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Customer Success Engineer Jobs in California (NOW HIRING)

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in California

Customer Success Engineer information

See California salary details

$11

$23

$46

How much do customer success engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer success engineer in California is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in California?

The most popular types of Customer Success Engineer jobs in California are:

What are popular job titles related to Customer Success Engineer jobs in California?

For Customer Success Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in California look for?

The top searched job categories for Customer Success Engineer jobs in California are:

What cities in California are hiring for Customer Success Engineer jobs?

Cities in California with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in California as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,709 per year, or $23.9 per hour.

Customer Success Engineer

San Francisco, CA • On-site

Sprig
See more jobs at Sprigexternal

$135K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

About Sprig
Sprig is the customer survey platform, rebuilt around AI agents.
For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.
We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.
Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.
Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.
The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About the Role
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You'll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.
This is a hybrid role based in our San Francisco office 4x per week.
Your Impact
  • Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
  • Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
  • Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
  • Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
  • Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
  • Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities

Your Strengths
  • 2-5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
  • Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
  • Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
  • Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
  • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
  • Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
  • Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
  • Experience supporting SaaS products or enterprise software platforms is preferred
  • Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks
  • Competitive Salary
  • Competitive Employee Equity
  • 401K Program
  • Medical, Dental, and Vision Benefits
  • FSA/HSA Benefit
  • $175/month Commuter Benefit
  • Additional Wellbeing Benefits
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Professional Development Stipend
  • Lunch and dinner provided daily
  • Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig's future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***

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