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Vice President Crm Jobs (NOW HIRING)

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach ... Own CRM strategy and execution across email, SMS, push, and direct mail -- building a communication ...

New

Bloomingdale's

VP, Customer Engagement

Long Island City, NY

$199K - $405K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The VP of Customer Engagement will build on that foundation -- deepening the program's reach ... Own CRM strategy and execution across email, SMS, push, and direct mail -- building a communication ...

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Serve as a senior point of contact for key client relationships and escalations. * Ensure ... Manage budgeting, forecasting, resource planning, and profitability for the business line. * Coach ...

Talkdesk

Vice President, Customer Experience Manager

Bellevue, WA · On-site

$288K - $396K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vice President, Customer Experience Manager The Vice President, Customer Experience Manager is a ... Provide executive oversight on complex initiatives, including APIs, CRM integrations, and AI ...

PatientIQ

Vice President of Customer Growth

Chicago, IL

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Own the Strategic Account Program for named accounts - executive relationship management, multi ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... Strong client relationship management and stakeholder engagement skills. Currently candidates will ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

  • Medical

  • Retirement

  • PTO

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable ... Success in this role requires exceptional people leadership, relationship management, and execution ...

M3

Vice President, Customer Success

Lawrenceville, GA

$126K - $162K/yr

The Vice President of Customer Success is the senior leader responsible for the strategy ... Define the data and integration requirements across CRM (Salesforce and/or Client Success), product ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · Remote

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating ... Own the Strategic Account Program for named accounts -- executive relationship management, multi ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform) . We are currently seeking candidates for a full-time Vice President of Customer Success to join ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization ... multi-stakeholder relationship management, and a consistent focus on demonstrating and ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... the Account Management team. The VP will define the operational strategy, build global high ... Build and maintain trusted relationships with domestic and international government and commercial ...

Redfish Recruiting

VP Customer Loyalty

$141K - $181K/yr

Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are ... Strong understanding of technology platforms, CRM systems, and tools for managing loyalty programs.

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Vice President Crm information

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$43.5K

$157.5K

$277.5K

How much do vice president crm jobs pay per year?

As of Aug 19, 2026, the average yearly pay for vice president crm in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What is a vice president CRM?

A Vice President of CRM (Customer Relationship Management) is responsible for developing and executing strategies to enhance customer engagement, loyalty, and retention. They oversee CRM systems, data analytics, and marketing automation to personalize customer interactions and improve overall customer experience. This role often involves collaborating with sales, marketing, and customer service teams to ensure data-driven decision-making. The VP of CRM plays a key role in increasing customer lifetime value and optimizing the customer journey.

What are the key skills and qualifications needed to thrive as a vice president CRM?

To thrive as a Vice President CRM, you need deep expertise in customer relationship management strategies, data analytics, and leadership, typically backed by a relevant degree and extensive experience in CRM roles. Familiarity with leading CRM platforms (such as Salesforce or Microsoft Dynamics), marketing automation tools, and certifications like Salesforce Certified Administrator are highly valued. Strong communication, strategic thinking, and change leadership skills enable you to inspire teams and drive cross-functional collaboration. These capabilities are critical for shaping CRM vision, delivering business growth, and ensuring exceptional customer experiences.

What are some common challenges a vice president CRM faces in their daily work?

A Vice President CRM often navigates complex challenges such as aligning customer experience initiatives across multiple departments, integrating new technologies with legacy systems, and ensuring consistent data quality. Balancing long-term strategic projects with immediate operational concerns requires strong prioritization and stakeholder management skills. Additionally, leading large teams means managing diverse viewpoints and fostering collaboration among marketing, sales, and technical staff. Success in this role hinges on adaptability and the ability to drive consensus while delivering measurable improvements in customer engagement and retention.

What cities are hiring for Vice President Crm jobs?

Cities with the most Vice President Crm job openings:

What are the most commonly searched types of Crm jobs?

The most popular types of Crm jobs are:

What states have the most Vice President Crm jobs?

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Vice President Crm jobs near you
Infographic showing various Vice President Crm job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP, CRM

American Association of Advertising Agencies

Manhattan, NY • On-site

$170K/yr

Full-time

Posted 23 hours ago

Posted today

Job description

Description
position overview
The Head of CRM will serve as the strategic and operational leader responsible for centralizing and transforming CRM across the organization. This role will design, implement and continuously optimize a unified CRM strategy that drives member engagement, prospect conversion, and, ultimately, revenue growth.
This role will operate as the owner of audience strategy and lifecycle orchestration across the organization, ensuring that all engagement-from content to events to growth initiatives-is connected through a unified CRM ecosystem.
Reporting into the EVP Content, Digital & Brand Business Unit, this leader will own the end-to-end CRM ecosystem-including processes, lead management, data strategy, and customer journeys-ensuring alignment across marketing, growth, events, and technology teams.
You will oversee the CRM Manager role, ensuring strong execution of campaigns, segmentation, and lifecycle programs, while focusing at the leadership level on strategy, integration, and performance outcomes.
This role will act as the connective tissue between data, content, and growth by translating insights into actionable engagement strategies that enhance the full lifecycle-from prospect to member.
position responsibilities
Core responsibilities and tasks include:
  • Lead the building, design and execution of a unified CRM strategy, consolidating fragmented efforts into a cohesive, scalable model aligned with business priorities which spans: Retention, Acquisition and tactical demand generation
  • .Own the end-to-end audience lifecycle strategy, including acquisition, engagement, conversion, retention, and re-engagement across all audience types (members, prospects, partners)
  • Develop a simple articulation and prioritization of CRM programs and their interconnections e.g. ongoing member emails vs event demand generation vs targeted qualified sales lead programs vs Partner CRM (delineate top 10 from broad Partner comms vs Expert Network etc )
  • Oversee end-to-end lead and pipeline management, including generation, scoring, qualification, nurturing, and conversion-ensuring strong alignment with Growth and revenue targets
  • Build and continuously refine data-driven customer journeys across the full lifecycle (prospects, members, partners), ensuring seamless transitions between touchpoints such as events, content and growth initiatives.
  • Define and implement advanced segmentation and personalization strategies, ensuring tailored engagement across audience cohorts
  • Establish and manage CRM processes, including lead tracking, QSLs, response timelines and conversion modeling. Implement dashboards and analytics to measure performance and drive continuous improvement.
  • Ensure CRM journeys are tightly integrated with content strategy, event participation, and product/program engagement
  • Own CRM performance metrics, including engagement rates, conversion, pipeline contribution, retention, and lifetime value
  • Collaborate closely with Technology (platform ownership), Content (journey-driven content) and Growth/Event teams to ensure alignment and effectiveness of CRM strategies.
  • Define SLAs, workflows and best practices to standardize CRM operations, while identifying opportunities for automation, efficiency, and scale.
  • Oversee and guide outsourced vendors supporting CRM execution (e.g., lead gen, digital campaigns), ensuring alignment with strategy and delivery against defined KPIs.
  • Partner with Brand and Content teams to ensure messaging consistency and alignment across all CRM-driven communications
  • Develop and drive an execution model leveraging external partners and develop the related business case
Event-to-CRM Integration
  • Define and implement standardized processes for capturing and converting event-based prospects into qualified leads.
  • Identify and operationalize opportunities from events, ensuring timely follow-up and integration into CRM journeys.
  • Partner with Events and Growth teams to maximize ROI from event participation through structured lead workflows.
  • Act as the central integration point across Growth, Members, Content, Brand, and Program Management, ensuring CRM is embedded across all audience touchpoints
  • Establish clear accountability for event ROI through CRM metrics and pipeline contribution
Governance, Compliance & Data Integrity
  • Establish data governance standards to ensure accuracy, consistency, and integrity across CRM systems.
  • Ensure governance frameworks support scalability and cross-functional data usage across the organization
Change Management & Adoption
  • Lead organizational adoption of centralized CRM processes, driving alignment across teams.
  • Provide guidance, training and enablement to ensure effective use of CRM tools and workflows.
  • Act as a change agent to shift the organization toward a more data-driven, CRM-led approach.

Requirements
position requirements
  • 10+ years of experience in CRM, marketing operations, or customer lifecycle management, with at least 5 years in a leadership role.
  • Proven experience owning or significantly influencing revenue, pipeline, or growth metrics through CRM strategies
  • Experience operating in highly cross-functional environments, integrating CRM across multiple teams (growth, content, product, etc.)
  • Strong experience designing customer journey frameworks
  • Deep expertise in lead generation, lead scoring and conversion optimization strategies.
  • Experience working with data ecosystems (data lakes, dashboards, analytics tools) and translating data into actionable insights
  • Hands-on experience with CRM platforms and marketing automation tools.
  • Innovative mindset with a focus on continuous improvement and scalability.
  • Ability to translate business goals into CRM strategies that drive measurable outcomes.
  • Strong executive presence with the ability to influence senior stakeholders and drive organizational alignment
  • Ability to operate in a fast-paced, evolving organization with shifting priorities

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