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Crm Administrator Jobs (NOW HIRING)

Wag Walking

CX CRM Administrator

Miami, FL · On-site

Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting

Sun Chemical

Global CRM Administrator

Cincinnati, OH · On-site

$95K - $105K/yr

For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter Sun Chemical Corp. is seeking a CRM administrator to act as a central resource ...

Sun Chemical

Global CRM Administrator

Cincinnati, OH

$95K - $105K/yr

For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter Sun Chemical Corp. is seeking a CRM administrator to act as a central resource ...

Alay Home Care

CRM

Brick, NJ · Remote

$45K/yr

Join us as a Full Time Customer Relationship Manager at Alay Home Care in Bayonne, New Jersey. This position offers the flexibility of working from home, allowing you to balance your professional and ...

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Crm Administrator information

See salary details

$37K

$75.7K

$129.5K

How much do crm administrator jobs pay per year?

As of Sep 3, 2026, the average yearly pay for crm administrator in the United States is $75,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a CRM administrator?

As a CRM administrator, you are responsible for the implementation of a CRM system within an organization. A CRM system is a customer relationship management tool that keeps up-to-date records of customer contact information and data, and makes it accessible to users. A career as a CRM administrator requires you have some formal qualifications and education, typically at least a bachelor’s degree in information technology (IT). Though CRM administrator jobs may require IT degrees, your primary job duties revolve around bridging the gap between the CRM system and the people who use it; you are the primary advocate for the CRM system with your organization, and see that it is used effectively to accomplish business goals.

What are some common challenges faced by CRM administrators when managing user adoption and data quality?

CRM Administrators often encounter challenges related to user adoption and maintaining high data quality. Encouraging team members to consistently use the CRM system as intended can require ongoing training, support, and communication about its benefits. Additionally, ensuring that data entered into the system is accurate, consistent, and up-to-date can be difficult, particularly in fast-paced environments or organizations with multiple data sources. To address these challenges, CRM Administrators typically develop standardized processes, conduct regular audits, and collaborate closely with end users and department leads.

What are the key skills and qualifications needed to thrive as a CRM administrator, and why are they important?

To thrive as a CRM Administrator, you need a strong understanding of customer relationship management principles, data analysis, and experience with CRM platforms such as Salesforce or Microsoft Dynamics, often supported by relevant certifications. Proficiency in managing CRM databases, workflow automation, and integration with other business systems is typically required. Excellent problem-solving, communication, and organizational skills help you support users and coordinate with multiple departments. These skills and qualities ensure efficient CRM operations, improved user adoption, and maximized business value from CRM systems.

What is the difference between Crm Administrator vs Crm Analyst?

AspectCrm AdministratorCrm Analyst
Primary RoleManages and maintains CRM systems, ensures data integrity, and supports user needs.Analyzes CRM data to generate insights, reports, and improve customer engagement strategies.
Required SkillsCRM platform knowledge, data management, troubleshooting, user supportData analysis, reporting, business intelligence, communication skills
CertificationsCRM certifications (e.g., Salesforce Admin), data management certificationsData analysis certifications (e.g., Excel, Tableau), CRM platform familiarity
Work EnvironmentIT support, customer service, technical teamMarketing, sales, business analysis teams

While both roles work with CRM systems, the Crm Administrator focuses on system maintenance and user support, whereas the Crm Analyst emphasizes data analysis and strategic insights. Both roles often collaborate to optimize CRM usage and improve customer relationships.

Is CRM a remote job?

A CRM Administrator role can often be performed remotely, especially if the company uses cloud-based CRM platforms like Salesforce or Microsoft Dynamics. Remote work depends on the employer's policies, the job's requirements, and the need for collaboration or on-site access to certain systems or hardware.
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Crm Administrator jobs near you
Infographic showing various Crm Administrator job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $75,733 per year, or $36.4 per hour.

CX CRM Administrator

Wag Walking

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

About Us
Wag! Group Co. strives to be the number one platform to solve the service, product, and wellness needs of the modern U.S. pet household. Wag! pioneered on-demand dog walking in 2015 with the Wag! app, offering access to 5-star dog walking, sitting, and one-on-one training from a community of over 500,000 Pet Caregivers nationwide. Additionally, Wag! Group Co. operates Petted, one of the nation's largest pet insurance comparison marketplaces; Dog Food Advisor, a leading pet food review platform; WoofWoofTV, reaching over 18 million followers with delightful pet content on social media; and maxbone, a digital platform for modern pet essentials, offering superfoods for dogs and stylish, functional products for today's pet owners. For more information about our company, visit Wag.co. and wagwalking.com
The Role
The Business System Administrator will provide technical administration support for the business tools and applications powering Wag!'s Customer Experience team, with a focus on our support CRM, AI/automation platforms, and phone system administration. You will implement new features and functionality, partner with internal customers on customization projects, and resolve technical issues supporting CRM adoption across the customer support. A core focus of the role is deploying, tuning, and continuously improving AI-driven support tools, including chatbots, virtual agents, and automated workflows, to drive measurable ticket deflection and self-service success. We're looking for a self-motivated teammate with a strong passion for improving customer experiences and a drive for efficiency, automation, and process improvement. This role is full-time and in-person 5x a week in our downtown Miami office. Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for current or future employment visa sponsorship.
How You'll Make an Impact
  • Own the configuration, deployment, and ongoing optimization of AI-powered support tools (chatbots, virtual agents, and automated workflows) to drive measurable ticket deflection and self-service success across the enterprise
  • Administer and customize the Kustomer CRM and broader tool stack, delivering full technical integrations including widget implementation, API integration, workflow configuration, and reporting
  • Define, track, and report on deflection and performance metrics (containment rate, automated resolution rate, CSAT on AI interactions) via dashboards and status reports
  • Diagnose and rectify technical discrepancies across various priority levels, collaborating with cross-functional partners and third-party providers to maintain service level agreements
  • Manage user permissions, security configurations, and the safeguarding of PII and data accuracy, while championing organizational tech standards, workflow architecture, and cross-departmental process enhancements

Minimum Paw-lifications
  • Bachelor's degree or equivalent experience in a related field
  • 3 years of experience managing support CRMs
  • Proficiency with RESTful APIs and SaaS integrations; working knowledge of SQL
  • Strong analytical thinking, problem-solving, and customer-focused communication skills
  • Ability to work in-person 5x a week in our downtown Miami office

Purr-furred Paw-lifications
  • 5+ years of system or application administration experience
  • Exposure to AI/automation support tools (chatbots, virtual agents, or conversational AI) and ticket deflection strategy
  • Familiarity with CRM platforms such as Salesforce, Zendesk, and/or Oracle
  • Experience troubleshooting in a SaaS environment and managing change/data migration
  • Background in contact center or customer support operations
  • Interest in consumer marketplaces, two-sided platforms, and/or pet/consumer wellness

Benefits & Purrr-ks
  • Competitive Medical, Dental, and Vision Insurance
  • Complimentary parking on-site at our downtown Miami office
  • Catered breakfast and lunch daily
  • Monthly Wellness Stipend, and credits for both Wag! and maxbone
  • Life Insurance and Short- and Long-term Disability with Guardian
  • 401(k) Retirement Plan with Empower and employer match as defined by plan
  • 11 company-paid holidays each year
  • Flexible (no set limit) discretionary paid time off in accordance with the vacation policy outlined in our handbook and subject to your manager's approval
  • Employees are eligible for paid parental leave, up to 8 weeks for non-birthing parents and 14-16 weeks for birthing parents

Wag! Group Co. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by federal, state, or local law.
Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for current or future employment visa sponsorship.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.

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