ZipRecruiter

Log In

1

Bpo Manager Jobs (NOW HIRING)

ClearStar

BPO Manager

$75K - $85K/yr

The BPO Manager plays a critical role in overseeing ClearStar's global vendor relationships and outsourced operations. This role ensures third-party partners deliver against performance, quality, and ...

USM

BPO Management Temp

Washington, DC

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... permanent manager upon return Want someone with experience in managing an outsourced vendor ...

Planitar Inc

Account Executive (BPO)

Atlanta, GA · Hybrid

Position BPO / Managed Services as a strategic extension of internal teams, not a transactional ... vendor * Collaborate with delivery and operations teams to scope solutions aligned to ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

Gorgias

BPO Leader

New York, NY · On-site

$186.14K - $205.73K/yr

The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program ...

Gorgias

BPO Leader

San Francisco, CA · On-site

$190K - $214.31K/yr

The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program ...

Flight Centre Travel Group (usa) Inc

Ignite BPO Operations Manager - Broadbeach, QLD Apply now Refer a friend Job no: 531197 Brand: Ignite Work type: Full time Location: Queensland Categories: Commercial Ignite BPO Operations Manager We ...

Chubb

Director, BPO Office

Chicago, IL

Effectively collaborate with executive management and senior leadership teams to develop a strategic framework, standard operating procedures, and key timelines for BPO transitions that is efficient ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

NTT DATA Services

BPO Director

Lincoln, NE · On-site

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

next page

Showing results 1-20

People also search for

All JobsBpo JobsBpo Manager Jobs

Bpo Manager information

See salary details

$27.5K

$81.7K

$137.5K

How much do bpo manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for bpo manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a BPO Manager job?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the key skills and qualifications needed to thrive in the Bpo Manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

What are the typical daily responsibilities of a BPO Manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.
More about Bpo Manager jobs
What cities are hiring for Bpo Manager jobs? Cities with the most Bpo Manager job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Bpo Manager jobs? States with the most job openings for Bpo Manager jobs include:
What job categories do people searching Bpo Manager jobs look for? The top searched job categories for Bpo Manager jobs are:
Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in the United States as of May 2026, with employment types broken down into 100% As Needed. Highlights an 17% Hybrid, and 83% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
BPO Manager

BPO Manager

ClearStar

Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

ClearStar offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), ClearStar has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, ClearStar has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining ClearStar, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.
  • ClearStar Background Screening
  • Our culture and values

Why ClearStar Needs You:
The BPO Manager plays a critical role in overseeing ClearStar's global vendor relationships and outsourced operations. This role ensures third-party partners deliver against performance, quality, and compliance expectations while supporting a scalable, cost-effective operating model. You will drive vendor accountability, strengthen governance, and provide visibility into performance across offshore and nearshore operations.
What You'll Do:
  • Lead management of global BPO vendors across offshore and nearshore operations
  • Establish and enforce SLA frameworks, performance metrics, and governance standards
  • Monitor vendor performance, analyze trends, and drive corrective action plans as needed
  • Ensure vendor operations comply with FCRA and data handling requirements
  • Build and maintain structured reporting on vendor performance, cost, and quality
  • Partner with Operations, Compliance, and Finance to align vendor strategy and execution
  • Lead recurring business reviews and performance discussions with external partners
  • Support onboarding of new BPO processes, including documentation, training, and pilot oversight
  • Identify opportunities to improve efficiency, scalability, and cost effectiveness across vendor operations
  • Drive consistency in vendor management practices and documentation

What You'll Need:
  • 3-5+ years of experience managing BPO vendors or outsourced operations
  • Proven experience overseeing offshore or nearshore vendor performance
  • Strong knowledge of SLA frameworks, vendor governance, and performance management
  • Experience using data and reporting to drive vendor accountability and decision-making
  • Strong communication and negotiation skills
  • Ability to influence cross-functional stakeholders without direct authority
  • Experience managing multiple priorities and workstreams
  • Familiarity with FCRA or regulated data environments preferred
  • Experience working with Philippines, LATAM, or Eastern European vendors preferred
  • Project management experience preferred
  • A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Who You Are:
You are structured, detail-oriented, and comfortable holding partners accountable to clear standards. You balance relationship management with performance discipline and rely on data to drive decisions. You communicate clearly, operate with strong judgment, and are focused on building scalable, compliant, and high-performing vendor partnerships.
Compensation & Benefits
The base salary range for this position is $75,000 - $85,000 annually, depending on experience, skills, and qualifications. ClearStar is committed to pay equity and transparency. Actual compensation will be determined based on the candidate's experience, skills, and qualifications in relation to the requirements of the role. ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and Washington. ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.
Exciting and meaningful learning and development opportunities await at ClearStar! Join us on a journey of discovery and empowerment - where every opportunity is a steppingstone to success and growth. This position is also eligible for excellent benefits that include paid healthcare and life insurance premiums, low-cost dental and vision insurance, company-paid basic life insurance and a company-paid Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company paid holidays, and 2 additional days of paid time off for volunteer activities.
The position is eligible for the Searching for Stars Employee Referral Program.

Apply