ZipRecruiter

Log In

1

Bpo Director Jobs (NOW HIRING)

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Chubb

Director, BPO Office

Chicago, IL

JOB SUMMARY The Director, BPO Office is responsible for overseeing new and established business process outsourcing (BPO) transitions, managing the operational and service relationships with business ...

NTT DATA Services

BPO Senior Director

Plano, TX · On-site

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

Tapcheck

BPO Vendor Manager

As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing ... This is a high-impact role reporting directly to the Director of Support, with executive visibility ...

USM

BPO Management Temp

Washington, DC · On-site

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... Director) Provide knowledge transfer to the permanent manager upon return Want someone with ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing ... This is a high-impact role reporting directly to the Director of Support, with executive visibility ...

NTT DATA Services

BPO Senior Director

Lincoln, NE · Remote

$160K/yr

We are currently seeking a BPO Senior Director to join our team. We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain.

next page

Showing results 1-20

All JobsBpo Director Jobs

Bpo Director information

See salary details

$15K

$96.7K

$185.5K

How much do bpo director jobs pay per year?

As of Jun 13, 2026, the average yearly pay for bpo director in the United States is $96,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the primary challenges faced by a BPO Director, and how do they typically address them?

BPO Directors often face challenges such as balancing client expectations with operational efficiencies, maintaining high service quality across multiple teams, and adapting to rapidly changing technologies and market requirements. They address these by implementing robust performance monitoring systems, fostering a culture of continuous improvement, and regularly communicating with both clients and internal stakeholders. Proactively managing risks, ensuring compliance with industry standards, and leading change management initiatives are also key aspects of the role. Successfully navigating these challenges requires strong leadership, industry knowledge, and effective collaboration across various departments.

What is a BPO Director job?

A BPO Director oversees the operations and strategic direction of a Business Process Outsourcing (BPO) center. They manage client relationships, ensure service delivery meets quality and efficiency standards, and drive business growth. Their responsibilities include workforce planning, process optimization, and compliance with industry regulations. Strong leadership, operational expertise, and a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive in the Bpo Director position, and why are they important?

To thrive as a Bpo Director, you need extensive experience in business process outsourcing, strategic leadership, operational management, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, data analytics tools, and Six Sigma or PMP certifications is highly valuable. Exceptional communication, stakeholder management, problem-solving, and adaptability make someone stand out in this role. These skills and qualifications ensure the effective delivery of client solutions, operational excellence, and continuous business growth in a dynamic environment.

More about Bpo Director jobs
What cities are hiring for Bpo Director jobs? Cities with the most Bpo Director job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Bpo Director jobs? States with the most job openings for Bpo Director jobs include:
What job categories do people searching Bpo Director jobs look for? The top searched job categories for Bpo Director jobs are:
Bpo Director jobs near you
Infographic showing various Bpo Director job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 72% In-person, 17% Hybrid, and 11% Remote job distribution, with an average salary of $96,688 per year, or $46.5 per hour.
BPO Director

BPO Director

NTT DATA Services

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

108th of 204 rated it services

Job description

Req ID: 351429
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Director to join our team.
We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is 112k Salary
Key Responsibilities
  • Lead the strategy, governance, and day-to-day performance of our operations.
  • Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.
  • Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.
  • Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.
  • Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.
  • Use data analytics to identify trends, forecast needs, and drive continuous improvement.
  • Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.
  • Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.
  • Champion a culture of customer excellence across all BPO network partners.

Required
  • 8 years of leadership experience in BPO Leadership operations.
  • Bachelor's degree
  • Proven track record managing large-scale outsourced teams (200+ FTE).
  • Strong vendor management, negotiation, and relationship-building expertise.
  • Excellent analytical, problem-solving, and data interpretation skills.
  • Experience managing KPIs, implementing performance improvements, and optimizing operations.
  • Exceptional communication and leadership abilities.

Preferred Skills:
  • Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
  • Experience with high-volume hiring and onboarding in BPO settings.
  • Familiarity with compliance training, soft skills development, and multilingual training programs.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
Remote Working and Technology Requirements
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
Technology
  • NTT DATA will provide a computer and headset for remote work.
  • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
  • Failure to return equipment may result in collection actions and/or other consequences.
  • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
  • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking
  • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
  • Remote employees must adhere to all technical support procedures and protocols.
  • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
  • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
  • The workspace must be a permanent, unencumbered location used daily for work.
  • Employees must work with minimal distractions that do not interfere with business operations or service delivery.
  • Ideally, the workspace is isolated from other household members and used exclusively for job duties.
  • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
  • Employees must work from the same location consistently unless prior approval is obtained.
  • If a change in work location is necessary:
  • The new location must meet all Remote Workspace and Technology Requirements.
  • Notification to NTT DATA Management is required before relocating

#INDBPO
#LI-MIWS
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

What NTT Data employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NTT DATA logo

About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

View All NTT DATA Jobs

Apply