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Customer Success Engineer Jobs in Raleigh, NC (NOW HIRING)

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

Demonstrate team selling skills while collaborating with your manager, pre-sales engineer, post-sales customer success engineer and support, and partners to maximize the value of all opportunities.

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

Demonstrate team selling skills while collaborating with your manager, pre-sales engineer, post-sales customer success engineer and support, and partners to maximize the value of all opportunities.

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Customer Success Engineer information

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$23

$46

How much do customer success engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in Raleigh, NC? The most popular types of Customer Success Engineer jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Engineer jobs in Raleigh, NC? For Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Engineer jobs? Cities near Raleigh, NC with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Hyperscale DC Customer Success Program Specialist

Sumitomo Electric U.S.A., Inc.

Raleigh, NC

$65K - $75K/yr

Full-time

Posted 25 days ago

Job description

    The salary range for this position is from $65,000 to $75,000 per year.
    (Full-Time, Exempt position)
    I. Job Summary:
    The Hyperscale Customer Success Program Specialist serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This role is responsible for understanding customer forecasts, priorities, and business objectives, while coordinating with manufacturing, supply chain, logistics, and internal stakeholders to drive positive customer outcomes.
    The specialist proactively communicates with customers regarding production plans, delivery schedules, and changing business priorities, helping customers navigate challenges and ensuring alignment with their operational goals. Through strong relationship management and cross-functional collaboration, this role identifies risks, drives issue resolution, and enhances the overall customer experience.
    II. Duties/Responsibilities:

    1.) Customer Success & Support
    - Serve as the primary point of contact for hyperscale customers, fostering trusted and long-term partnerships.
    - Understand customer business priorities, operational requirements, and future growth plans to ensure successful program execution.
    - Drive customer satisfaction by proactively managing communications related to production plans, delivery schedules, and changing priorities.
    - Handle and resolve delivery-related issues in a timely and professional manner
    - Onboard new customers, including account setup and initial support
    - Collaborate with internal teams to address customer needs and improve service quality
    - Monitor customer situations and respond proactively to potential issues
    - Ensure a high level of customer satisfaction throughout the customer lifecycle
    - Develop and maintain a strong understanding of products/services to proactively support customers and improve their experience

    2.) Customer Program Management
    - Closely monitor status of production, shipment to warehouse and shipment from warehouse.
    - Lead cross-functional planning discussions with production entities to ensure alignment with customer expectations.
    - Track key milestones, dependencies, risks, and deliverables to ensure successful program execution.
    - Communicate program status, constraints, and recommendations to both customers and internal leadership.

    3.) Operational Execution & Order Management
    - Domestica or oversee customer purchase orders and coordinate fulfillment activities across manufacturing, logistics, and warehouse operations.
    - Monitor production, inventory, and shipment status to ensure on-time delivery performance.
    - Ensure accuracy and visibility of order, inventory, and delivery information throughout the customer lifecycle.

    4.) Handle ERP (D365) system
    - Input purchase order, issue sales order for production, split or revise sales order along with delivery schedule.
    - Input and update stock, delivery information in the system.
    - Partner with stakeholders to implement process enhancements that improve both customer experience and operational efficiency.

    5.) Continuous Improvement & Customer Experience
    - Lead and contribute to initiatives focused on improving customer experience, operational performance, and service quality.
    - Collaborate with customers on process improvement projects and operational best practices.
    - Drive root cause analysis and corrective actions for recurring customer or operational issues.
    - Promote a culture of continuous improvement through data-driven decision making and cross-functional collaboration.

    6.) Interaction with internal and external employees

    7.) Develop and prepare executive/administrative reports as directed

    III. Marginal Functions
    • Support occasional matters as directed.
    IV. Required Skills/Abilities:

    Extremely well organized and must demonstrate some Project Management skills.
    Basic understanding of fiber optic cabling, connectorization, and network components.
    Strong analytical skills with the ability to interpret complex production and logistics data.
    Good communication and interpersonal skills to build and maintain relationships.
    Strong leadership skills with the ability to influence and drive change.
    Strong analytical, and project management skills.
    Proficiency in D365 systems and/or supply chain software.
    Excellent communication and interpersonal skills to build and maintain relationships.
    Knowledge and experience of quality assurance and control.
    Preferable skill: rich knowledge and experiences of VBA, Access, Java and/or other programming tools with actual experiences to implement automation of administrative transactions effectively.
    Pressure for deadlines - short time frame responses.
    Ability to process large amounts of email/chat traffic.
    Ability to efficiently communicate with others by summarizing problem, question, status and so on, instead of just forwarding e-mail or chat message without enough explanation.
    Willingness to work as a team, providing leadership to the department.
    Proven proficiency with Microsoft products especially Excel.
    Excellent written and verbal skills.

      V. Education and Experience:
      • Bachelor's degree or Minimum of 5 years relevant professional experience.
      • Proven experience within a supply chain management, project management, inventory management or production management.
      VI. Position in Organization:

      Reports to: Director, DC Connectivity Product Management
      Directly Supervises: None

      VII. Physical Requirements:
      • Work is performed in an office environment and requires the physical and motor skills typical of an officeenvironment, including, but not limited to: prolonged sitting, working on a computer, using telephones, handheld technology and other office equipment, standing, walking and stooping.
      • May be occasionally required to lift objects such as files, boxes of paper, office supplies, and computer /office equipment weighing up to 50 pounds.
      • Ability to routinely concentrate, focus and read for general understanding and analytical purposes and abilityto communicate effectively.
      VIII. Other Duties:

      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job description. Duties, responsibilities and activities may change at any time with or without notice.

      IX. Travel Required: Yes 10% No
      About Sumitomo Electric U.S.A., Inc.

      Sumitomo Electric U.S.A., Inc. (SEUSA) serves North American customers in various industries, including electric power, data communications, automotive, electronics manufacturing, medical devices, and more. An overview of our diverse portfolio of products is provided on this site for reference.

      SEUSA was established in 1971 as the first North American subsidiary of Sumitomo Electric Industries. Our early activities contributed to the development of other subsidiaries, and today we are a part of a regional network of more than 40 companies affiliated with the Sumitomo Electric Group. SEUSA's main offices are located in the Los Angeles metropolitan area and Silicon Valley. Please visit for more info: https://global-sei.com/usa/seusa/.

      SEUSA is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.
      About Sumitomo Electric Group

      Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people's daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visithttps://sumitomoelectric.com. You can watch videos from our past interns and corporate profile from ourYouTube Channel (https://www.youtube.com/user/SumitomoElectric/). Follow us on LinkedIn (https://www.linkedin.com/company/sumitomo-electric).

      Employment Type: Full-Time

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