepgram

Customer Success Engineer (Americas)

$150K - $195K/yr

... Engineer Our Customer Success team - The Heartbeat of Deepgram - sits at the intersection of customers, product, and growth. We don't just "manage accounts." We make Deepgram succeed inside our ...

Akeyless

Customer Success Engineer- US

$200K - $220K/yr

We are looking for a Customer Success Engineer (CSE) to own the post-sales technical relationship with our customers and ensure they achieve maximum value from the Akeyless platform. This is a hands ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...

Cribl

Customer Success Engineer, Chicago

Chicago, IL · Remote

$110K - $160K/yr

Louis Why You'll Love This Role The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like AI, cloud computing, or cybersecurity, can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and working at large tech companies or startups with significant funding.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What skills do you need to be a CSM?

A Customer Success Manager (CSM) needs strong communication and interpersonal skills to build relationships with clients, along with problem-solving abilities to address customer needs. Knowledge of the company's products or services, technical aptitude, and proficiency with customer relationship management (CRM) tools are also important. Additionally, organizational skills and the ability to analyze customer data help in ensuring client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Compensation often includes base salary, bonuses, and stock options, particularly at large tech companies or startups with significant funding.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who helps clients implement, troubleshoot, and optimize a company's products or services. They often work closely with sales, support, and engineering teams to ensure customer satisfaction and retention, using tools like CRM and support platforms. Strong technical skills, communication, and problem-solving are essential for this role.
More about Customer Success Engineer jobs
What cities are hiring for Customer Success Engineer jobs? Cities with the most Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Customer Success Engineer jobs? States with the most job openings for Customer Success Engineer jobs include:
What job categories do people searching Customer Success Engineer jobs look for? The top searched job categories for Customer Success Engineer jobs are:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Temporary. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Engineer

Customer Success Engineer

runZero

Remote

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

What we do
At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what's broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach.
Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers the most complete and accurate visibility into every asset and exposure across internal, external, IT, OT, IoT, mobile, and cloud environments - including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools.
Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial!
Role
We are looking for a Customer Success Engineer to join our growing team and support our customers! In this role, you will support our mid-market customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship.
Internally, you will work closely with the sales, product, and engineering teams to advocate for your customers' product needs. You will also help develop repeatable customer success processes and contribute to the development and improvement of runZero's product documentation.
Responsibilities
  • Coordinate and assist in the deployment of the runZero Platform for assigned customers
  • Guide technical conversations to align platform features and functionality with the specific business needs of your customers
  • Proactively investigate and resolve support tickets, ensuring timely and accurate communication with customers
  • Build and refine technical documentation to improve the customer self-service experience and internal knowledge sharing
  • Partner with the Sales team to nurture long-term customer relationships through regular check-ins and consistent engagement
  • Be the voice of the customer by capturing feedback and product requests, and advocating for their needs with Product and Engineering
  • Develop custom integrations and automation scripts to support customer needs
Requirements
  • Working knowledge of the OSI model, TCP/IP, and network protocols (e.g. SSH, SNMP, HTTP)
  • Foundational knowledge of cybersecurity concepts, such as attack surface management, endpoint protection, and vulnerability management
  • Comfort working with Linux or macOS command line interfaces
  • Strong analytical and problem-solving skills (must be able to find answers to technical questions through manual testing, review of code, and documentation)
  • Foundational knowledge in at least one programming language and a strong desire to build upon this skill set
  • The ability to clearly explain technical concepts to both technical and non-technical stakeholders
  • Strong interpersonal skills with the ability to "read between the lines" of customer feedback to identify underlying needs
Salary
runZero values transparency in the hiring process. According to our market data, we expect this role to come in at a salary of about $120,000 - $140,000, plus stock options. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role at the wrong salary band.
Interview process
We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you're seeking. To this end, our interview process incorporates a combination of:
  • Initial one-on-one interviews with a recruiter and manager
  • Panel interviews with the team
  • Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise
  • A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds
How we take care of you
  • Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
  • Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.
    • 401(k): We match 4% of 401(k) contributions
    • Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year
  • Paid parental leave: We offer 12 weeks of paid parental leave
  • Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
  • And more!

For more information on what it's like to work at runZero, please visit our employee spotlight page!
Applications
runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.
runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law.
We encourage under-represented applicants to apply, even if you don't think you fit 100% of the criteria (nobody ever does)!

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