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Customer Success Engineer Jobs in California (NOW HIRING)

Firecrawl

Success Engineer

San Francisco, CA · On-site

$180K - $240K/yr

Success Engineer You'll be the technical partner customers count on for the long haul. Once an ... This is a customer-facing engineering role measured in adoption, retention, and expansion, not ...

productboard, Inc

AI Success Engineer

San Francisco, CA · On-site

$92.50 - $122.60/hr

As an AI Success Engineer, you'll help customers adopt AI‑first product management by guiding them through Spark -- showing them how AI can transform the way they discover, prioritize, build, and ...

Emote

Customer success

Oakland, CA · On-site

Our collaborative users and extensive engineering resources make this an amazing opportunity to make a substantial impact. Customer success strategy - Create support material for frequently asked ...

SPAN Inc

Customer Success

San Francisco, CA · On-site

About Span Span exists to help engineering organizations turn AI adoption into real effectiveness ... We're on the lookout for a Customer Success Manager to help us shape our journey at Span. If you're ...

Span

Head of Customer Engineering

$180K - $250K/yr

Work closely with Sales and Customer Success on technical discovery, expansion opportunities, adoption challenges, and strategic accounts. * Build the Customer Engineering function. Define the ...

Krea.ai, Inc

Customer Success

San Francisco, CA · On-site

We care about creativity: our team includes musicians, designers, visual artists, and engineers. This role We're looking for a Founding Customer Success Manager to help our customers get real value ...

3ds

User Success Engineer

Paso Robles, CA · On-site

$70K - $85K/yr

Role Description & Responsibilities Dassault Systèmes is seeking a User Success Engineer to ... Understand customer requests and provide accurate, timely solutions in accordance with established ...

OpenAI

AI Success Engineer - EDU

San Francisco, CA · On-site

$180 - $240/hr

OpenAI's AI Success Engineer team partners with the world's most ambitious organizations to ... We guide customers from first deployment through scaled enterprise adoption. Our work spans ...

Slope

AI Success Engineer - EDU

San Francisco, CA · On-site

$150 - $210/hr

We guide customers from first deployment through scaled enterprise adoption. Our work spans ... About the Role The Success Engineer role is the primary post-sales point of contact for a portfolio ...

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Customer Success Engineer information

See California salary details

$11

$23

$46

How much do customer success engineer jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer success engineer in California is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.90 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in California?

The most popular types of Customer Success Engineer jobs in California are:

What are popular job titles related to Customer Success Engineer jobs in California?

For Customer Success Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in California look for?

The top searched job categories for Customer Success Engineer jobs in California are:

What cities in California are hiring for Customer Success Engineer jobs?

Cities in California with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in California as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,709 per year, or $23.9 per hour.

Backend Customer Success Engineer (Kotlin Ecosystem)

JetBrains

Foster City, CA • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We're now looking for a Customer Success Engineer (CSE) to help engineering teams successfully adopt Kotlin on the backend in real-world production environments.

Currently, this role is focused on adoption - helping Java teams introduce Kotlin into existing applications. You'll work directly with organizations to guide migration, integration, troubleshooting, and scaling, ensuring they move from initial experiments to successful production use.

In addition, you'll proactively communicate with prospective users to help them understand the Kotlin adoption process, as well as design and implement the migration path. 

Responsibilities
  • Track and maintain visibility into organizations and their stage of Kotlin adoption (e.g., not started, evaluating, experimenting, production)
  • Proactively engage with organizations across different phases of their Kotlin adoption journey
  • Develop and recommend high-level adoption strategies tailored to each organization's context
  • Identify and document blockers that hinder progress and propose ways to address them
  • Establish and manage feedback loops with development teams to ensure continuous alignment and improvement
We will be happy to have you on our team if you have:

Technical expertise

  • Extensive hands-on experience with Kotlin, Java, and the JVM ecosystem
  • Proven experience migrating Java backend codebases to Kotlin
  • Experience with the Spring (Boot) ecosystem or similar frameworks (e.g., Quarkus, Micronaut, Ktor)
  • Solid understanding of build tools and project structuring, including Maven and Gradle

Communication and customer engagement

  • Experience in customer-facing technical roles such as Solutions Engineering, Developer Advocacy, or Technical Consulting
  • Strong English communication skills, both written and spoken
  • Ability to lead workshops, demos, talks, meetups, and other public-facing activities
  • Comfort with outbound engagement, including identifying target companies, articulating value propositions, and building relationships with engineering teams
  • Ability to effectively communicate with engineers, tech leads, and business stakeholders

System design and architecture

  • Ability to design and guide Kotlin adoption strategies for backend applications
  • Experience designing backend systems using common architectural patterns (e.g., monolith, modulith, microservices)


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