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Crm Assistant Jobs (NOW HIRING)

Orveon

Coordinator CRM

Manhattan, NY · On-site

Primary Responsibilities CRM Campaign Management * Assist in the planning, execution, and optimization of CRM campaigns across email, SMS, and other digital channels. * Segment customer data to ...

Orveon

Coordinator CRM

Manhattan, NY · Hybrid

Primary Responsibilities CRM Campaign Management * Assist in the planning, execution, and optimization of CRM campaigns across email, SMS, and other digital channels. * Segment customer data to ...

Inspira Education

CRM Administrator

New York, NY · On-site

The Role We're expanding our CRM operations team and looking for a CRM Administrator to help scale ... management * Assist the team in finding simple and scalable process solutions for day-to-day ...

Ten Group

CRM Manager

New York, NY

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Vantage Recruiting

CRM Manager

Mobile, AL

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

Vantage Recruiting

CRM Manager

New Orleans, LA · On-site

Job Title: CRM Manager Job Type: Full-time, Direct Hire Location: Open to office locations in Southeast: New Orleans, LA, Baton Rouge, LA, Mobile, AL, Birmingham, AL, Houston, TX, Dallas, TX Reports ...

Ten Group

CRM Manager

Las Vegas, NV

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Diptyque

CRM Manager

New York, NY

Role Description We are recruiting a CRM Manager to lead email and SMS marketing across the Americas region. Sitting within the Marketing function and directly tied to revenue performance, this ...

Analysis Group, Inc.

CRM Manager

Boston, MA · On-site

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

The Hollister Group

CRM Manager

Boston, MA · On-site

$130K - $140K/yr

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Ziff Davis Shopping

CRM Manager

The CRM Manager will play a pivotal role in driving customer engagement, retention, and importantly revenue across multiple channels, including Email, Mobile Push, In-App Messaging, Web Push, and ...

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

The CRM Manager will be responsible for managing and optimizing customer lifecycle communications across Avis, Budget, and Zipcar. This role will lead the execution of CRM programs across email, SMS ...

Richemont

CRM Manager

New York, NY · On-site

POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...

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Crm Assistant information

See salary details

$19.5K

$44.9K

$58K

How much do crm assistant jobs pay per year?

As of Jul 24, 2026, the average yearly pay for crm assistant in the United States is $44,923.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $49,500.00 per year, depending on experience, location, and employer.

What is the difference between Crm Assistant vs Customer Service Representative?

AspectCrm AssistantCustomer Service Representative
Required CredentialsHigh school diploma; CRM software knowledgeHigh school diploma; communication skills
Work EnvironmentOffice-based, CRM systemsCall centers, retail, office
Employer & Industry UsageMarketing, sales, customer relationsCustomer support across industries
Common Search & ComparisonCRM tasks, database managementCustomer support, client interaction

The main difference is that a Crm Assistant focuses on managing customer data within CRM systems, supporting marketing and sales efforts, while a Customer Service Representative primarily handles direct customer interactions and support. Both roles require strong communication skills, but the Crm Assistant emphasizes technical CRM knowledge, whereas the Customer Service Representative emphasizes interpersonal skills.

What are the key skills and qualifications needed to thrive as a CRM Assistant, and why are they important?

To thrive as a CRM Assistant, you need a foundational understanding of customer relationship management, data entry, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, along with proficiency in Excel and basic database management, is typically required. Strong attention to detail, organizational abilities, and effective communication are crucial soft skills for managing customer data and supporting team initiatives. These skills ensure accurate data maintenance, efficient workflow, and positive customer interactions, all of which are vital for maintaining strong client relationships.

What are CRM assistants?

CRM assistants are professionals who support the management and optimization of a company's Customer Relationship Management (CRM) system. They help maintain customer databases, ensure data accuracy, assist with marketing campaigns, and provide support to sales and customer service teams. Their role is crucial for streamlining communication, improving customer experience, and maximizing the efficiency of CRM tools within an organization.
More about Crm Assistant jobs
What cities are hiring for Crm Assistant jobs? Cities with the most Crm Assistant job openings:
What are the most commonly searched types of Crm jobs? The most popular types of Crm jobs are:
What states have the most Crm Assistant jobs? States with the most job openings for Crm Assistant jobs include:
What job categories do people searching Crm Assistant jobs look for? The top searched job categories for Crm Assistant jobs are:
Crm Assistant jobs near you
Infographic showing various Crm Assistant job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 17% Temporary, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,923 per year, or $21.6 per hour.
Customer Relationship Management (CRM) Manager

Customer Relationship Management (CRM) Manager

rockler

Hamel, MN

Other

Posted 11 days ago

Job description

Summary of Position

The CRM (Customer Relationship Management) Manager leads Rockler's CRM and Data team, owning the Salesforce CRM platform and overseeing a Data Analyst to drive customer intelligence, audience strategy, lifecycle marketing, and customer engagement. This role is responsible for developing CRM strategies that increase customer retention, repeat purchases, and customer lifetime value through data-driven marketing and personalized customer experiences.

The CRM Manager owns customer audience segmentation, lifecycle marketing automation, and reporting while ensuring the integrity of Rockler's customer data across key systems. This individual serves as the subject matter expert for Salesforce CRM, customer data governance, promotional discounts, reward cards, gift cards, and coupon execution. In partnership with Marketing, Merchandising, Ecommerce, and IT, the CRM Manager delivers actionable customer insights, governs CRM best practices, and helps shape strategies that improve marketing effectiveness and business performance.

Major Areas of Accountability

CRM Strategy & Leadership
  • Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture.
  • Own the Salesforce CRM platform, serving as the strategic lead for platform configuration, data governance, roadmap development, and ongoing optimization.
  • Develop CRM strategies that improve customer acquisition, engagement, retention, loyalty, and customer lifetime value.
  • Partner cross-functionally with Marketing, Ecommerce, Merchandising, Creative, IT, and Retail Operations to deliver coordinated customer experiences across channels.
 Customer Lifecycle & Personalization
  • Develop customer segmentation strategies and manage audiences within Salesforce to enable highly targeted communications across email, direct mail, SMS, and other marketing channels.
  • Design, build, optimize, and maintain customer lifecycle journeys, including welcome, post-purchase, loyalty, promotional, win-back, and other automated customer communications.
  • Develop personalized customer experiences using behavioral, transactional, demographic, and engagement data.
  • Lead ongoing testing and optimization of customer audiences, messaging, timing, offers, and lifecycle journeys to improve campaign performance and customer engagement.
 Analytics & Customer Insights
  • Lead CRM analytics efforts by partnering with the Data Analyst to develop reporting frameworks, customer KPIs, dashboards, and actionable business insights.
  • Own, execute, analyze, and communicate the results and trends of Net Promoter Score (NPS) and Customer-First Interaction Tracking (CFIT) programs.
  • Govern the marketing customer database, ensuring data quality, segmentation accuracy, customer integrity, and meaningful reporting.
  • Translate customer behavior and campaign performance into actionable recommendations that improve marketing effectiveness and support strategic business decisions.

Promotions & CRM Governance

  • Serve as the subject matter expert (SME) for promotional discounts, coupon codes, reward cards, and gift card execution processes.
  • Ensure promotional pricing, discounts, offers, and related marketing communications are executed accurately across all marketing channels.
  • Maintain D365 documentation and standard operating procedures (SOPs) supporting promotional execution, rewards programs, and gift card processes.

Troubleshoot D365-related issues and support testing for system upgrades and enhancements.

Requirements For Position

 Required Qualifications
  • Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience.
  • Minimum of 5-7 years of experience in CRM, customer marketing, marketing technology, or database marketing within a complex multi-channel retail and/or eCommerce environment.
  • Strong understanding of customer data, segmentation strategies, lifecycle marketing, personalization, and CRM best practices.
  • Demonstrated ability to use customer insights, KPIs, and analytics to develop strategic recommendations and improve business performance.
  • Experience contributing to marketing strategy, process development, and continuous improvement initiatives.
  • Strong project management, communication, and cross-functional collaboration skills.
  • Must be a local candidate - this will be a Full-time Flexible Hybrid Position 
 Preferred Qualifications
  • Hands-on experience with Salesforce Data Cloud or a comparable enterprise CRM.
  • Experience managing or mentoring direct reports and developing high-performing teams.
  • Experience with customer lifecycle marketing, loyalty programs, and marketing automation.
  • Experience with retail and/or eCommerce customer marketing.
  • Experience using analytics and reporting platforms such as Power BI, Tableau, GA4, or similar business intelligence tools.
  • Working knowledge of SQL or experience partnering closely with technical and data teams.

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