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Hourly Customer Success Engineer Jobs in California

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

WalkMe

Customer Success Engineer

San Francisco, CA · On-site

$115K - $135K/yr

Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. * Lead onboarding, configuration, and integration enablement for new ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with ...

Hedra

Customer Success Engineer

San Francisco, CA · On-site

The Role As a Customer Success Engineer at Hedra, you'll own the technical relationship with our customers after they sign - getting developers and enterprise teams from first integration to ...

Flux

Customer Success Engineer

San Francisco, CA · On-site

The Role This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company. You'll partner closely with product, design, engineering ...

Pave

Customer Success Engineer

San Francisco, CA

$113K - $142K/yr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Pave

Customer Success Engineer

San Francisco, CA · On-site

$190/hr

Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

Freshworks

Lead Customer Success Engineer

San Mateo, CA · On-site

The Customer Success Engineer (CSE) serves as a strategic advisor and product subject matter expert (SME), helping customers maximize business outcomes from their Freshworks investment. Operating at ...

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Hourly Customer Success Engineer information

What is the difference between Hourly Customer Success Engineer vs Customer Support Specialist?

AspectHourly Customer Success EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant experienceBasic customer service training, high school diploma or equivalent
Work EnvironmentTechnical teams, client sites, remoteCall centers, help desks, remote or on-site
Employer & IndustryTech companies, SaaS providersVarious industries including tech, retail, telecom

The Hourly Customer Success Engineer typically requires technical certifications and works closely with clients to ensure product adoption and technical success. In contrast, a Customer Support Specialist handles general customer inquiries and troubleshooting. Both roles are essential for customer satisfaction but differ mainly in technical complexity and scope.

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Customer Success Engineer

WalkMe

San Francisco, CA • On-site

Full-time

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Industry leader? Well, how about an industry creator?!
 
WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestle, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.
 
So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
 
The CSE will combine advising, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as both a trusted advisor and a hands-on resource for strategic initiatives.
What You'll Own
  • Deliver consulting, implementation, and enablement services-guiding customers through best practices, solution design, rollout, and adoption.
  • Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes.
  • Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices.
  • Understand each customer's business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
  • Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes.
  • Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
  • Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption.
  • Monitor customer health, usage, and workflows to proactively drive adoption and value realization.
  • Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
  • Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity.
What You Need To Succeed
  • 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, etc.).
  • Proven experience with consulting, solution implementation, and customer enablement.
  • Basic understanding of CSS, HTML, JavaScript, and APIs.
  • Strong understanding of SaaS platforms, integrations, and data workflows.
  • Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
  • Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
  • Excellent communication and relationship-building skills with both business and product stakeholders.
  • Strong project management and organizational skills.
  • Passion for helping customers succeed and driving measurable business outcomes.
What Sets Us Apart
  • At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
  • We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
  • We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
  • Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
$115,000 - $135,000 a year
Our job titles may span more than one career level. The total OTE for this role is between $115,000 and $135,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
 
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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