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Bpo Manager Jobs in Iowa (NOW HIRING)

MCI Military Recruitment

VP BPO Sales

Marengo, IA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

Iowa, IA

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

TEST JOB (DO NOT APPLY)

Moville, IA · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

TEST JOB (DO NOT APPLY)

Sergeant Bluff, IA · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

TEST JOB (DO NOT APPLY)

Hinton, IA · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

MCI Careers

TEST JOB (DO NOT APPLY)

Lawton, IA · On-site

... Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables ...

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All JobsBpo JobsBpo Manager JobsBpo Manager Jobs in Iowa

Bpo Manager information

See Iowa salary details

$25.8K

$76.7K

$129.1K

How much do bpo manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for bpo manager in Iowa is $76,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $109,400.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

How much is the salary of a Bpo Manager?

The salary of a BPO Manager typically ranges from $40,000 to $80,000 annually, depending on experience, location, and company size. Senior managers or those in high-cost areas may earn higher compensation, often supplemented with performance bonuses and benefits.

What is the highest position in Bpo Manager?

The highest position for a BPO manager is typically the Director or Vice President of Operations, responsible for overseeing multiple departments and strategic planning. These roles require extensive experience, leadership skills, and often involve managing large teams and budgets within the organization.

What are the most commonly searched types of Bpo jobs in Iowa?

The most popular types of Bpo jobs in Iowa are:

What are popular job titles related to Bpo Manager jobs in Iowa?

For Bpo Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Bpo Manager jobs in Iowa look for?

The top searched job categories for Bpo Manager jobs in Iowa are:

Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $76,716 per year, or $36.9 per hour.

VP BPO Sales

Marengo, IA • Remote

MCI Military Recruitment
See more jobs at MCI Military Recruitmentexternal

Full-time

Re-posted 29 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.

As VP of BPO Sales, you will play a critical role in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Strategic Sales Leadership
    Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.

  • Enterprise Client Acquisition
    Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.

  • Relationship Management
    Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.

  • Solution Development
    Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.

  • Market Expansion
    Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.

  • Sales Team Development
    Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.

  • Performance Management
    Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.

  • Cross-Functional Collaboration
    Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.

  • Budget Oversight
    Manage the sales budget, ensuring optimal resource allocation and ROI.

  • Industry Representation
    Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Marketing, or related field; MBA preferred
  • 10+ years of progressive sales experience, with at least 5 years in the BPO industry
  • Proven success in selling complex outsourcing solutions to enterprise clients
  • Track record of exceeding revenue targets in competitive environments
  • Expertise in long sales cycles, high-value contract negotiation, and consultative selling
  • Exceptional leadership, team-building, and strategic planning skills
  • Strong communication, presentation, and relationship-building abilities
  • Proficiency in CRM systems and sales analytics tools
  • Deep understanding of BPO operations, market dynamics, and client needs
  • Willingness to travel extensively for client meetings and industry events
  • Ability to foster a culture of innovation, accountability, and continuous improvement