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Crm Manager Jobs (NOW HIRING)

CRM Manager

Boston, MA ยท On-site

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

CRM Manager

Pittsburgh, PA ยท On-site

$150K - $167K/yr

The CRM Manager drives the ongoing, phased development and execution of the Customer 360 roadmap, enhancing business processes and enabling stronger insights and reporting in close collaboration with ...

CRM Manager

Needham, MA ยท On-site +1

We're seeking a strategic and data-driven CRM Manager to join our team and spearhead the development and execution of comprehensive, full-funnel CRM marketing initiatives. This pivotal role is ...

The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention ... relationships and enhance the overall customer experience. The ideal candidate will leverage ...

The Senior Customer Retention Marketing Manager at Parachute Home will lead our customer retention ... relationships and enhance the overall customer experience. The ideal candidate will leverage ...

Manager, CRM

Chicago, IL ยท On-site

$110K - $125K/yr

The Manager, CRM for Motto Clear Aligners will be responsible for defining, executing and optimizing CRM strategies that drive accelerated growth. This role will lead the development of high-impact ...

The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio. The CRM leads ...

As CRM Administrator, you will be responsible for the administration, optimization, and continuous improvement of the company's Customer Relationship Management (CRM) platform. The CRM Administrator ...

CRM Consultant

Akron, OH ยท On-site

$90K - $110K/yr

... manager before sharing it. Failure to uphold confidentiality may be grounds for termination. Professionalism & Integrity: The CRM Consultant is expected to professionally represent Concept at all ...

Position Description The CRM Specialist supports the global rollout, adoption, and ongoing optimization of Microsoft Dynamics 365 Customer Relationship Management (CRM) at Applied Medical. This role ...

Shape the Future of CRM & Sales Channels at Vanguard: At Vanguard, our sales channels are at the heart of how we empower our Financial Advisor Services (FAS) sales crew. As we continue to evolve, we ...

CRM Analyst

Anaheim, CA ยท On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

CRM Coordinator

Springfield, IL ยท On-site

$50K - $60K/yr

Position Overview We are seeking a detail-oriented and organized CRM Coordinator to support the bank's customer relationship management (CRM) programs and marketing project coordination efforts ...

CRM Administrator

San Antonio, TX ยท On-site

$45K - $55K/yr

CRM Administrator - Titan Factory Direct Location: San Antonio, TX (On-site with future hybrid potential) Salary: $45,000-$55,000 per year + full benefits including 401(k) About the Role Titan ...

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Crm Manager information

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$39K

$102.1K

$172K

How much do crm manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for crm manager in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What Does a CRM Manager Do?

A CRM manager handles sales and relationships with clients using the concepts of customer relationship management. Your primary goal in this position is to identify leads and target audiences for optimal ROI. Your responsibilities are to analyze the purchase and communication history of customers and develop goals that drive sales growth and improve customer retention. Your job duties also involve maintaining a database of this information, so you need experience with SQL and application development. In some CRM manager positions, you may also train other staff members to improve their sales by using your analyses and reports.

What is the difference between Crm Manager vs Marketing Analyst?

AspectCrm ManagerMarketing Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; CRM certificationsBachelor's in Marketing, Data Analysis, or related field; Analytics certifications
Work EnvironmentCollaborates with sales, marketing, and customer service teamsFocuses on data analysis, market research, and campaign performance
Employer & Industry UsageUsed in retail, e-commerce, and service industries for customer engagementCommon in marketing agencies, retail, and tech sectors for data-driven insights

The Crm Manager primarily manages customer relationships and CRM systems, focusing on customer retention and engagement. The Marketing Analyst analyzes data to optimize marketing strategies. While both roles require marketing knowledge and analytical skills, the Crm Manager emphasizes customer relationship management, whereas the Marketing Analyst concentrates on data analysis and market research.

How does a CRM Manager typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Manager works closely with both sales and marketing teams to develop strategies that enhance customer relationships and drive engagement. They coordinate campaigns, analyze customer data, and ensure that messaging is consistent across all touchpoints. Regular meetings and joint planning sessions help align goals and share insights, enabling the CRM Manager to tailor communications and automate workflows that support lead nurturing and retention. This collaboration is essential for creating a seamless customer experience and achieving business objectives.

What are CRM Managers?

CRM Managers, or Customer Relationship Management Managers, are professionals responsible for developing and implementing strategies to enhance a company's relationships with its customers. They use specialized software and data analysis to improve customer retention, increase sales, and personalize the customer experience. CRM Managers often collaborate with marketing, sales, and customer service teams to ensure that all customer interactions are efficient and effective. Their role is key in driving customer satisfaction and business growth.

What are the key skills and qualifications needed to thrive as a CRM Manager, and why are they important?

To thrive as a CRM Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly valuable. Strong communication, project management, and problem-solving skills help a CRM Manager build effective campaigns and collaborate across teams. These abilities are essential for optimizing customer engagement, driving retention, and maximizing ROI from CRM initiatives.
What cities are hiring for Crm Manager jobs? Cities with the most Crm Manager job openings:
What are the most commonly searched types of Crm jobs? The most popular types of Crm jobs are:
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Infographic showing various Crm Manager job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.
CRM Manager

Other

Posted 26 days ago


Job description

Overview

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise.

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM platform capabilities, driving data governance, and surfacing actionable client intelligence in support of broader marketing and digital marketing initiatives. The CRM Manager acts as the bridge between strategy and execution - partnering with Marketing colleagues, practice leaders, IT, and technology vendors to ensure the CRM ecosystem delivers measurable business value and supports firm growth priorities. The role also identifies and advances opportunities to leverage AI and emerging technologies to enhance CRM capabilities, data insights, and operational efficiency. The CRM Manager partners closely with the Marketing Operations Manager to align CRM priorities with broader systems strategy, cross-platform initiatives, and firmwide technology investments.

Essential Job Functions and Responsibilities:

  • Own the CRM, ERM, and relationship intelligence product roadmaps, enhancement backlog, and day-to-day prioritization ensuring alignment with broader marketing technology strategy, firm growth priorities, and user needs.
  • Serve as the primary business owner for CRM platform management, translating broader marketing strategy into platform capabilities, workflows, and priorities in partnership with the Marketing Operations Manager.
  • Establish andmaintaina CRM data governance framework, including data standards, stewardship roles, taxonomies, business rules, sync controls, exception management, and ongoing quality monitoring.
  • Act as the liaison between senior stakeholders and the broader Marketing Operations team, serving as the go-to partner for CRM systems and data strategy.
  • Meet regularly with stakeholder groups toidentifysystem needs and pain points;leadweekly CRM meetings and joint vendor/IT discussions.
  • Develop andmaintainproduct roadmaps covering leadershipobjectives, timelines, and system development priorities.
  • Draft requirementsdocumentsfor new development projects and exploreviablevendor solutions to bridge system gaps.
  • Identifydata gaps and work with the Marketing Data Coordinator and Marketing & Campaign Specialist to prioritize and resolve data quality issues.
  • Develop, document, and socialize data quality standards; contribute to team infrastructure through templates, systems, and processes others can use and learn from.
  • Build custom reports and dashboards to support stakeholder initiatives and surface cross-sell opportunities or relationship intelligence signals.
  • Identifyand implement opportunities toleverageAI and automation within the CRM and data ecosystem to improve data quality, reporting, segmentation, and user workflows.
  • Coordinate and conduct user system testing. This includes producing testing scripts, identifyingappropriate testinggroups, and developing a regression testing model for periodic system upgrades.
  • Drive user adoption through proactive engagement, training programs, and support documentation.
  • Manage andoptimizethe ERM solution (Introhive):identifyopportunities to extend usability, uncover actionable business development trends, and develop custom reports and dashboards.
  • Present periodic updates to the Marketing team on new system functionality and related processes; represent the team in cross-functional discussions and with external vendors.

Qualifications:

  • Bachelor's degree in Marketing, Business, Information Systems, ora relatedfield required.
  • 6-8+ years of experience in CRM administration required, preferably in a professional services setting.
  • Demonstrated experience owning CRM platforms end-to-end, including roadmap development, stakeholder management, and data governance.
  • Proven ability to work independently on complex, multi-stakeholder projects and manage high-stakes initiatives end-to-end.
  • Strongproficiencyin CRM and ERM platforms, with experience in data synchronization, reporting, and workflow configuration required.
  • Experienceestablishingand maintaining data governance standards and practices across integrated systems.
  • Experience building reports and dashboards (e.g., Power BI or similar tools) to support business insights and decision-making.
  • Experience applying AI or automation tools to improve data workflows, reporting, or business processes within CRM or marketing technologyenvironments.
  • Excellentcommunication and presentation skills, with the ability to translate technical concepts for non-technical audiences and engage confidently with senior stakeholders.
  • Sound judgment and professionalism when engaging with senior consultants, vendors, and firm leadership.
  • Experience with Power BI or other business intelligence and reporting tools.
  • Knowledge of data governance frameworks and best practices.
  • An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work collaboratively across different teams and seniority levels throughout the firm.
  • To the extentpermittedby applicable law, eligible candidates mustbe authorized towork in the United States without sponsorship or restriction, now and in the future.

Preferred Qualifications:

  • Familiarity with legal, financial, or professional services industry environments.
  • Experience designing and delivering end-user training programs and building team documentation infrastructure.
  • Familiarity with AI-driven tools for data enrichment, relationship intelligence, or marketing optimization.

Analysis Group embraces equal opportunity. We are committed to building teams that bring a variety of backgrounds, perspectives, and skills, as we believe that a strong and inclusive workforce directly supports our goal of providing the highest-quality work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other class protected under applicable federal, state, or local law, and we encourage candidates of all backgrounds to apply.

Analysis Group offers competitive compensation and a comprehensive benefits package. The estimated salary range for this position is $100,000-$120,000. Compensation offered will be based on a number of factors including work experience, education, and skill level. This role is eligible for a discretionary annual bonus that is determined in large part by individual performance. To learn more about our benefit offerings, clickย here.

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Employment Type: OTHER