ZipRecruiter

Log In

1

Bpo Manager Jobs (NOW HIRING)

USM

BPO Management Temp

Washington, DC

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... permanent manager upon return Want someone with experience in managing an outsourced vendor ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

NTT DATA Services

BPO Director

Lincoln, NE · On-site

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 ... years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 ... years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 ... years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Service Delivery Manager I

$70K - $90K/yr

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 ... years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Shalaka Management Services

BPO - Insurance services: ===== Responsibilities: - Sales of Insurance BPO capabilities in US & Canada markets - Add new customers for Insurance BPO - Achieve revenue targets - Manage client ...

next page

Showing results 1-20

All JobsBpo JobsBpo Manager Jobs

Bpo Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do bpo manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for bpo manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

More about Bpo Manager jobs
What cities are hiring for Bpo Manager jobs? Cities with the most Bpo Manager job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Bpo Manager jobs? States with the most job openings for Bpo Manager jobs include:
What job categories do people searching Bpo Manager jobs look for? The top searched job categories for Bpo Manager jobs are:
Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in the United States as of July 2026, with employment types broken down into 6% Internship, 67% As Needed, 25% Full Time, 1% Part Time, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

BPO Management Temp

USM

Washington, DC

Full-time

Re-posted 27 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Job Title: BPO Management Temp

Location: Washington, DC

Duration: 3-4months

F2F required -Local to DC/MD/VA only

Top Skills: BPO specific experience standing up an office- not an operations focused individual.

Overall stand up of new BPO function, including process development, project oversight and vendor management

Ensuring the BPO's stand up milestones are being met for timely end successful implementation

Developing, documenting and implementing new business processes for the BPO

Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools

Working with BPO management of staffing and training

Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control

Informal supervision of Lifeline staff supporting project (they will formally report to the Director)

Provide knowledge transfer to the permanent manager upon return

Want someone with experience in managing an outsourced vendor, particularly during a stand up phase

Additional Information

If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.

Apply