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Customer Success Engineer Jobs in Atlanta, GA (NOW HIRING)

Engle Martin

Customer Success Engineer

Atlanta, GA · On-site

$52 - $72/hr

Customer Success Engineer DEPARTMENT: Information Technology REPORTS TO: IT Customer Success Manager STATUS: Regular, full-time; non-exempt SUMMARY OF JOB PURPOSE The Customer Success Engineer ...

New

Scandit

Customer Success Engineer

Atlanta, GA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient ...

Zoomcar

Customer Success Engineer

Atlanta, GA · On-site

$90 - $130/hr

Your opportunity We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts across Scandit's product portfolio. This is a more technical Customer ...

New

Finastra

Customer Success Director

Atlanta, GA · On-site

The Customer Success Director (CSD) - Corporate Lending is responsible for executing Customer ... Partner with Product, Engineering, Support, and Services to resolve issues and improve outcomes

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Product, and Engineering to champion customer needs and drive a customer-centric culture at ...

Finastra

Customer Success Manager

Atlanta, GA · On-site

The Customer Success Manager, Retail Lending, is responsible for ensuring customers achieve ongoing ... Work closely with Product, Engineering, Support, Professional Services, and Risk/Compliance teams ...

Trimble

Manager, Customer Success

Alpharetta, GA · On-site

Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts! Are you ready to ... Engineering, Construction, and Operations. AECO: The Trimble AECO segment provides digital ...

Trimble, Inc.

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble ... Engineer) is a plus. • Broad understanding of the construction ecosystem, including general ...

Trimble

Customer Success Manager

Alpharetta, GA · On-site

$65K - $89K/yr

Customer Success Manager Are you ready to drive meaningful customer transformation across Trimble ... Engineer) is a plus. Broad understanding of the construction ecosystem, including general ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

$85 - $135/hr

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Partner with Sales, Support, Product, and Engineering to advocate for customers * Provide ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Educational background in Civil Engineering, GIS, Construction Management, or Transportation ...

Trimble

Customer Success Manager

Alpharetta, GA · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder ... Educational background in Civil Engineering, GIS, Construction Management, or Transportation ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Atlanta, GA

Customer Success Engineer information

See Atlanta, GA salary details

$11

$23

$45

How much do customer success engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success engineer in Atlanta, GA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.28 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Atlanta, GA?

The most popular types of Customer Success Engineer jobs in Atlanta, GA are:

What are popular job titles related to Customer Success Engineer jobs in Atlanta, GA?

For Customer Success Engineer jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Atlanta, GA look for?

The top searched job categories for Customer Success Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Success Engineer jobs?

Cities near Atlanta, GA with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,438 per year, or $23.3 per hour.

Customer Success Engineer

Engle Martin & Associates

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Job description


TITLE: Customer Success Engineer
DEPARTMENT: Information Technology
REPORTS TO: IT Customer Success Manager
STATUS: Regular, full-time; non-exempt
SUMMARY OF JOB PURPOSE
The Customer Success Engineer supports the company's IT department by troubleshooting and resolving all Tier 1 and Tier 2 IT support requests assigned to the CST (Customer Success Team) by the EMSD (Engle Martin Service Desk) ticketing system. The Customer Success Engineer must be aware of any consistent, repetitive issues that may require more investigation, escalation, and/or permanent solutions. In general, the incumbent must possess intermediate knowledge to troubleshoot basic to advanced hardware and software problems and must also possess the ability to convey complex technical concepts in a non-technical, user-friendly way.
PRIMARY JOB RESPONSIBILITIES
  • Offers technical support to both internal and external Team Members through existing phone and email systems to solve Tier 1 and Tier 2 technical problems. Presents complex technical information and solutions to non-technical audiences.
  • Resolves assigned support incidents and tasks within the established SLA parameters.
  • Creates, maintains, and terminates user accounts such as Active Director, Box.com, Office365, AT&T, GFI, CRM, MAS, and Xactimate. Ensures auditing requirements are being followed for user access.
  • Possesses intermediate understanding of networking principles to troubleshoot and resolve network connectivity issues such as printing/scanning, LAN, WAN, wireless, VPN, and Remote Desktop issues.
  • Configures and ships equipment for new users and/or users due for an upgrade. Removes and backs up local data as well as ensuring equipment is returned or reassigned from terminated users.
  • Maintains the Netsuite asset tracking system; ensures enough IT inventory is maintained to support the company.
  • Keeps all laptops and desktops current with the Sophos Anti-Virus Administration Kit including running weekly virus database updates and scans.
  • Basic administrative duties including but not limited to supplying proper documentation and/or user guides for applications, answering the helpdesk phone line, answering the IT door, receiving parcels and shipping IT inventory, maintaining various organizational spreadsheets, and general support.
  • Assists with training Associate Customer Success Engineer(s) with functions that are more complex.
  • Collaborate with Systems Engineer and Network Administrator on additional special projects.
  • Provides emergency support during the accepted on-call schedule during weekends and weekdays. On occasion, participation may be required in the design, testing, and implementation of new or redesigned applications and/or processes which may require working after normal support hours.
  • Maintains working knowledge of hardware/equipment including HP laptops and desktops, Planar monitors, HP docking stations, Olympus digital recorders and transcription pedals, HP printers and scanners, Lanier Scanner/Copier/Printer, Sharp Scanner/Copier/Printer, Polycom VOIP phones, Pitney Bowes postage machines, and various projectors. Also maintains a basic knowledge of Apple, Android, Windows, and Blackberry mobile operating systems for VPN on mobile devices.
  • Working knowledge of software/applications including Windows 11, Internet Explorer, Microsoft Office, Foxit, Microsoft Office365, Microsoft CRM, Xactimate, Riskmaster, VPN Clients, Sophos Anti-Virus, eFax, and internal applications such as Digital Dictation, Photo Report Application, and DTE.
  • Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
  • Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors.
  • Upholds the values of Engle Martin and Our Foundation.

REQUIRED EDUCATION & EXPERIENCE
  • 4-5 years of recent help desk experience
  • 4-5 years of PC Hardware, Windows 10, and Window 11 experience preferred

DESIRED KNOWLEDGE, SKILLS & ABILITIES
  • Thorough skill set in Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, Outlook, and SharePoint)
  • Keyboarding skills (including speed and accuracy)
  • Effective written and verbal communication skills with the ability to clearly and succinctly articulate concepts and findings
  • Basic mathematical skills
  • Ability to operate standard office equipment
  • Intermediate data extraction skills for analysis and reporting purposes
  • Effective time management and organization skills
  • Excellent customer service skills
  • Detail-oriented, and the ability to research, investigate and problem solve
  • Team-oriented work style
  • Commitment to professional and personal growth and development
  • Trustworthiness, integrity, and personal accountability and adherence to standards of ethical behavior and professional conduct

WORKING CONDITIONS
Work is conducted primarily in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.
PHYSICAL ACTIVITIES AND REQUIREMENTS
Require to be on call from 6pm - 9pm EST on weekdays and 9am - 6pm on weekend. Lifting and carrying up to 30 lbs.; Frequent sitting, standing, walking, and bending; occasional kneeling, reaching, and stooping; handling office equipment; periodic driving may be required; visual acuity to prepare, read, and organize detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, web-based, and telephonic business communications. Willingness to accommodate occasional meetings and work activities that may be scheduled after normal daytime business hours.

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