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Customer Success Engineer Jobs in California (NOW HIRING)

WalkMe

Customer Success Engineer

San Francisco, CA

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

San Francisco, CA

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

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Customer Success Engineer information

See California salary details

$11

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$46

How much do customer success engineer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer success engineer in California is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What engineers make $200,000 a year?

Senior software engineers, especially those with specialized skills in areas like machine learning, cloud computing, or cybersecurity, can earn $200,000 or more annually. High-level roles often require extensive experience, advanced certifications, and proficiency with tools such as AWS, Azure, or programming languages like Python and Java.

What are Customer Success Engineers?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a Customer Success Engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, specialized skills, and often working in leadership or highly technical roles within competitive organizations.

What are the key skills and qualifications needed to thrive as a Customer Success Engineer, and why are they important?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What is a customer success engineer?

A customer success engineer is a technical professional who works with clients to ensure they effectively use a company's products or services. They provide technical support, troubleshoot issues, and help optimize the customer experience, often using tools like CRM and support platforms. Strong communication skills and technical knowledge are essential for this role.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000, often with bonuses or commissions included.
What are the most commonly searched types of Customer Success Engineer jobs in California? The most popular types of Customer Success Engineer jobs in California are:
What are popular job titles related to Customer Success Engineer jobs in California? For Customer Success Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Success Engineer jobs in California look for? The top searched job categories for Customer Success Engineer jobs in California are:
What cities in California are hiring for Customer Success Engineer jobs? Cities in California with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $49,709 per year, or $23.9 per hour.

Customer Success Engineer

WalkMe

San Francisco, CA

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we're not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we're transforming how enterprises interact with their technology.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
 
The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
What You'll Own
  • Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
  • Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
  • Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
  • Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
  • Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
  • Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
  • Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
  • Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
  • Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
  • Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
What You Need To Succeed
  • 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
  • Proven experience with consulting, solution implementation, and customer enablement.
  • Basic understanding of CSS, HTML, JavaScript, and APIs.
  • Strong understanding of SaaS platforms, integrations, and data workflows.
  • Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
  • Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
  • Excellent communication and relationship-building skills with both business and product stakeholders.
  • Strong project management and organizational skills.
  • Passion for helping customers succeed and driving measurable business outcomes.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
$115,000 - $135,000 a year
Our job titles may span more than one career level. The total OTE for this role is between $115,000 and $135,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
 
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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