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Customer Success Engineer Jobs in Washington, IL

ITC, Inc.

Quality Engineer

Peoria, IL · On-site

$70K - $91K/yr

Support engineering and customer changes impacting product design documentation.Appearance Approval ... PPAP approval success rate. Candidates must be authorized to work in the United States. This ...

New

Farnsworth Group

Structural Engineer

Normal, IL · On-site

$83K - $109K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Farnsworth Group

Structural Engineer

Peoria, IL

$83K - $109K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Farnsworth Group

Structural Engineer

Normal, IL · On-site

$80K - $100K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Farnsworth Group

Structural Engineer

Normal, IL · On-site

$80K - $100K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Farnsworth Group

Structural Engineer

Normal, IL · On-site

$83K - $109K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Farnsworth Group

Structural Engineer

Peoria, IL · On-site

$83K - $109K/yr

In this role, you will provide customer-oriented design and construction services to clients ... Our success is built on our people - their passion, creativity, and commitment to excellence. Here ...

Altorfer CAT

Mechanical Engineer

Bartonville, IL · On-site

$75K - $130K/yr

Provide application support to customers and engineers when needed. * Provide support to the ... our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for ...

Altorfer CAT

Mechanical Engineer

Bartonville, IL

$130K/yr

Provide application support to customers and engineers when needed. * Provide support to the ... our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for ...

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All JobsCustomer Success Engineer JobsCustomer Success Engineer Jobs in Washington, IL

Customer Success Engineer information

See Washington, IL salary details

$10

$22

$44

How much do customer success engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer success engineer in Washington, IL is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.80 per hour, depending on experience, location, and employer.

What is a customer success engineer?

Customer Success Engineers (CSEs) are professionals who help clients maximize the value of a company's technical products or services. They combine technical expertise with strong communication skills to assist customers in onboarding, troubleshooting, and achieving their business goals using the product. CSEs often act as a bridge between customers and internal teams, ensuring customer needs are understood and addressed. Their role may also involve training, support, and proactive outreach to promote customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success engineer?

To thrive as a Customer Success Engineer, you need a solid understanding of technical troubleshooting, product expertise, and a background in computer science or related fields. Familiarity with CRM software, ticketing systems, and APIs, as well as certifications in relevant technologies, are typically required. Excellent communication, problem-solving, and relationship-building skills help you support customers effectively and advocate for their needs. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the seamless adoption of technical solutions.

How does a customer success engineer typically collaborate with other teams within a company?

Customer Success Engineers frequently work cross-functionally, partnering closely with sales, product management, and support teams to ensure a seamless customer experience. They often act as a technical bridge, relaying customer feedback and technical requirements to product teams, and assisting sales with product demonstrations or proof-of-concept integrations. This collaborative environment encourages ongoing communication and problem-solving, making it essential for Customer Success Engineers to be proactive team players who can translate complex technical information for different audiences.

What is the difference between Customer Success Engineer vs Technical Support Engineer?

AspectCustomer Success EngineerTechnical Support Engineer
CredentialsTypically requires a degree in computer science, engineering, or related field; certifications like CS or cloud certifications are commonOften requires similar technical degrees or certifications; focus on troubleshooting skills
Work EnvironmentProactively engages with clients to ensure product adoption and success, often in SaaS companiesResponds to client issues, troubleshooting technical problems, usually in a support or helpdesk setting
Employer & IndustryUsed in SaaS, cloud services, and software companies focusing on customer retentionCommon in IT, software, and hardware companies providing technical assistance

While both roles require technical knowledge and customer interaction, Customer Success Engineers focus on proactive client engagement and product adoption, whereas Technical Support Engineers primarily handle reactive troubleshooting and issue resolution.

What cities near Washington, IL are hiring for Customer Success Engineer jobs?

Cities near Washington, IL with the most Customer Success Engineer job openings:

Customer Success Engineer jobs near you
Infographic showing various Customer Success Engineer job openings in Washington, IL as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,506 per year, or $22.8 per hour.

Configurator Systems Integration Senior Engineer

Caterpillar

Mossville, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 487 frontline employees who took The Breakroom Quiz

271st of 495 rated machine equipment manufacturers

Job description

Career Area:
Engineering
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
When you join Caterpillar, you're joining a global team of makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation, we make it happen alongside our customers, where we work and live.
As a Configurator Systems Integration Senior Engineer, you will play a critical role in transforming engineering concepts into integrated, reliable products and technologies that help power the industries that build our world. This position serves as a cross-product integration role supporting convergence, commonality, strategy, and technical alignment across multiple Load & Haul product lines. You will collaborate with engineering teams across Large Wheel Loaders, Wheel Dozers, Compactors, Wheel Tractor Scrapers, Articulated Trucks, and other Load & Haul platforms to drive system integration, platform consistency, and enterprise-wide engineering solutions. If you enjoy solving challenging technical problems, influencing product architecture, and driving innovation across multiple machine platforms, this is an opportunity to make a lasting impact at Caterpillar.
Additional Information
  • Location: Mossville, Illinois.
  • Domestic relocation assistance is available.
  • Travel requirement: Up to 15%. Domestic and international.
  • Visa sponsorship is not available for this position.
  • Candidate Applications will be accepted through Sunday, Sept. 13th.

What You'll Do
  • Lead the development and integration of system architectures, technical requirements, interfaces, and performance targets for new products, components, and technologies across the Load & Haul platforms.
  • Define system-level requirements, validation strategies, and success criteria that ensure solutions meet customer, business, and product objectives.
  • Analyze system performance, identify integration risks, and resolve complex technical issues using structured problem-solving and systems engineering principles.
  • Evaluate emerging technologies, materials, and components while driving innovation and continuous product improvement initiatives.
  • Develop and support prototypes, proof-of-concept solutions, engineering validation activities, and development testing programs.
  • Collaborate with cross-functional teams and suppliers across all the product lines related to the Load & Haul platform to optimize designs, assess technical capabilities, and deliver high-performing integrated solutions.
  • Support product quality and reliability through testing, root cause analysis, technical documentation, project execution monitoring, and corrective action implementation.

What Makes This Role Exciting
  • Drive Innovation: Influence the development of next-generation Caterpillar products and technologies.
  • Systems-Level Impact: Work across multiple engineering disciplines to solve complex technical challenges that affect entire machine systems.
  • Emerging Technology Exposure: Evaluate and integrate new technologies that shape the future of heavy equipment and industrial solutions.
  • Prototype to Production Ownership: Participate throughout the product lifecycle, from concept development through validation and implementation.
  • Global Collaboration: Partner with engineering teams, suppliers, manufacturing organizations, and business leaders across Caterpillar.
  • High Visibility: Help make key technical decisions that directly influence product reliability, performance, and customer success.
  • Continuous Learning: Expand expertise in systems engineering, architecture development, integration strategies, validation methodologies, and advanced technologies.

Required: Bachelor's degree from an accredited Engineering or related technical curriculum.
What Skills You Will Have
Analytical Thinking
Apply advanced analytical techniques to break down complex engineering challenges, evaluate alternatives, assess risks, and drive data-based decisions.
Systems Thinking
Understand interactions between components, subsystems, and technologies while identifying dependencies, constraints, and root causes across complex systems.
Problem Solving
Utilize structured troubleshooting and diagnostic methods to identify issues, evaluate solutions, and implement effective technical resolutions.
Technical Planning
Develop and execute engineering plans, monitor progress against objectives, and adapt strategies to meet evolving program requirements.
Effective Communication
Communicate technical information clearly and effectively with engineers, suppliers, manufacturing teams, and business stakeholders.
Product Development & Integration
Demonstrated experience supporting product development, system integration, component integration, engineering validation, prototype development, or related engineering programs.
Top Candidates Will Also Have
  • Experience integrating mechanical, electrical, electronic, embedded, software, or connected-product systems within complex engineering environments.
  • Strong knowledge of systems engineering principles including requirements management, interface definition, configuration management, verification, and validation.
  • Experience translating customer, business, and product needs into technical requirements, specifications, architecture models, and test plans.
  • Demonstrated expertise in FMEA, reliability engineering, root cause analysis, failure investigations, and structured problem-solving methodologies.
  • Experience supporting New Product Introduction (NPI), Continuous Product Improvement (CPI), and cross-functional development efforts involving suppliers and engineering teams.
  • Familiarity with heavy equipment, engines, industrial machinery, robotics, autonomy, telematics, advanced manufacturing technologies, and managing multiple technical priorities within a matrixed organization.

#LI
Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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