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Customer Success Engineer Jobs in Waterloo, ON (NOW HIRING)

Dialpad

Manager, Customer Success

Kitchener, ON

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success ... Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success ... Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Coordinate cross-functionally with Sales, Product & Engineering, Support & Professional Services ... Knowledge of CRM, project, or customer success/data management tools Nice to Have * Experience ...

Generac

Controls Engineer II

Cambridge, ON

The Controls Engineer serves as a valuable member of the Generac Microgrid Controls Team. This role ... Attention to detail, passion for excellence, and commitment to customer success * Self-motivated ...

Avidbots

Manager, Applications Engineering

Kitchener, ON · On-site +1

Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner * Work closely with engineering to ...

Acceldata

Field Engineering Co-Op

Kitchener, ON · On-site

CA$20 - CA$30/hr

Build context across Sales, Product, and Customer Success, understanding how real-world engineering ... meets customer expectations. * See what it means to turn technical solutions into customer value at ...

Applied Brain Research

ASIC Architect

Waterloo, ON · On-site

ABR Overview Applied Brain Research has been a prominent developer of advanced AI solutions for ... Customer Success : Our customers' success is our success. We are committed to develop leadership ...

Varicent

Senior Product Manager - AI

Waterloo, ON

You will partner closely with Product, Product Operations, Engineering, Design, Product Marketing, Go-to-Market, Customer Success, Sales, Support, and customers to validate adoption patterns ...

AtHoc

Senior Sales Manager, Radar

Waterloo, ON · On-site

CA$126K - CA$176K/yr

Partner closely with Customer Success, Product Management, Marketing, and Operations teams to ... Bachelor's degree in Business, Engineering, Supply Chain, Technology, or a related field, or an ...

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Showing results 1-20

All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Waterloo, ON

Customer Success Engineer information

See Waterloo, ON salary details

$29.4K

$87.1K

$126.8K

How much do customer success engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success engineer in Waterloo, ON is $87,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,994.00 and $108,153.00 per year, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What job categories do people searching Customer Success Engineer jobs in Waterloo, ON look for? The top searched job categories for Customer Success Engineer jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Customer Success Engineer jobs? Cities near Waterloo, ON with the most Customer Success Engineer job openings:
Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Waterloo, ON as of August 2026, with employment types broken down into 63% Full Time, 35% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,057 per year, or $41.9 per hour.

Manager, Customer Success

Dialpad

Kitchener, ON

Full-time

Re-posted 11 days ago

Job description

Your role 

As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform. You will be responsible for managing customer relationships, driving product adoption, and cultivating long-term partnerships that lead to customer retention and growth. You will be the voice of the customer internally and will work closely with cross-functional teams to ensure our solutions continue to meet and exceed customer expectations.

You will help develop strategies to engage with at-risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff.  

This position reports to our SVP, Customer Success and is hybrid based in our Kitchener, Ontario Office.

What you'll do 

  • Lead and Develop the Team: Build, manage, and mentor a high-performing team of Customer Success Managers (CSMs) who support Dialpad's Key customers. Provide ongoing coaching, feedback, and development to help your team deliver exceptional customer outcomes.
  • Customer Advocacy: Serve as the leader responsible for customer satisfaction and retention within the Key segment. 
  • Driving Adoption and Engagement: Collaborate with customers to accelerate product adoption, minimize churn, and help them fully realize the value of the Dialpad platform. Proactively identify opportunities to expand use cases and increase platform utilization.
  • Customer Health & Escalations: Monitor customer account health, identifying risks and opportunities. Lead the resolution of any escalated issues to ensure timely and satisfactory resolution.
  • Collaborative Leadership: Collaborate with Sales, Marketing, Product, and Engineering teams to create customer-centric strategies, improve product offerings, and deliver the best possible experience for our customers.
  • Metrics & Reporting: Track key performance indicators (KPIs) for customer success. Report on customer health, renewals, expansion, and overall success metrics to senior leadership.
  • Thought Leadership: Stay informed on industry trends and customer needs, and provide insights and feedback to help shape the future of Dialpad's products and services.

Skills you'll bring

  • 2-3+ years of management experience, leading a Customer Success or Account Management team.
  • SaaS experience is required; telecommunications experience is preferred.
  • Experience working for SaaS Bachelor's degree in a technology-related field and prior experience with SaaS/high-growth companies is ideal for this role.
  • Customer-focused and demonstrable passion for customer success.
  • Excellent written, verbal, and listening communication skills with a professional (even dynamic) presence, presentation, and public speaking skills.
  • Proven cross-functional leader with a proven track record of collaboration, prioritization, and workload management.
  • Quick learner, always looking to embrace and master new technologies.
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required.
  • Capable project/program management skills with the ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes.
  • Proven operational acumen with the ability to define success targets and ensure attainment of those targets.
  • Familiarity with next-generation enterprise software customer success principles, including customer health scores & management, adoption engineering, customer success plans, and account planning.
  • Excellent skills and ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word, and Excel.

Who you are 

  • Positive team player who embraces a team-first attitude and contributes to overall team success.
  • You enjoy tackling complex customer challenges and finding creative solutions.
  • Able to adapt quickly to an ever-changing environment.
  • Goal-driven and able to motivate a team to meet and exceed performance goals.
  • Process-oriented - able to develop functional processes and adapt them quickly to meet changing demands.
  • Able to establish rapport and gain situational awareness quickly in single-touch interactions with customers.

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