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Customer Success Engineer Jobs in Illinois (NOW HIRING)

Cyera

Customer Success Engineer - North Central

Chicago, IL · On-site +1

$140K - $160K/yr

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth ...

Oden Technologies Ltd

Solutions Engineer

Chicago, IL · On-site

You'll work closely with Solutions Managers, Customer Success Engineers, and other Solutions Engineers depending on the size and complexity of the account. On smaller accounts, you'll be the main ...

Renterra

Customer Success Manager

Chicago, IL · On-site

Partner closely with product and engineering teams to represent the voice of the customer Qualifications * 3+ years of experience in Customer Success, Implementation, Onboarding, or Account ...

Koch Industries

Director, Customer Success

Lisle, IL · On-site

$160K - $200K/yr

You will lead a team of Customer Success Managers and work closely with Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management. Through ...

MARKT-PILOT GmbH

Customer Success Manager

Chicago, IL · On-site

As part of a fast-growing, data-driven SaaS environment, you will collaborate closely with Sales, Product, and Engineering while contributing to the continuous improvement of our Customer Success ...

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

Partner closely with product and engineering teams to represent the voice of the customer Qualifications * 3+ years of experience in Customer Success, Implementation, Onboarding, or Account ...

Resideo

Customer Success Manger

Aurora, IL · On-site

The Customer Success Manager (CSM) serves as a strategic partner to central station customers ... Partner with Product and Engineering to influence roadmap priorities Onboarding & Operational ...

Koch Industries

Customer Success Manager

Lisle, IL · On-site

$120K - $150K/yr

The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and ...

New

Clockwork

Customer Success Manager

Chicago, IL · On-site

$60K - $80K/yr

Customer Success Manager Millions of companies fail each year because of poor financial management ... Experience logging bugs and discussing technical issues with engineers. * Experience working cross ...

ZS

Customer Success Lead

Chicago, IL · On-site

$145K - $157K/yr

Customer Success Lead on the Zaidyn Commercialization team will... We are looking for a Customer ... GTM, Support, Engineering) * Curious and innovation-minded - comfortable identifying and ...

Nuna Inc.

Customer Success Director

Chicago, IL · On-site

$138K - $172K/yr

You will work cross-functionally with Customer Success, Product, Engineering, and Data teams to continuously improve performance, remove friction, and expand Nuna's impact across clinics, populations ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

What You Bring * 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing ...

SPARETECH

Customer Success Manager

Chicago, IL · On-site

What You Bring * 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing ...

Box

Customer Success Manager

Chicago, IL · On-site

Partner cross-functionally with Sales, Product, Engineering and Professional Services to: * Expand ... in Customer Success, Account Management, Solutions Consulting, or a related customer-facing ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. * Develop and maintain customer success playbooks, processes ...

KatRisk

Head of Customer Success

Chicago, IL · On-site

Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap. * Develop and maintain customer success playbooks, processes ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Illinois

Customer Success Engineer information

See Illinois salary details

$11

$23

$45

How much do customer success engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success engineer in Illinois is $23.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $24.47 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What are the most commonly searched types of Customer Success Engineer jobs in Illinois?

The most popular types of Customer Success Engineer jobs in Illinois are:

What are popular job titles related to Customer Success Engineer jobs in Illinois?

For Customer Success Engineer jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Success Engineer jobs in Illinois look for?

The top searched job categories for Customer Success Engineer jobs in Illinois are:

What cities in Illinois are hiring for Customer Success Engineer jobs?

Cities in Illinois with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $48,809 per year, or $23.5 per hour.

Customer Success Engineer US

Chicago, IL • On-site

Aikido Security
See more jobs at Aikido Securityexternal

Full-time

Re-posted 7 days ago

Job description

We're making security suck less for developers.
Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our Customer Success Engineer, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. Sitting at the intersection of product, engineering, and customers, you'll be hands-on and digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security.
Responsibilities
  • Work closely with customers post-sale to get them up and running quickly
  • Help teams understand and navigate Aikido across code → cloud → runtime
  • Debug issues, investigate workflows, and unblock customers when things don't work as expected
  • Proactively identify risks and help customers get back on track
  • Act as a trusted technical advisor to developers, security teams, and technical stakeholders
  • Share product feedback and customer insights directly with our product and engineering teams

  • 3-7+ years in Customer Success, Technical Account Management, or similar roles
  • Strong technical curiosity, you're comfortable digging into workflows and figuring things out
  • Experience working with developers, security teams, or technical products
  • Clear communicator who can explain technical concepts simply
  • Proactive, ownership-driven, and comfortable operating in a fast-moving environment

What you can expect
  • Short decision lines. Big ownership. Shape the projects that matter and ship fast.
  • Grow as fast as we do. Take on more, own more, and carve out your own path.
  • Top-tier tech pay and equity.
  • High trust, strong values, zero corporate BS.
  • Flexibility in working hours.
  • A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.

Apply