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Bpo Director Jobs (NOW HIRING)

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$65K - $72K/yr

... the Director of BPO Operations. This role owns the relationship between our client and their BPO partner sites. You will align workforce management, training, quality, and other department leads ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$105K - $105K/yr

... the Director of BPO Operations. This role owns the relationship between our client and their BPO partner sites. You will align workforce management, training, quality, and other department leads ...

SafeRide Health

BPO Manager

San Antonio, TX

Role Overview JoinSafeRide Healthas ourBPO Managerwhere you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO ...

SafeRide Inc

BPO Manager

San Antonio, TX · On-site

Role Overview JoinSafeRide Healthas our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO ...

USM

BPO Management Temp

Washington, DC · On-site

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... Director) Provide knowledge transfer to the permanent manager upon return Want someone with ...

NTT DATA, Inc.

BPO Senior Director

Lincoln, NE · On-site

$160K/yr

If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a BPO Senior Director to join our team. We are seeking a dynamic and highly experienced ...

NTT DATA Services

BPO Senior Director

Lincoln, NE · On-site

$160K/yr

We are currently seeking a BPO Senior Director to join our team. We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain.

NTT DATA Services

BPO Senior Director

Lincoln, NE · Remote

$160K/yr

We are currently seeking a BPO Senior Director to join our team. We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain.

NTT DATA Services

BPO Senior Director

Lincoln, NE · Remote

$160K/yr

We are currently seeking a BPO Senior Director to join our team. We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain.

MCI Careers

BPO Insurance Licensing Director

Dallas, TX

$65K - $85K/yr

We are seeking an experienced BPO Insurance Licensing Director to support Property and Casualty business process outsourcing accounts. In this role, your primary responsibility will be working with ...

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$96.7K

$185.5K

How much do bpo director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for bpo director in the United States is $96,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What is a BPO director?

A BPO Director oversees the operations and strategic direction of a Business Process Outsourcing (BPO) center. They manage client relationships, ensure service delivery meets quality and efficiency standards, and drive business growth. Their responsibilities include workforce planning, process optimization, and compliance with industry regulations. Strong leadership, operational expertise, and a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive as a BPO director?

To thrive as a Bpo Director, you need extensive experience in business process outsourcing, strategic leadership, operational management, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, data analytics tools, and Six Sigma or PMP certifications is highly valuable. Exceptional communication, stakeholder management, problem-solving, and adaptability make someone stand out in this role. These skills and qualifications ensure the effective delivery of client solutions, operational excellence, and continuous business growth in a dynamic environment.

What are the primary challenges faced by a BPO director, and how do they typically address them?

BPO Directors often face challenges such as balancing client expectations with operational efficiencies, maintaining high service quality across multiple teams, and adapting to rapidly changing technologies and market requirements. They address these by implementing robust performance monitoring systems, fostering a culture of continuous improvement, and regularly communicating with both clients and internal stakeholders. Proactively managing risks, ensuring compliance with industry standards, and leading change management initiatives are also key aspects of the role. Successfully navigating these challenges requires strong leadership, industry knowledge, and effective collaboration across various departments.

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Bpo Director jobs near you
Infographic showing various Bpo Director job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $96,688 per year, or $46.5 per hour.

Retail BPO Business Development Director

Atlanta, GA • On-site

Tachyon Technologies LLC
IT Services • 51 - 200 employees
Learn more about Tachyon Technologies LLCexternal

Full-time

Re-posted 28 days ago

Job description

Overview:
Job Description:
We are seeking a Retail BPO Business Development Director with strong experience in retail domain functions and BPO sales. The ideal candidate will have 15-20 years of experience in Retail Business functions such as Merchandising, Digital, Supply Chain, or Store Operations, along with a proven track record in Retail BPO sales and client relationship management. Candidates with prior VP/Director-level experience at leading retailers who later transitioned into consulting or BPO sales organizations are highly preferred.
Key responsibilities:
  • Drive business development and sales growth for Retail BPO services across the US market
  • Build and maintain relationships with retail industry decision-makers and stakeholders
  • Identify new business opportunities within Retail, Merchandising, Digital Commerce, and Supply Chain domains
  • Develop strategic sales plans and lead end-to-end sales cycles
  • Collaborate with delivery, consulting, and leadership teams to position BPO solutions
  • Leverage existing retail industry network to generate leads and client engagements
  • Support proposal development, solution presentations, and contract negotiations
  • Stay updated on retail industry trends, digital transformation, and BPO market dynamics

Professional Skills:
  • 15-20 years of experience in Retail and BPO/Consulting industry
  • Strong Retail domain expertise in Merchandising, Digital, Supply Chain, or Store Operations
  • Proven experience in Retail BPO sales and business development
  • Existing network of retail industry contacts across the US market
  • Experience working with Tier-1 consulting or BPO organizations
  • Strong leadership, communication, and stakeholder management skills
  • Experience handling enterprise retail accounts and strategic partnerships

Skills:
Retail BPO Sales, Business Development, Retail Operations, Merchandising, Supply Chain Management, Digital Retail, Client Relationship Management, Retail Consulting, Account Management, Strategic Sales, Outsourcing Solutions, Stakeholder Management, Enterprise Sales, Retail Transformation, US Retail Market Expertise

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