Customer Success Engineer Jobs in Atlanta, GA (NOW HIRING)

Location: Smyrna, GA (Onsite)

Reports To: CEO

BuildTime is a fully funded, Atlanta-based B2B SaaS startup built by contractors, for contractors. We're creating the digital backbone for workforce management in the construction industry — streamlining time tracking, payroll, scheduling, and compliance across multiple job sites. Our platform is already powering top electrical contractors in the Southeast and is entering a critical phase of growth.

With two live customers and a growing list of pilot partners, BuildTime is closing in on product‑market fit. We're building momentum and now looking to add a Product Manager focused on driving the core application experience across web, mobile, and backend systems.

We're hiring a Product Manager – BuildTime Application to own the delivery, evolution, and scaling of our core product. This role is focused on the application that foremen, project managers, HR leaders, and payroll teams use every day to run their operations.

As a startup, this role blends product ownership and project management. You'll drive sprint execution, roadmap planning, and backlog management — while also ensuring delivery milestones are met and cross‑functional stakeholders are aligned.

You’ll be responsible for improving our product for an initial 10 pilot customers, ensuring it meets the needs of diverse personas and reaches product‑market fit. From there, you’ll collaborate closely with our Customer Lifecycle PM to support our shift into a growth mindset, ensuring the app scales with customer needs and team capacity.

Beyond core delivery, you’ll also help us identify and shape the future — spotting growth opportunities both in our current customer paid tier and defining and driving a future paid tier that we would begin to build in 2026.

This is a highly visible, hands‑on leadership role in the product team.

• Own the web, mobile, and backend experience of the BuildTime application
• Act as both product and project lead, managing sprints, backlog, and delivery milestones
• Execute and evolve the application roadmap to support 10 pilot customers and beyond
• Prioritize bug fixes, polish, and core usability to drive daily value
• Partner with the Customer Lifecycle PM to align the in‑app and in‑trial customer experience with the customer lifecycle experience to support scale and business growth
• Work closely with engineering and leadership to define priorities and ensure alignment
• Build deep relationships with end users — field foremen, project managers, HR/payroll leads — to uncover pain points, priorities, and context. Lead with empathy, not assumption, to design experiences that align with how tradespeople actually work and win their trust through usability and clear value.
• Identify opportunities for improvement within current pricing tier and lay the foundation for a future paid tier of features — including user research, persona segmentation, backlog creation, prioritization, and go‑to‑market strategy in collaboration with leadership.
• Define success metrics for app performance, adoption, and satisfaction across personas

• 4+ years experience in product management, ideally in a B2B SaaS or workforce tech environment
• Experience delivering customer‑facing web and mobile applications
• Strong organizational and delivery skills: backlog management, sprint planning, milestone tracking
• Excellent at identifying trade‑offs and navigating ambiguity in a startup context
• Deep user empathy — especially for diverse personas and the tradespeople we serve in the likes of contractors, foremen, and back‑office teams
• Strong communicator and collaborator, especially with engineering, design, and CS
• Hands‑on mindset; thrives in early‑stage, high‑ownership environments
• Comfortable driving both current tier success and longer‑term roadmap vision

• Lead one of the most critical product areas at a pivotal stage
• Work alongside a mission‑driven founding team building for a real‑world market
• Help scale a platform that makes life easier for contractors, field teams, and project managers
• Work directly with local and engaging pilot customers to shape BuildTime’s core experience for tradespeople, project managers, payroll and HR
• Competitive compensation, and leadership opportunity at a high‑growth stage

• Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development
• Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement

Location: …

Reports To: …

We're looking for a Customer Success Associate who thrives at the intersection of product, support, and relationship‑building. You'll monitor customer activity across the platform, use insights from Intercom and product analytics to guide engagement, and proactively reach out to users who are stalled, confused, or ready to expand.

You’ll be a direct line of support for customers during their journey — whether they’re just exploring the product, onboarding during a pilot, or managing live field operations.

• Monitor customer activity and lifecycle stages using Intercom, in‑app analytics, and platform signals
• Support customers via chat, email, and occasional phone calls across the trial, pilot, onboarding, and live usage phases
• Identify and reach out to stalled, inactive, or high‑potential accounts with targeted support
• Maintain responsive coverage of the in‑platform chat, offering timely and helpful assistance
• Partner with the Head of Sales to share updates on active prospects and coordinate engagement strategy
• Work closely with product managers to surface usability feedback, friction points, and opportunities for product improvement
• Track and document key customer insights to help inform onboarding flows, support content, and product roadmap
• Contribute ideas to enhance the product‑led customer journey with better tools, automation, or processes

• 2-4 years in a customer‑facing role, ideally in B2B SaaS or tech support
• Familiarity with product‑led growth models and working with product and sales teams
• Strong written communication skills for effective and professional chat/email interaction
• Comfort with platforms like Intercom, CRM tools, and basic analytics dashboards
• Experience or familiarity with commercial construction is strongly preferred — including roles in field supervision, operations, payroll, or HR
• Empathy for customers of varying tech literacy — from payroll admins to field supervisors
• Organized, self‑motivated, and comfortable navigating evolving startup processes
• Bonus: experience supporting customers in union environments or compliance‑heavy workflows

• Be part of a small, agile team shaping how the construction workforce adopts modern technology
• Work hands‑on with customers and directly influence their success and satisfaction
• Collaborate closely with product and sales to improve the user journey
• Competitive compensation and a mission‑driven culture

• Medical/Health Benefits: Medical, Life Insurance, Disability 100% employer paid; HSA (annual employer contribution); Accident, Critical Care, Dental, Family Life Insurance, Hospital Indemnity, and Vision; Onsite Fitness Center; Health and Wellness Program; Employee Assistance Program (EAP); Training and Development
• Additional Employment Benefits: 401k Retirement & Profit Sharing + Financial Advisory Services; Paid Holidays; Paid Vacation; Training and Development; Tuition Reimbursement

Location: Atlanta, GA (On‑site only)

Reports To: Head of Engineering / Lead Mobile Engineer

BuildTime is a fully funded, Atlanta‑based B2B SaaS startup built by contractors, for contractors. We help commercial electrical contractors manage large workforces across multiple job sites with accurate time tracking, scheduling, payroll, and compliance, especially in union contractors.

Our mobile apps are central to the supervisor experience in the field. Foremen and supervisors use BuildTime on iPhone, iPad, and Android devices to track time, manage crews, handle exceptions, and submit job information from the field. Our iOS app is more mature and has dedicated leadership in place. Our Android app is behind and now needs stronger ownership and direction as part of our broader mobile strategy.

We have a Senior iOS Engineer in place who is leading the architecture and direction of the iOS app. We are now hiring a Senior Mobile Engineer who will work alongside that lead, contribute to iOS delivery, and also take meaningful responsibility for our Android application.

This role will:

• Support and accelerate iOS development, especially around feature parity with the web app and new supervisor capabilities
• Take ownership of Android development efforts, helping close gaps, improve the experience, and guide how Android evolves
• Work closely with Product, backend, and web teams to ensure that our mobile experience stays aligned across platforms

This is a hands‑on, on‑site role for someone who can both execute and help make strong decisions across our mobile stack.

• Implement features and improvements in our iOS and iPadOS app for field supervisors and foremen
• Focus on supporting parity with key web features and new supervisor experiences
• Collaborate closely with the Senior iOS Lead on architecture, patterns, and technical decisions
• Ensure the app works well in real jobsite conditions such as low connectivity, time pressure, and rugged environments

• Own day‑to‑day Android development priorities and execution
• Help bring the Android app forward toward parity on the most important supervisor workflows
• Evaluate technical approaches and help guide how BuildTime should invest in Android over time
• Work with the team to identify where Android should match iOS, where it may differ, and what needs to come next
• Provide practical technical direction on Android architecture, maintainability, and roadmap support

• Help design and implement offline‑first patterns, background sync, and local data storage across mobile platforms
• Focus on stability, performance, and responsiveness of the mobile experience
• Work closely with backend and infrastructure teams to design APIs and data flows that support mobile constraints
• Instrument the app with analytics and logging to support monitoring and troubleshooting

• Work closely with backend engineers working in Node.js and MongoDB and with web engineers working in React
• Participate in sprint planning, design reviews, and cross‑functional discussions
• Pair with product managers to refine requirements and ensure workflows make sense for supervisors, project managers, HR, and payroll users
• Help ensure that mobile features align with broader product priorities and platform direction

• Write clean, testable, maintainable code in Swift and iOS frameworks, and in Kotlin or Java for Android
• Contribute to unit tests, integration tests, and UI tests where appropriate
• Work closely with QA and automation to catch issues early and maintain a high quality bar
• Participate in code reviews and help raise standards across the mobile codebase

• 5 to 9+ years of professional experience in mobile development
• Strong proficiency in iOS development using Swift
• Meaningful experience in Android development using Kotlin or Java
• Experience building and shipping production mobile apps that handle real world usage and constraints
• Ability to work effectively supporting iOS leadership while also taking ownership of Android execution
• Understanding of offline support, background sync, and data synchronization patterns
• Comfort working on site in Atlanta and collaborating daily with engineers, product managers, and customer‑facing teams
• Bonus: experience building tools for non‑technical users, field workers, or operations teams, especially in construction or related industries

• Join a small, high‑impact engineering team where your work directly affects how crews and supervisors work every day
• Work alongside an experienced Senior iOS Lead while owning meaningful Android responsibility
• Help shape the future of BuildTime’s mobile platform across both iOS and Android
• Build software that solves real operational challenges for commercial electrical contractors
• Competitive compensation and the opportunity to grow with a fully funded, on‑site, Atlanta‑based startup

Location: Atlanta, GA (On‑site only)

Reports To: Head of Customer Success / CEO

Team: Customer Success

BuildTime is a fully funded, Atlanta‑based B2B SaaS startup built by contractors, for contractors. We help commercial electrical contractors manage large workforces across multiple job sites with accurate time tracking, scheduling, payroll, and compliance, especially in union contractors.

We are live with early customers, approaching product‑market fit, and building the foundation to scale. Customer implementation is one of the