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Customer Success Engineer Jobs (NOW HIRING)

Burq, Inc.

Customer Success Engineer

The Role The Customer Success Engineer owns the technical and commercial health of Burq's most important customers - particularly our enterprise accounts. You are the person a customer's engineering ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

Forward

Customer Success Engineer

Charlotte, NC · Hybrid

$165K - $190K/yr

Forward is looking for a Customer Success Engineer * Do want to create a category and help build a special company? * Join a company that has been in market 5+ years and has some of the top Federal ...

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the primary architect of customer outcomes after the deal closes. Sitting at the intersection of technical ...

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Customer Success Engineer Department: Customer Success Employment Type: Full Time Location: Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Carto

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) * Embed closely with ...

CARTO

Customer Success Engineer

To continue this growth, the Customer Success team is looking for a Customer Success Engineer to provide the best experience to our CARTO customers. Location: Remote (USA) Key Responsibilities

Norican Group

Customer Success Engineer

Lagrange, GA · On-site

Annual bonus opportunity Role Overview The Customer Success Engineer is responsible for: * Customer Management : Manage a diverse portfolio of customers, guiding them to fully leverage the ...

Swarmia, Inc

Customer Success Engineer

New York, NY · On-site

$125K - $155K/yr

Help define scalable customer success processes as the company grows You should apply if * You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer ...

Pave

Customer Success Engineer

Salt Lake City, UT

$96K - $121K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Command|Link

Customer Success Engineer

$140K - $180K/yr

About the Role CommandLink is redefining how enterprise customers onboard, adopt, and get lasting value from our platform, and we're looking for a Customer Success Engineer to be the technical owner ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
More about Customer Success Engineer jobs
What cities are hiring for Customer Success Engineer jobs? Cities with the most Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Customer Success Engineer jobs? States with the most job openings for Customer Success Engineer jobs include:
What job categories do people searching Customer Success Engineer jobs look for? The top searched job categories for Customer Success Engineer jobs are:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Engineer

Burq, Inc.

Remote

Full-time

Medical, Dental, Vision

Posted 21 days ago

Job description

About Burq
Burq started with an ambitious mission: to turn the complex process of offering delivery into a simple, turnkey solution. It's a big mission, and now we want you to join us in making it even bigger.
We're proud to be recognized as one of Fast Company's Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner, awards that highlight how we're redefining the future of logistics while empowering our partners to grow.
Backed by leading Silicon Valley investors like Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely, we've built a world-class team across the globe.
We operate at scale but remain small enough for every person to have a massive impact. There's a lot of important work ahead, and joining Burq means the opportunity to grow faster than ever while doing the most meaningful work of your career.
The Role
The Customer Success Engineer owns the technical and commercial health of Burq's most important customers - particularly our enterprise accounts. You are the person a customer's engineering and operations teams trust when something breaks, when they want to ship a new integration, and when they're deciding whether to expand. You combine the relationship ownership of a great CSM with the technical fluency to debug an issue yourself, rather than routing every question to engineering.
This is a deliberately technical role. When a webhook stops firing, an order fails to dispatch, or a customer asks why a carrier was selected, you investigate it yourself - reading logs, tracing API calls, and querying data directly. You build your own dashboards to monitor account health and surface insights, so you walk into every customer conversation already knowing where the friction is. You partner with our Solutions Engineers at handoff and stay the customer's longterm technical and commercial point of contact from go-live onward.
Because we move fast and our customers run real operations, you'll wear both hats every day: in the morning, debugging an integration issue in a Slack channel; in the afternoon, walking a VP of Operations through a quarterly business review and the case for expanding to new locations.
What You'll Do
- Own a book of enterprise and strategic accounts - driving adoption, retention, and revenue expansion as their primary technical and commercial point of contact.
- Debug customer issues independently - tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering wherever possible.
- Guide customers through API integrations and new feature rollouts, from initial setup through live order flow, partnering with their engineering teams hands-on.
- Build and maintain your own dashboards and reports - writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers.
- Lead quarterly business reviews and renewal conversations, translating platform performance and ROI into a clear case for retention and expansion.
- Identify and drive upsell and cross-sell opportunities - new verticals, locations, carriers, and product capabilities - in partnership with Sales.
- Introduce customers to new Burq features and capabilities, ensuring they adopt the parts of the platform that move their business.
- Serve as the voice of the customer internally - surfacing recurring issues, feature gaps, and product feedback to Product and Engineering with the technical detail to make it actionable.
- Reduce time-to-resolution and reliance on engineering by building runbooks, documentation, and reusable diagnostics for common customer issues.
Requirements
  • 3-6 years in a technical, customer-facing post-sales role - Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component.
  • Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we'll teach the domain to - you already understand how delivery and fulfillment work.
  • Comfortable debugging integrations independently - you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus.
  • Proficient in SQL - you can query data directly and build your own dashboards and reports rather than waiting on a data team.
  • Strong commercial instinct - you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account.
  • Excellent at translating technical detail into business value - you speak both API and P&L, and can move fluidly between a customer's engineers and their executives.
  • Organized and self-directed - able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup.

Nice to Have
  • Experience with parcel, last-mile, or multi-carrier delivery environments.
  • Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack.
  • Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar).
  • Familiarity with carrier APIs, label generation, tracking event streams, or EDI.
  • Background in marketplace, on-demand, or gig-economy platforms.

Benefits
Investing in you
  • Fully Remote
  • Medical, Vision and Dental Insurance
  • Reimbursement for educational courses

At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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