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Customer Success Engineer Jobs in Toronto, ON (NOW HIRING)

Achievers

Director, Customer Success

Toronto, ON · On-site

The Director, Customer Success is a senior leadership role responsible for driving retention ... Collaborate with Product and Engineering to influence roadmap decisions through customer insight ...

Clio

Customer Success Manager

Toronto, ON

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... Partner with Sales leaders (Account Executives, Sales Engineering) to assist in closing new ...

B3 Systems, Inc

Customer Success Manager

Toronto, ON · On-site

As a Customer Success Manager with B3, you'll own our clients for the long-term, ensuring they ... Advanced Engineering degree would be preferred. Knowledge In The Following Technical Areas Are a ...

Calabrio

Customer Success Manager

Toronto, ON · Remote

Bachelor's degree in business, engineering, computer science or IT or equivalent experience * Minimum of 5 years of experience in a customer-facing role focused on Customer Success * Superior ...

Calabrio

Customer Success Manager

Toronto, ON · On-site

Bachelor's degree in business, engineering, computer science or IT or equivalent experience * Minimum of 5 years of experience in a customer-facing role focused on Customer Success * Superior ...

Ripple

Senior Customer Success Manager

Toronto, ON · On-site

As a Ripple Treasury Customer Success Manager, you are a critical part of our customers' adoption ... Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from ...

OneTrust

Senior Customer Success Manager

Toronto, ON

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience ... Engineering, and Consulting teams to provide the highest level of support, and working to ensure ...

OneTrust

Senior Customer Success Manager

Toronto, ON

... Engineering, and Consulting teams to provide the highest level of support, and working to ensure ... Effective customer-facing communication skills. Proven success in and genuine enthusiasm for ...

Clio

Senior Customer Success Manager

Toronto, ON · Hybrid

Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience ... Coordinate engagement between critical accounts, Product Management, Sales Engineering, and other ...

Karbon

Senior Customer Success Manager

Toronto, ON · On-site +1

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your ... Translate customer insights into structured, data-backed feedback for Product and Engineering ...

Geotab

Pilot Success Manager

Oakville, ON

Collaborate closely with the Sales team, Solutions Engineering, and key customer stakeholders to define clear pilot objectives, success criteria, and key performance indicators (KPIs) that align with ...

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Showing results 1-20

All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Toronto, ON

Customer Success Engineer information

See Toronto, ON salary details

$30.1K

$89.1K

$129.8K

How much do customer success engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success engineer in Toronto, ON is $89,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,621.00 and $110,703.00 per year, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Toronto, ON?

The most popular types of Customer Success Engineer jobs in Toronto, ON are:

What are popular job titles related to Customer Success Engineer jobs in Toronto, ON?

For Customer Success Engineer jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Toronto, ON look for?

The top searched job categories for Customer Success Engineer jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Customer Success Engineer jobs?

Cities near Toronto, ON with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Toronto, ON as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $89,109 per year, or $42.8 per hour.

Director, Customer Success

Achievers

Toronto, ON • On-site

Full-time

Medical, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

 
The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and longterm customer value across a strategic Enterprise portfolio of B2B SaaS customers. This role owns excellence in execution-translating strategy into outcomes through disciplined operating rhythms, strong project management, and accountability to measurable results.
 
Your portfolio responsibility will consist of 60-80 North America-based Enterprise customers totaling $40M-60M ARR.  You will lead and develop a team of 8-10 Enterprise-level Customer Success Managers (CSMs) and Customer Strategy Leads (CSLs) focused on identifying and mitigating churn risk, driving new and existing revenue, accelerating customer timetovalue, and ensuring high product utilization and adoption. This role partners closely with Sales, Product, Marketing, Support, and Professional Services to innovate and deliver exceptional customer outcomes at scale.
 
The ideal candidate is a handson leader who thrives in complex, fastmoving environments, rigorously manages performance against KPIs, and inspires teams to deliver consistent, repeatable results.
Why you'll love this role:
  • Lead and scale a high-performing Customer Success team, coaching leaders and driving a culture of customer excellence.
  • Make a direct business impact by owning customer retention, growth, and long-term success.
  • Partner with executive stakeholders to help customers achieve meaningful business outcomes.
  • Shape strategy and influence change across Product, Sales, and Operations.
  • Build and optimise scalable programs that enhance customer experience and support company growth
 
How you'll shape Customer Operations at Achievers:
Customer Outcomes, Retention & Growth
  • Own customer success outcomes across a defined book of business, with accountability for:
    • Net Revenue Retention (NRR)
    • Gross Retention / Churn
    • ARR growth through expansion, crosssell revenue and recognition point volume and redemption margin
    • Product adoption, utilization, and value realization
  • Proactively identify and mitigate customer churnrisk using datadriven signals and qualitative insight
  • Ensure customers realize clear, documented business value tied to their original use cases and evolving goals
  • Engage with customer leadership to deepen and broaden our connection with key stakeholders
  • Lead strategies that drive revenue growth through demonstrated ROI, strong executive alignment, and outcomebased success planning
  • Ability to multi-thread and network at the VP and C-Suite level of our customers' organizations
 
Team Leadership & Performance Management
  • Lead, coach, and develop a highperforming team of Customer Success Managers and Customer Strategy Leads
  • Set clear expectations, operating cadences, and performance standards aligned to company priorities
  • Drive high accountability for execution, results, and forecast accuracy
  • Manage customer escalations to successful resolution and correct root cause to mitigate reoccurrence
  • Partner with Enablement and Revenue Operations to build and maintain scalable and durable programs to elevate team capability
  • Foster a culture of ownership, urgency, and continuous improvement
 
Execution Excellence & Program Management
  • Translate customer success strategy into operational execution across people, process, and tools
  • Lead complex, crossfunctional initiatives (e.g. risk mitigation, renewal transformation, adoption programs)
  • Improve customer timetovalue and sustained value through program road mapping, success planning, and lifecycle engagement
  • Ensure consistent use of customer success methodologies, playbooks, and best practices
  • Manage capacity planning, segmentation strategy, and coverage models to scale the function effectively
 
CrossFunctional Leadership & Influence
  • Partner with Enablement, Revenue teams, and Account Management on renewals, expansions, and account planning
  • Collaborate with Product and Engineering to influence roadmap decisions through customer insight and trends
  • Work closely with Support and Professional Services to deliver a seamless customer experience
  • Act as a strong internal advocate for the customer while balancing business outcomes
 
Metrics, Insights & Reporting
  • Define, track, and continuously improve key Customer Success KPIs and health scores
  • Analyze data to identify trends, risks, and opportunities across segments and cohorts
  • Deliver clear, actionable insights to executive leadership on customer health, retention risk, and growth potential
  • Ensure rigor and accuracy in forecasting renewals and expansion revenue
Experience we feel will set you up for success:
  • 8+ years of experience in Customer Success, Account Management, or related revenueretention roles within B2B SaaS
  • 5+ years of people leadership experience managing managers and seniorlevel ICs
  • Proven track record of owning and improving retention, expansion, and customer health metrics
  • Strong operational and project management capabilities with the ability to execute at scale
  • Experience working crossfunctionally with Sales, Product, and Engineering teams
  • Deep understanding of SaaS business models, renewals, and recurring revenue dynamics
  • Exceptional communication skills with the ability to engage senior customer leaders and internal stakeholders
Why Achievers is a Great Place to Work
 
At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We're a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we're inspiring recognition everywhere.
 
Our Approach to Total Rewards
 
We're committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.
 
Our customer success roles follow a defined commission structure that rewards your performance. For this role, the compensation plan follows a 70/30 split for base and commission earnings. $160,000 - $189,000 reflects the base salary range, depending on experience, skills and market data.
 
Benefits and Perks for permanent full-time employees: 
  Rewards for your impact through our Recognition and Rewards program 
  Health Benefits and Life Insurance Coverage beginning on your first day 
  Parental Leave Top-up 
  Employer matched RRSP contributions 
  Flexible Vacation to recharge, so you can bring your best
  Employee and Family Assistance Program offering mental health, legal, and financial counselling
  Supported professional development and career growth (Linkedin Learning, mentorship)
  Employee-Led Employee Resource Groups that celebrate our diversity 
  Regular events designed to build connection, belonging, and well-being  
 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office 
 
Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.
 
Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs
We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.
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