ZipRecruiter

Log In

1

Vp Bpo Jobs (NOW HIRING)

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation ... Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards ...

TDS Global Solutions

VP of Global Sales - BFSI

Our client is an industry-leading customer experience (CX), business process outsourcing (BPO), and ... They are seeking a dynamic and results-driven Vice President of Business Development - BFSI to ...

Marriott

Vice President, Payroll Services

Bethesda, MD · On-site

As a member of Global Finance Business Process Outsourcing (BPO) Governance team, she/he will also ... The Vice President, Payroll Services will function as the Payroll and Labor Scheduling systems and ...

HealthAxis

Senior Vice President of Sales

... outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party ... The SVP of Sales will lead and scale a high-performance sales organization focused on complex ...

next page

Showing results 1-20

All JobsVp Bpo Jobs

Vp Bpo information

See salary details

$43.5K

$157.5K

$277.5K

How much do vp bpo jobs pay per year?

As of Jul 26, 2026, the average yearly pay for vp bpo in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

Is BPO a stressful job?

A VP in BPO (Business Process Outsourcing) often faces stress due to high performance targets, client expectations, and managing large teams. The job requires strong communication, problem-solving skills, and the ability to handle pressure in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Vp Bpo position, and why are they important?

To thrive as a VP BPO (Vice President of Business Process Outsourcing), you need a solid background in operations management, strategic leadership, and process optimization, typically supported by a relevant degree and extensive industry experience. Familiarity with workflow management systems, CRM platforms, Six Sigma or Lean certifications, and business analytics tools is often expected. Excellent interpersonal communication, the ability to foster client relationships, and strong problem-solving skills help distinguish top performers. These abilities are essential to driving transformation, ensuring service excellence, and delivering on client expectations in a highly competitive outsourcing environment.

What are some common challenges a VP BPO faces, and how are they addressed?

A VP BPO often encounters challenges such as managing large, multi-location teams, meeting rigorous client performance metrics, and driving continuous process improvement in a fast-evolving business landscape. Effective leaders address these issues by implementing robust training programs, deploying the latest process automation technologies, and fostering a culture of accountability and innovation. Regular cross-functional meetings and clear communication channels also help manage client expectations and facilitate smooth operations. By proactively addressing these challenges, VPs ensure long-term client satisfaction and sustainable business growth.

What is a VP in BPO?

A VP in BPO (Vice President of Business Process Outsourcing) is a senior executive responsible for overseeing the strategic direction, operations, and client relationships of BPO services within a company. They typically manage large teams, develop business growth strategies, and ensure service quality, often requiring strong leadership, industry knowledge, and experience in process management tools. The role involves high-level decision-making and collaboration with other executive leaders.

What is the salary of vice president in BPO?

The salary of a Vice President in a BPO typically ranges from $100,000 to $250,000 annually, depending on the company's size, location, and the individual's experience. Senior leadership roles often include performance bonuses and benefits, reflecting the high level of responsibility involved.

What does a VP of BPO do?

A VP of BPO (Vice President of Business Process Outsourcing) is responsible for overseeing outsourcing operations, ensuring efficiency, cost-effectiveness, and service quality. They manage client relationships, streamline processes, and drive strategic initiatives to optimize business outcomes. This role requires leadership, process improvement expertise, and strong communication skills to align outsourced services with company goals.

Which position is best in BPO?

In BPO, the best position depends on individual skills and career goals; common senior roles include Team Leader, Operations Manager, and Process Manager, which offer higher responsibility and compensation. Entry-level roles like Customer Service Representative or Technical Support are suitable for beginners, while specialized roles such as Quality Analyst or Business Analyst require specific skills and certifications. Advancement often involves gaining experience, developing leadership abilities, and acquiring relevant industry certifications.
More about Vp Bpo jobs
What cities are hiring for Vp Bpo jobs? Cities with the most Vp Bpo job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Vp Bpo jobs? States with the most job openings for Vp Bpo jobs include:
What job categories do people searching Vp Bpo jobs look for? The top searched job categories for Vp Bpo jobs are:
Vp Bpo jobs near you
Infographic showing various Vp Bpo job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 94% Full Time, 3% Part Time, and 1% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
Vice President, Client Processing

Vice President, Client Processing

Quavo, Inc.

Tempe, AZ • On-site

Full-time

Posted 19 days ago

Job description

Who we are:
Quavo is the industry leader in fraud and disputes management technology, offering the world's only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.
About the role:
Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.
DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny - so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.
This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.
Responsibilities include:
  • Operations center buildout: stand up and run the Phoenix onshore center - site, staffing, workflows, and daily management - and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:
  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:
  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Bachelor's degree; process/quality certification (e.g., Six Sigma) a plus.
  • Experience introducing automation or AI into a back office and managing the workforce transition.

#LI-KR1

Apply