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Customer Success Engineer Jobs in Raleigh, NC (NOW HIRING)

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Lead bug triage with the engineering team via GitLab, prioritize weekly with the CTO, and close the ... Customer Success, Account Management, or a client-facing technical role -- ideally within a SaaS or ...

Canals

Customer Success Manager

Raleigh, NC · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Demonstrated success driving product adoption, utilization and training end users. * Proven ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Previous experience as a system administrator/engineer or equivalent role at an MSP * High business ...

NetApp

Keystone Success Manager

Morrisville, NC · Hybrid

Provide customer feedback to Product Management and Engineering teams to influence future ... Experience in Customer Success, Technical Account Management, Service Delivery, Professional ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in Raleigh, NC? The most popular types of Customer Success Engineer jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Engineer jobs in Raleigh, NC? For Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Engineer jobs? Cities near Raleigh, NC with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,963 per year, or $23.5 per hour.
Customer Success Engineer

Customer Success Engineer

3E

Durham, NC • On-site

Full-time

Posted 9 days ago

Job description

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong project management skills are at the core of this role: you'll keep onboarding on track, coordinate across teams, and ensure every milestone is delivered to a high standard. You'll be the trusted partner who ensures customers realize continuous value from the SynaptiQ platform, combining a proactive approach to account management, sharp issue detection, and a genuine commitment to platform and service improvement.
This role is a blend of project management, relationship-building, analytical rigor, and hands-on problem-solving. You'll own customer outcomes, spot risks and opportunities before they surface, and act as the connective tissue between clients and our internal teams. A key part of this is understanding customer requirements and think critically about how best to address them within SynaptiQ, balancing customer needs with what the platform brings value.
What you'll be doing:
Account Management
  • Manage 5 to 15 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating the success and value they're getting from SynaptiQ.
  • Maintain and build long-term customer relationships, ensuring ongoing satisfaction and aligning services with each client's business goals.
  • Identify opportunities for upselling and cross-selling that deepen customer engagement and value.
  • Define and report on success metrics for each account - including customer satisfaction scores, retention rates, and revenue generated from expansion.

Issue and Opportunity Detection
  • Continuously monitor customer health metrics to identify critical patterns and trends.
  • Proactively address potential issues before they escalate, and surface opportunities for further engagement and improvement.

Client Onboarding
  • Manage 1 to 3 onboarding projects at a time, tailoring the process to each client's unique needs and guiding them toward becoming a mature, self-sufficient customer.
  • Ensure a seamless and effective integration of new clients onto the SynaptiQ platform.

Training and Enablement
  • Conduct comprehensive training sessions and webinars so clients become proficient with the SynaptiQ platform.
  • Develop user guides and training materials tailored to client needs.
  • Foster customer advocacy by creating case studies and testimonials and facilitating customer references that highlight the success and value of the platform.

Collaboration and Continuous Improvement
  • Work collaboratively within the Customer Success team and across Presales, Support, and Development.
  • Contribute to the ongoing growth and improvement of the platform and services by channeling real customer insight back into the organization.

Requirements
What we are looking for:
  • Minimum 2 years of experience in a customer-facing role, ideally in a high-growth environment.
  • A bachelor's degree in a technical field (computer science, engineering, data, or similar) or equivalent practical experience
  • Familiarity with SaaS or asset performance management platforms.
  • Proven track record of managing customer relationships and driving customer success.
  • Strong analytical skills with a focus on KPIs and customer metrics.
  • Strong project management skills
  • A commercial mindset, balanced with the ability to manage hands-on work and strategic projects.
  • A proactive, solution-oriented attitude with a strong "get things done" mentality.
  • Exceptional personal attributes Strong soft skills- including empathy, patience, excellent listening skills, and the ability to remain calm under pressure.
  • Legal authorization to work in the United States without requiring visa sponsorship.

Nice to Have:
  • Experience in the energy industry - particularly solar, wind, or storage - is highly advantageous.
  • Exposure to technical or data-oriented products and the ability to speak credibly with technical stakeholders.
  • Proficiency in CRM or customer success software such as Salesforce, HubSpot, or Gainsight.

Benefits
In addition to joining a fast-growing international company that promotes a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company with an ambitious growth plan, delivering innovative services.
In this role, you'll be the voice of the customer inside a company building the platform that keeps renewable assets performing. Your accounts will span real operating solar, wind, and storage portfolios, and your work directly shapes whether clients renew, expand, and champion us. If you thrive on owning relationships, turning data into action, and being the person clients trust to get things done, this is that seat.

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