CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM) . (This position is located in our Hilliard Ohio Home Office.) About the Role The ...
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM) . (This position is located in our Hilliard Ohio Home Office.) About the Role The ...
Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture. * Own the Salesforce CRM platform ...
Lead and manage the CRM and Data team, including direct oversight of a Data Analyst, fostering a collaborative, customer-focused, and insight-driven culture. * Own the Salesforce CRM platform ...
The Director of CRM will own the strategy, execution, and performance of Guitar Center's customer lifecycle marketing across email, SMS, and push notifications. This leader is responsible for driving ...
The Director of CRM will own the strategy, execution, and performance of Guitar Center's customer lifecycle marketing across email, SMS, and push notifications. This leader is responsible for driving ...
CRM Transformation Director
Mettawa, IL · On-site
The AbbVie Digital Lab Director of CRM will lead the vision, strategy, and roadmap for the advancement of Customer Relationship Management (CRM) capability for US Commercial and accelerate our 1:1 ...
CRM Transformation Director
Mettawa, IL · On-site
The AbbVie Digital Lab Director of CRM will lead the vision, strategy, and roadmap for the advancement of Customer Relationship Management (CRM) capability for US Commercial and accelerate our 1:1 ...
$75K/yr
The Director of CRM & Student Systems provides strategic leadership for the College's customer relationship management (CRM) platform implementation, strategy, governance, and performance across the ...
$75K/yr
The Director of CRM & Student Systems provides strategic leadership for the College's customer relationship management (CRM) platform implementation, strategy, governance, and performance across the ...
Assign work to, manage, and mentor a team of CRM and full-stack developers. * Ensure successful delivery of the CRM, portal, and web application components of the UBOS project. * Advise ...
Assign work to, manage, and mentor a team of CRM and full-stack developers. * Ensure successful delivery of the CRM, portal, and web application components of the UBOS project. * Advise ...
Position Summary The CRM Business Director will serve as the business-facing owner for ISC2's Salesforce CRM ecosystem, bridging business strategy and technical execution to ensure the platform ...
Position Summary The CRM Business Director will serve as the business-facing owner for ISC2's Salesforce CRM ecosystem, bridging business strategy and technical execution to ensure the platform ...
The CRM Coordinator will provide system training, support data operations, and promote effective CRM practices across campus. The ideal candidate will have a strong understanding of CRM principles ...
The CRM Coordinator will provide system training, support data operations, and promote effective CRM practices across campus. The ideal candidate will have a strong understanding of CRM principles ...
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve ... Direct collaboration with executive leadership * Ability to influence AI and automation initiatives
CRM Administrator
Overland Park, KS · Hybrid
$43.27 - $57.70/hr
CRM Administrator / IT AnalystOverview We are seeking a highly motivated CRM Administrator to serve ... Direct collaboration with executive leadership * Ability to influence AI and automation initiatives
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...
CRM Manager
Milwaukee, WI · On-site
$66K/yr
Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...
CRM Specialist
$75K - $85K/yr
As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS ... Reporting directly to the Sr. Director of Performance Marketing, you will work hands-on across ...
CRM Specialist
$75K - $85K/yr
As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS ... Reporting directly to the Sr. Director of Performance Marketing, you will work hands-on across ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Administrator
Ann Arbor, MI · On-site
The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties.
CRM Administrator
Ann Arbor, MI · On-site
The CRM Administrator will provide technical expertise to TargetX/Salesforce (CRM) users throughout the College, while also carrying out vital audits, project support and administrative duties.
CRM Specialist
Newark, DE · On-site
Under the supervision of the Director of Graduate Recruitment Marketing, the CRM Specialist is a critical member of both operations and the recruitment marketing team and is responsible for the ...
CRM Specialist
Newark, DE · On-site
Under the supervision of the Director of Graduate Recruitment Marketing, the CRM Specialist is a critical member of both operations and the recruitment marketing team and is responsible for the ...
Coordinator CRM
Manhattan, NY · Hybrid
In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...
Coordinator CRM
Manhattan, NY · Hybrid
In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...
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CRM Administrator
Bellevue, WA · On-site
$800 - $1.5K/wk
We are looking for a reliable, organized, and detail-oriented CRM Administrative Secretary to join our construction company. The main responsibility of this position is to keep our CRM system ...
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Be Seen First
CRM Administrator
Bellevue, WA · On-site
$800 - $1.5K/wk
We are looking for a reliable, organized, and detail-oriented CRM Administrative Secretary to join our construction company. The main responsibility of this position is to keep our CRM system ...
CRM Administrator
Milwaukee, WI · Hybrid
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...
CRM Administrator
Milwaukee, WI · Hybrid
We are looking for a skilled Microsoft Dynamics 365 CRM Administrator to own the day-to-day operation, configuration, and ongoing improvement of our Microsoft Dynamics 365 CRM platform. This role ...
Crm Director information
See salary details
$23.5K - $38.6K
1% of jobs
$38.6K - $53.7K
4% of jobs
$53.7K - $68.8K
7% of jobs
$68.8K - $83.9K
6% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$83.9K - $99K
8% of jobs
$99K - $114K
14% of jobs
The median wage is $122K / yr.
$114K - $129.1K
18% of jobs
$144.2K is the 75th percentile. Wages above this are outliers.
$129.1K - $144.2K
17% of jobs
$144.2K - $159.3K
16% of jobs
$159.3K - $174.4K
5% of jobs
$174.4K - $189.5K
4% of jobs
$23.5K
$121.5K
$189.5K
How much do crm director jobs pay per year?
As of Sep 3, 2026, the average yearly pay for crm director in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.
What does a CRM director do?
A CRM Director oversees a company's customer relationship management strategy, ensuring effective engagement, retention, and loyalty. They analyze customer data, implement CRM software, and develop campaigns to improve customer interactions. Their role involves collaboration with sales, marketing, and IT teams to optimize customer experiences and drive business growth. Strong leadership, data-driven decision-making, and a deep understanding of customer behavior are key to success in this role.
What are the key skills and qualifications needed to thrive as a CRM director?
To thrive as a CRM Director, you need expertise in customer relationship management strategies, data analysis, and project leadership, often supported by a degree in marketing, business, or a related field. Familiarity with leading CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications like Salesforce Certified Administrator or equivalent, are highly valued. Strong interpersonal skills, strategic thinking, and effective cross-functional communication help set outstanding candidates apart. These competencies are essential for aligning CRM initiatives with business objectives, driving customer retention, and leading teams to deliver impactful results.
What are the typical responsibilities of a CRM director?
A CRM Director generally oversees the planning, execution, and optimization of customer relationship strategies, collaborates with marketing, sales, and IT teams, and analyzes customer data to enhance engagement and retention. On a daily or weekly basis, this may involve leading CRM campaign strategy meetings, reviewing system performance metrics, managing CRM software configurations, and working closely with other department heads to align objectives. They also mentor teams, resolve process issues, and drive adoption of best practices. This role offers a dynamic mix of strategic oversight and hands-on problem-solving, ideal for professionals who enjoy both leadership and direct impact on customer experience.
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Job description
Description
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
- Direct Mail
- Telemarketing/Specialized phone services
- In-office tactics
- CRM-related Digital (sites, landing pages, registration, etc.)
- Other Direct Response lead generation tactics
• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco
About Havas
Sourced by ZipRecruiter
Industry
Marketing
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1835