CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
CRM Director
San Francisco, CA · On-site
Description DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in ...
DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...
DIRECTOR CRM Summary · Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship ...
CRM Director
San Francisco, CA · On-site
Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...
CRM Director
San Francisco, CA · On-site
Description Position at Havas DIRECTOR CRM Summary • Responsible for overall CRM planning and operations Role: "Leader" The CRM Director is an experienced marketing and planning professional with ...
CRM Director
East Haven, CT · On-site
Position Overview GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM ...
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CRM Director
East Haven, CT · On-site
Position Overview GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM ...
CRM Director
East Haven, CT · On-site
Position Overview GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM ...
CRM Director
East Haven, CT · On-site
Position Overview GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM ...
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM) . (This position is located in our Hilliard Ohio Home Office.) About the Role The ...
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM) . (This position is located in our Hilliard Ohio Home Office.) About the Role The ...
Customer Relationship Management (CRM) Location: Princeton, NJ (remote) Job Requirements: * A minimum of three years of experience working as a data scientist * Experience in any of those CRM ...
Customer Relationship Management (CRM) Location: Princeton, NJ (remote) Job Requirements: * A minimum of three years of experience working as a data scientist * Experience in any of those CRM ...
CRM Manager
Las Vegas, NV · On-site
You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership ...
CRM Manager
Las Vegas, NV · On-site
You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership ...
CRM Manager
New York, NY · On-site
$90K - $115K/yr
In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle marketing. You will be responsible for building meaningful relationships with our ...
CRM Manager
New York, NY · On-site
$90K - $115K/yr
In this role, you will own the full CRM ecosystem, including Email, SMS, Direct Mail, Membership, and lifecycle marketing. You will be responsible for building meaningful relationships with our ...
CRM Coordinator
Columbia, MO · On-site
$20.20/hr
Reporting to the Associate Director of CRM Operations, this position assists with data entry, reporting, system documentation, and user support to ensure the CRM operates efficiently and effectively.
CRM Coordinator
Columbia, MO · On-site
$20.20/hr
Reporting to the Associate Director of CRM Operations, this position assists with data entry, reporting, system documentation, and user support to ensure the CRM operates efficiently and effectively.
Manager, CRM
Chicago, IL · On-site
$110K - $125K/yr
Bachelor's degree in marketing, business, or a related field. * 5+ years of experience in CRM marketing, including customer segmentation, direct marketing campaign execution, and cross-channel ...
Manager, CRM
Chicago, IL · On-site
$110K - $125K/yr
Bachelor's degree in marketing, business, or a related field. * 5+ years of experience in CRM marketing, including customer segmentation, direct marketing campaign execution, and cross-channel ...
Partner with General Managers, Sales Managers, Internet Directors, and Service Directors ... Support newly acquired stores with CRM/ILM onboarding and process implementation. Digital Retailing ...
Partner with General Managers, Sales Managers, Internet Directors, and Service Directors ... Support newly acquired stores with CRM/ILM onboarding and process implementation. Digital Retailing ...
CRM Manager
Boston, MA · On-site
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
CRM Manager
Boston, MA · On-site
The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Analyst
Baltimore, MD · On-site
$65K - $75K/yr
Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...
CRM Manager
Bowling Green, KY · On-site
Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...
CRM Manager
Bowling Green, KY · On-site
Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...
CRM Manager
Detroit, MI · On-site
The CRM Manager is responsible for managing and optimizing the customer relationship management platform, overseeing administration, training, integration, and campaign performance while ...
CRM Manager
Detroit, MI · On-site
The CRM Manager is responsible for managing and optimizing the customer relationship management platform, overseeing administration, training, integration, and campaign performance while ...
CRM Manager
Chevy Chase, MD · On-site
The CRM Manager is the day-to-day manager of the federal client's CRM system (Salesforce) and is primarily responsible for ensuring that the system delivers meaningful, real-time insights for ...
CRM Manager
Chevy Chase, MD · On-site
The CRM Manager is the day-to-day manager of the federal client's CRM system (Salesforce) and is primarily responsible for ensuring that the system delivers meaningful, real-time insights for ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Manager
New York, NY · On-site
POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the implementation of the global CRM strategy within the subsidiary, optimizing and originating best-in ...
CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
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CRM Coordinator
Los Angeles, CA · On-site
$20 - $25/hr
Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
The Global CRM Administrator will be the primary resource for troubleshooting and resolving CRM-related tickets and issues for SMC globally. This role will work with other components of the Sales ...
Crm Director information
See salary details
$23.5K - $38.6K
1% of jobs
$38.6K - $53.7K
4% of jobs
$53.7K - $68.8K
7% of jobs
$68.8K - $83.9K
6% of jobs
$95.2K is the 25th percentile. Wages below this are outliers.
$83.9K - $99K
8% of jobs
$99K - $114K
14% of jobs
The median wage is $122K / yr.
$114K - $129.1K
18% of jobs
$144.2K is the 75th percentile. Wages above this are outliers.
$129.1K - $144.2K
17% of jobs
$144.2K - $159.3K
16% of jobs
$159.3K - $174.4K
5% of jobs
$174.4K - $189.5K
4% of jobs
$23.5K
$121.5K
$189.5K
How much do crm director jobs pay per year?
As of Jun 13, 2026, the average yearly pay for crm director in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Crm Director position, and why are they important?
To thrive as a CRM Director, you need expertise in customer relationship management strategies, data analysis, and project leadership, often supported by a degree in marketing, business, or a related field. Familiarity with leading CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications like Salesforce Certified Administrator or equivalent, are highly valued. Strong interpersonal skills, strategic thinking, and effective cross-functional communication help set outstanding candidates apart. These competencies are essential for aligning CRM initiatives with business objectives, driving customer retention, and leading teams to deliver impactful results.
What does a CRM Director do?
A CRM Director oversees a company's customer relationship management strategy, ensuring effective engagement, retention, and loyalty. They analyze customer data, implement CRM software, and develop campaigns to improve customer interactions. Their role involves collaboration with sales, marketing, and IT teams to optimize customer experiences and drive business growth. Strong leadership, data-driven decision-making, and a deep understanding of customer behavior are key to success in this role.
What are the typical responsibilities of a CRM Director on a daily or weekly basis?
A CRM Director generally oversees the planning, execution, and optimization of customer relationship strategies, collaborates with marketing, sales, and IT teams, and analyzes customer data to enhance engagement and retention. On a daily or weekly basis, this may involve leading CRM campaign strategy meetings, reviewing system performance metrics, managing CRM software configurations, and working closely with other department heads to align objectives. They also mentor teams, resolve process issues, and drive adoption of best practices. This role offers a dynamic mix of strategic oversight and hands-on problem-solving, ideal for professionals who enjoy both leadership and direct impact on customer experience.
More about Crm Director jobs
What cities are hiring for Crm Director jobs? Cities with the most Crm Director job openings:
What are the most commonly searched types of Crm jobs? The most popular types of Crm jobs are:
What states have the most Crm Director jobs? States with the most job openings for Crm Director jobs include:
What job categories do people searching Crm Director jobs look for? The top searched job categories for Crm Director jobs are:
Job description
Description
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
- Direct Mail
- Telemarketing/Specialized phone services
- In-office tactics
- CRM-related Digital (sites, landing pages, registration, etc.)
- Other Direct Response lead generation tactics
• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco
About Havas
Sourced by ZipRecruiter
Industry
Marketing
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1835