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Customer Success Engineer Jobs in Raleigh, NC (NOW HIRING)

NetApp, Inc.

Keystone Success Manager

Morrisville, NC · On-site

Your role also includes acting as a vital feedback channel by documenting customer insights for the product and engineering teams to drive future enhancements or fixes, and you will maintain accurate ...

NetApp

Keystone Success Manager

Morrisville, NC

Your role also includes acting as a vital feedback channel by documenting customer insights for the product and engineering teams to drive future enhancements or fixes, and you will maintain accurate ...

Honeywell

Director, NPI Success - Gas R&D

Raleigh, NC · On-site

Responsibilities Key Responsibilities Product Launch & Technical Customer Success * Drive the Engineering handover and validation efforts of product manufacturing with internal and 3rd party ...

Versana

Client Success Operations Lead

Raleigh, NC

... engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about developing and implementing the ideal customer journey for a new product ...

Versana

Client Success Operations Lead

Raleigh, NC

Collaborate with product, engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans. Passionate about developing and implementing the ideal customer ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

... engineering, marketing, sales and customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about developing and implementing the ideal customer journey for a new product ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

Key Responsibilities: • Actively drive client participation and engagement to support a new Versana product launch. • Collaborate with product, engineering, marketing, sales and customer success ...

Vadum, Inc.

AI Solutions Engineer

Raleigh, NC · On-site

$121K - $173K/yr

This role sits at the intersection of engineering, product, and customer success, ideal for someone who can solve complex technical problems while working directly with customers to deliver high ...

Vadum Inc

AI Solutions Engineer

Raleigh, NC · On-site

This role sits at the intersection of engineering, product, and customer success, ideal for someone who can solve complex technical problems while working directly with customers to deliver high ...

Vadum Inc

AI Solutions Engineer

Raleigh, NC · On-site

This role sits at the intersection of engineering, product, and customer success, ideal for someone who can solve complex technical problems while working directly with customers to deliver high ...

ReFibuy, Inc.

Solutions Engineer

Raleigh, NC · On-site

About the Role We're hiring a Solutions Engineer to sit right at the intersection of sales, customer success, and product. You'll be the technical face of ReFiBuy in front of prospects, the trusted ...

Senzit

Firmware Engineer

Raleigh, NC · On-site

As a Firmware Engineer, you will be part of a high-performance Software team that has a culture of open communication, innovation, teamwork and customer success. Roles and responsibilities may ...

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Customer Success Engineer information

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How much do customer success engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in Raleigh, NC? The most popular types of Customer Success Engineer jobs in Raleigh, NC are:
What are popular job titles related to Customer Success Engineer jobs in Raleigh, NC? For Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Engineer jobs? Cities near Raleigh, NC with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Inside Sales Representative

Cloud Software Group

Raleigh, NC • On-site

Other

Medical, Life, Retirement

Posted 18 hours ago

Job description

Do you thrive in a startup vibe? Were you built for a small, nimble and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS businessan area where we see growth potential. This business unit is unique, and we certainly arent afraid to stand out from the crowd and tackle the bigger competitors.

As an Account Manager you will be part of the Sales team responsible for selling ShareFile SaaS solutions to new and existing SMB customers in your assigned territory.

Lets get to the details:
Sales Acumen:
Develop and expand current customer accounts and acquire net new business accounts in your territory to achieve your monthly, quarterly, and annual sales targets.

Apply your understanding of ShareFile products, sales methodology, systems processes, prospecting techniques, vertical and industry knowledge while communicating with, demoing products, and selling new business to your customer base.

  • Learn and implement prospecting techniques to achieve pipeline targets in your territory.
  • Manage both inbound and outbound pipeline effectively to achieve new business sales targets.
  • For your existing customer base, call on and develop relationships with an emphasis on new product sales to our customer base. Account expansion and retention activities include cross selling into new areas, solution selling, upselling, negotiation and closing.
  • Demonstrate team selling skills while collaborating with your manager, pre-sales engineer, post-sales customer success engineer and support, and partners to maximize the value of all opportunities.
  • Input accurate and timely forecasts. Demonstrate mastery of opportunity management in your pipeline.
  • Lead customer-facing demonstrations of our Premium ShareFile product suite solutions.
  • Identify, develop, and sell opportunities across all products within our ShareFile product line group.

Your Superhero Uniform Includes:

  • Bachelor's degree or equivalent experience required
  • 1-2 years of Software Sales experience. (SaaS preferred.)
  • 1+ year of successful B2B inside sales experience at a software company or similar environment (preferred).
  • 1+ year of direct sales and new business sales experience (preferred).
  • Experience identifying and working with C-Level executives (preferred).
  • Experience in a high tech, direct and indirect sales and procurement environment with a demonstrated track record of success in driving customer adoption of technology (preferred).

Your Superhero Strengths Include:

  • Demonstrates G.R.I.T. (Gutsy, Remarkable, Integrity, Transparency).
  • Thriving in a consultative, customer-centric, solution sales, inside role.
  • Effective communicator with customers, peers, and leadership.
  • Ability to identify new and existing opportunities through basic consultative selling methodology.
  • Proven self-starter with motivated attitude to manage multiple tasks, projects, and responsibilities.
  • Strong organizational and time management skills.
  • Developing knowledge of ShareFile products and solutions.
  • History of successful sales target attainment.
  • Knowledge of a CRM and opportunity management systems.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
General state ranges $64k-$85k (min-max)

Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.

Apply