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Crm Manager Jobs (NOW HIRING)

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

New York, NY

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

Las Vegas, NV · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

Las Vegas, NV

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Advertise Purple

CRM Manager

Los Angeles, CA · Remote

$85K - $110K/yr

Title: CRM Manager Manager: Chief Growth Officer Location: Remote / United States Compensation: $85,000 OTE $110,000 About the Role At Advertise Purple, we've built a culture based on collaboration ...

Amor

Rabatt auf Schmuck - profitiere von einer Bandbreite modernster Schmuckstucke sowie Uhren Dein Bereich der Selbstverwirklichung: * CRM (Klaviyo): * Planung und Umsetzung von E-Mail-Flows (Welcome ...

MarineMax

CRM Manager - SuperYachts

Fort Lauderdale, FL · On-site

Role Overview The CRM Manager is a hands-on management role responsible for owning, administering, and continuously improving the CRM ecosystem for the MarineMax Superyacht Division. This role serves ...

Delaware North

CRM Manager, TD Garden

Boston, MA

$75K - $101K/yr

As CRM Manager, you will lead improvements to our CRM, working closely with Sales, Marketing, and Analytics teams to turn data into insights that support revenue growth. You will help simplify ...

Delaware North

CRM Manager, TD Garden

Boston, MA

$75K - $101K/yr

As CRM Manager, you will lead improvements to our CRM, working closely with Sales, Marketing, and Analytics teams to turn data into insights that support revenue growth. You will help simplify ...

Delaware North

CRM Manager, TD Garden

Boston, MA

$75K - $101K/yr

As CRM Manager, you will lead improvements to our CRM, working closely with Sales, Marketing, and Analytics teams to turn data into insights that support revenue growth. You will help simplify ...

FabFitFun

Manager, CRM

Beverly Hills, CA · On-site

$110K - $120K/yr

FabFitFun is seeking a strategic and execution-focused CRM Manager to join our Marketing team. Reporting to the VP, Lifecycle Marketing, this role will drive campaign planning, testing, and ...

EPS

Director of CRM

Overview Director of CRM - Job Summary The Director of CRM is responsible for the strategic leadership, design, governance, and continuous improvement of the company's Customer Relationship ...

Invest Puerto Rico

PR · On-site

Overview The CRM Administrator is the technical steward and operational owner of Invest Puerto Rico's CRM platform, which functions as the organization's institutional intelligence system supporting ...

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Crm Manager information

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$39K

$102.1K

$172K

How much do crm manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for crm manager in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What Does a CRM Manager Do?

A CRM manager handles sales and relationships with clients using the concepts of customer relationship management. Your primary goal in this position is to identify leads and target audiences for optimal ROI. Your responsibilities are to analyze the purchase and communication history of customers and develop goals that drive sales growth and improve customer retention. Your job duties also involve maintaining a database of this information, so you need experience with SQL and application development. In some CRM manager positions, you may also train other staff members to improve their sales by using your analyses and reports.

What is the difference between Crm Manager vs Marketing Analyst?

AspectCrm ManagerMarketing Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; CRM certificationsBachelor's in Marketing, Data Analysis, or related field; Analytics certifications
Work EnvironmentCollaborates with sales, marketing, and customer service teamsFocuses on data analysis, market research, and campaign performance
Employer & Industry UsageUsed in retail, e-commerce, and service industries for customer engagementCommon in marketing agencies, retail, and tech sectors for data-driven insights

The Crm Manager primarily manages customer relationships and CRM systems, focusing on customer retention and engagement. The Marketing Analyst analyzes data to optimize marketing strategies. While both roles require marketing knowledge and analytical skills, the Crm Manager emphasizes customer relationship management, whereas the Marketing Analyst concentrates on data analysis and market research.

How does a CRM Manager typically collaborate with sales and marketing teams to improve customer engagement?

A CRM Manager works closely with both sales and marketing teams to develop strategies that enhance customer relationships and drive engagement. They coordinate campaigns, analyze customer data, and ensure that messaging is consistent across all touchpoints. Regular meetings and joint planning sessions help align goals and share insights, enabling the CRM Manager to tailor communications and automate workflows that support lead nurturing and retention. This collaboration is essential for creating a seamless customer experience and achieving business objectives.

What are CRM Managers?

CRM Managers, or Customer Relationship Management Managers, are professionals responsible for developing and implementing strategies to enhance a company's relationships with its customers. They use specialized software and data analysis to improve customer retention, increase sales, and personalize the customer experience. CRM Managers often collaborate with marketing, sales, and customer service teams to ensure that all customer interactions are efficient and effective. Their role is key in driving customer satisfaction and business growth.

What are the key skills and qualifications needed to thrive as a CRM Manager, and why are they important?

To thrive as a CRM Manager, you need expertise in customer relationship management, data analysis, and marketing strategies, often supported by a degree in marketing, business, or a related field. Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, along with relevant certifications, is highly valuable. Strong communication, project management, and problem-solving skills help a CRM Manager build effective campaigns and collaborate across teams. These abilities are essential for optimizing customer engagement, driving retention, and maximizing ROI from CRM initiatives.
More about Crm Manager jobs
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What are the most commonly searched types of Crm jobs? The most popular types of Crm jobs are:
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Crm Manager jobs near you
Infographic showing various Crm Manager job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

CRM Manager

Ten Group

New York, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale. You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution across the region. The primary focus will be to deliver sustainable growth through ongoing tactical and strategic campaign optimization, supported by regular performance analysis and clear communication of insights back to the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • CRM Program Management: CRM Leadership & Ownership Responsible for owning and delivering best-in-class CRM strategy and execution across the customer lifecycle. This role combines strategic thinking with hands-on delivery, using Braze as a core platform to drive personalised, timely, and high-performing customer communications. You will play a key role in advancing CRM capability, embedding innovation, and delivering measurable commercial and customer outcomes.
  • Own and lead the end-to-end delivery and performance of the CRM program across the Americas/EMEA/LAC/APAC region.
  • Set the strategic direction for the Americas/EMEA/LAC/APAC CRM agenda, driving efficient day-to-day planning, management, and execution.
  • Translate business objectives and customer insights into clear CRM plans and roadmaps.
  • Champion a customer-first, value-led approach to CRM, aligned with best practice
  • Serve as the primary regional authority and escalation point for all CRM-related activity.
  • Lead the scoping, planning, and execution of major data, technology, and marketing automation initiatives to advance CRM capability and impact.
  • Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise
  • Act as a Braze subject-matter expert, owning campaign builds, Canvas journeys, segmentation, and orchestration.
  • Design and deliver multi-channel CRM activity leveraging Braze capabilities such as real-time event triggers, dynamic content, and connected content to drive relevance and performance.
  • Partner with technical teams to optimise data feeds, integrations, and event schemas.
  • Drive advanced personalisation using behavioural, transactional, and preference data.
  • Apply modern CRM techniques such as: Real-time and event-based messaging &AI-driven send-time optimisation and message prioritisation and
  • Decisioning and next-best-action logic
  • Proactively stay ahead of CRM innovation, identifying and piloting new features and emerging industry capabilities.
  • Own the CRM testing and optimisation framework, including A/B testing, multivariate testing.
  • Use performance data and insights to continuously optimise journeys, content, and cadence.
  • Measure incrementality and ROI to demonstrate CRM impact on commercial outcomes.
  • Monitor and report on CRM performance against KPIs, including engagement, conversion, retention, and revenue.
  • Partner with analytics teams to define success metrics and improve reporting maturity. Translate data into actionable insights and recommendations for stakeholders. Team and Stakeholder Collaboration
  • Provide leadership and management to CRM team members, as relevant, ensuring effective delivery of the agreed CRM strategy while prioritizing capability building, performance, and long-term professional development.
  • Act as the regional authority and subject-matter expert for all CRM-related initiatives, providing strategic guidance, best practices, and thought leadership across the organization.
  • Foster strong collaboration with internal stakeholders and cross-functional partners to ensure CRM initiatives are aligned with broader business and marketing objectives.
  • Serve as the primary point of contact for our email service provider, managing the relationship to ensure strong performance, operational excellence, and ongoing platform optimization.
  • Partner closely with external vendors and technology partners as required to support CRM execution, innovation, and continuous improvement.

BEHAVIORAL EXPECTATIONS:
As CRM Manager, you will be expected to role model the behaviors aligned with our Ten Standards and our core values of being Member Focused, Trustworthy, and Pioneering. This requires a consistently positive, solution-oriented, and collaborative approach to your work. You will demonstrate a strong customer-centric mindset, advanced analytical capability, and the ability to manage multiple initiatives concurrently. A proactive approach to problem-solving, coupled with a commitment to continuous improvement, will be critical to driving the ongoing success and evolution of our CRM initiatives. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Requirements
  • Significant experience as a CRM Manager with a deep understanding of core CRM principles.
  • Proven line management experience is essential.
  • Extensive experience with Email Service Providers (ESPs), including creating and reviewing complex segmentation queries.
  • Minimum 2 years of experience with Braze
  • Strong customer-centric mindset, covering campaign creation, lifecycle optimization, test & learn methodology, KPI definition, and reporting.
  • Excellent data and analytical skills, with the ability to interpret insights and provide actionable recommendations.
  • Proven track record in managing end-to-end CRM programs and email marketing processes.
  • Expertise in CRM principles, email marketing, and customer lifecycle management.
  • Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs.
  • Ability to define, implement, and promote best practices in CRM and email marketing.
  • Strong project management, communication, and analytical skills.
  • Experience collaborating with global stakeholders and managing relationships with email service providers.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits
Aside from regular Extended Health, Dental, Vision, we have other benefits listed below:
  • Employee Assistance and mental wellness resources
  • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location.
  • 3 extra float days after 3 years of work.
  • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days.
  • Full catalogue of learning modules that cover a wide range of categories for personal and professional development
  • Discount on Pet Insurance and a variety of other non-travel perks and discounts
  • Working Holidays: Ability to work from any of our 23 global offices for a short period of time

DE & I Statement
Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

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