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Customer Success Engineer Jobs in Raleigh, NC (NOW HIRING)

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

Demonstrate team selling skills while collaborating with your manager, pre-sales engineer, post-sales customer success engineer and support, and partners to maximize the value of all opportunities.

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

TIBCO

Inside Sales Representative

Raleigh, NC · On-site

Demonstrate team selling skills while collaborating with your manager, pre-sales engineer, post-sales customer success engineer and support, and partners to maximize the value of all opportunities.

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in Raleigh, NC? The most popular types of Customer Success Engineer jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Engineer jobs in Raleigh, NC? For Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Engineer jobs? Cities near Raleigh, NC with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,963 per year, or $23.5 per hour.
Tools & Automation Developer - Customer Support

Tools & Automation Developer - Customer Support

VAST Data

Raleigh, NC • On-site

Full-time

Posted 27 days ago

Job description

Description
We are seeking a proactive and detail-oriented Customer Success Tool & Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities
  • Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
  • Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
  • Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
  • Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
  • Collaboration: Work closely with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
  • Documentation: Create and maintain documentation for all automation processes and workflows.
  • Training and Support: Train and support customer success team members on new automation tools and processes.

Technical Skills:
  • Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
  • Experience with automation tools, including Ansible and Puppet.
  • Familiarity with CRM systems, specifically Salesforce.
  • Knowledge of Grafana for data visualization and SQL.
  • Analytical Skills: Strong data analysis skills and experience with data visualization tools.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues.
  • Team Player: Ability to work effectively in a collaborative team environment.

Qualifications
  • Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.

Requirements
This position requires U.S. citizenship.

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