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Bpo Manager Jobs (NOW HIRING)

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO ...

SafeRide Health

BPO Manager

San Antonio, TX

Vendor Partnership Management: * Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams. * Build trusted, accountable partnerships with BPO ...

USM

BPO Management Temp

Washington, DC · On-site

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA ... permanent manager upon return Want someone with experience in managing an outsourced vendor ...

Metasys Technologies

Data Entry Specialist

Cleveland, OH · On-site

$16.50 - $22/hr

Achieve productivity and accuracy standards established by the BSS BPO Manager. General Responsibilities * Complete all paperwork accurately, legibly, and in a timely manner. * Read and write in ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

sgsconsulting

Be Seen First

data-entry Clerk

Parma, OH · On-site

$18 - $20.70/hr

Achieves high level of accuracy by meeting standards established by the BSS BPO manager. * Completes all paperwork in a timely, accurate and legible manner by reading and writing in English. * Must ...

NTT DATA Services

BPO Director

Lincoln, NE · On-site

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals. * Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance ...

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Bpo Manager information

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$81.7K

$137.5K

How much do bpo manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for bpo manager in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

How much is the salary of a Bpo Manager?

The salary of a BPO Manager typically ranges from $40,000 to $80,000 annually, depending on experience, location, and company size. Senior managers or those in high-cost areas may earn higher compensation, often supplemented with performance bonuses and benefits.

What is the highest position in Bpo Manager?

The highest position for a BPO manager is typically the Director or Vice President of Operations, responsible for overseeing multiple departments and strategic planning. These roles require extensive experience, leadership skills, and often involve managing large teams and budgets within the organization.
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Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

BPO Manager

San Antonio, TX • On-site

SafeRide Health, Inc.
See more jobs at SafeRide Health, Inc.external

Full-time

Posted 16 days ago

Job description

Role Overview
Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track.
Primary Responsibilities
  • Vendor Partnership Management:
  • Serve as the primary point of contact between SafeRide Health and BPO partner sites supporting auxiliary teams.
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations.
  • Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation.
  • Cross-Functional Coordination:
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution with SafeRide Health standards.
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites.
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites.
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics.
  • Operational and Strategic Planning:
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements. Support CMS and health plan compliance requirements, including language access (LEP) standards.
  • Performance and Quality Assurance:
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners.
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards.
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership.
  • Other Duties:
  • Perform additional tasks as necessary to support the evolving needs of BPO operations.

Required Qualifications
  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships.
  • A high school diploma or equivalent.
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems.
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites.
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority.
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies.
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models.

Preferred Qualifications
  • Bachelor's degree or equivalent
  • Experience managing multiple vendor sites or global and offshore BPO partners.
  • Previous experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
  • Bilingual; fluent in both English and Spanish.

Job Requirements
  • Must pass a criminal background record check.
  • Must be a US Citizen.
  • Must be able to work flexible shifts with occasional weekend work.

About Us:
Driven by our mission "To restore access and dignity to care," SafeRide Health is a technology and services company dedicated to eliminating barriers in healthcare accessibility. By enhancing the delivery of non-emergency medical transportation across America, we ensure that no patient is left behind. Our proprietary technology, paired with a vast network of thoroughly vetted transportation providers, empowers payers and health systems to offer cost-effective, on-demand transport solutions, refining the patient experience along the way. Today, we proudly serve the nation's largest Medicare Advantage, Medicaid, and provider programs. Discover our impact at www.saferidehealth.com.
If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.

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