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Bpo Jobs (NOW HIRING)

Gorgias

BPO Leader

New York, NY · On-site

$186K - $205K/yr

The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program ...

Gorgias

BPO Leader

San Francisco, CA · On-site

$190K - $214K/yr

The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program ...

USM

BPO Management Temp

Washington, DC · On-site

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Chubb

Director, BPO Office

Chicago, IL

JOB SUMMARY The Director, BPO Office is responsible for overseeing new and established business process outsourcing (BPO) transitions, managing the operational and service relationships with business ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

NTT DATA Services

BPO Senior Director

Plano, TX · On-site

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

NTT DATA Services

BPO Senior Director

Plano, TX · Remote

We are currently seeking a BPO Senior Director to join our team in Plano, Texas (US-TX), United States (US). We're seeking an experienced BPO Sr. Director to lead the strategy, performance, and ...

MCI Careers

VP BPO Sales

Kansas, KS · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Careers

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Careers

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

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How much do bpo jobs pay per year?

As of Jun 6, 2026, the average yearly pay for bpo in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Bpo position, and why are they important?

To thrive in a BPO (Business Process Outsourcing) role, strong communication skills, problem-solving abilities, and a minimum of a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and occasionally specific industry certifications are beneficial. Adaptability, patience, and teamwork are standout soft skills for success in BPO environments. These competencies are essential because they enable employees to efficiently resolve customer issues and maintain high service quality in a dynamic, fast-paced setting.

What are the typical career growth opportunities available in a BPO position?

BPO positions often provide clear paths for advancement, with entry-level agents progressing to roles such as team lead, supervisor, quality analyst, or trainer based on performance. Many companies offer training programs and opportunities to specialize in areas like technical support, sales, or process improvement. Advancement is usually merit-based, focusing on communication skills, leadership ability, and consistent achievement of targets. The fast-paced environment and large team structures mean motivated individuals can move into management or cross-functional roles over time.

What is a BPO job?

A BPO (Business Process Outsourcing) job involves contracting specific business tasks, such as customer support, data entry, or technical assistance, to a third-party service provider. These roles can be voice-based (customer calls) or non-voice-based (chat, email, or back-office tasks). BPO jobs require strong communication skills, problem-solving abilities, and familiarity with company processes. They are common in industries like telecommunications, finance, healthcare, and e-commerce.

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Bpo jobs near you
BPO Leader

BPO Leader

Gorgias

New York, NY • On-site

$186K - $205K/yr

Full-time

Posted 6 days ago

Job description

We believe conversations will become the #1 way to shop.
At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
  • Quality: conversations that feel authentic and on-brand.
  • Experience: effortless shopping from chat to checkout.
  • Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
About the Role
Gorgias 360 is the managed customer experience offering from Gorgias: the company does not solely provide software, it takes full ownership of a merchant's customer support operation, pairing the Gorgias AI platform with a dedicated AI+human agent team through BPO partners. Gorgias bills customers directly for the full Customer Experience service (software and agents combined), agent delivery is subcontracted to a BPO partner under certain agreements. The program currently manages a portfolio of active Gorgias 360 accounts and is strategically important: it enables Gorgias to serve mid to large size merchants who require a full-service offering.
The Gorgias 360 program has demonstrated real market traction with several accounts and is now at an inflection point, it needs a dedicated owner who can take it from an early-stage experiment to a repeatable, scalable motion. The BPO Program Manager will serve as the single owner of the program, responsible for pre-sales qualification, BPO partner management, account-level automation planning, and reporting program economics to leadership. The role sits within the Customer Experience organisation and works cross-functionally with Sales, Implementation, and Customer Success teams and reports directly to the COO.
What You'll Do
Program Economics
  • Drive target accounts from current automation baselines toward the automation threshold
  • Track key metrics across all accounts on a weekly basis: automation rate, agent headcount, BPO costs, and ticket volume
  • Manage the agent staffing model with the BPO partner: enforce productivity standards, reduce excess headcount as automation scales, and manage staffing notice periods proactive
  • Maintain the cost model and provide regular updates to Finance and leadership on trajectory and risk

Pre-Sales Qualification
  • Partner with Sales on every new Gorgias 360 opportunity prior to contract signature
  • Conduct structured automation feasibility assessments: evaluate ticket mix, integration complexity, automation opportunity, and merchant operational maturity
  • Issue a clear go/no-go recommendation on whether a prospect fits the programm
  • Translate assessments into contract terms: automation commitments, SLA definitions, and appropriate commercial language

BPO Partner Management and Sourcing
  • Own the day-to-day relationship with the BPO partner: staffing requests, agent onboarding and offboarding, and performance reviews
  • Lead regular business reviews covering efficiency metrics including CSAT, tickets per agent, number of agents and resolution rates
  • Renegotiate SLA agreements where they create structural cost overruns
  • Serve as the escalation point for operational issues: agent attrition, SLA misses, and account transitions
  • Source and evaluate new BPO partners as the program scales, including contract negotiation, onboarding, and performance benchmarking

Automation Roadmaps
  • Work with Customer Success Managers and Implementation Managers to develop account-specific automation plans: priority areas, blockers, and timelines to reach targets
  • Identify and escalate product gaps blocking automation progress, with clear business cases for prioritisation
  • Benchmark top-performing accounts against lower-performing ones and propagate effective playbooks across the portfolio

GTM and Strategic Alignment
  • Serve as the internal subject matter expert on what makes a Gorgias 360 customer succeed: capture learnings, run retrospectives, and feed insights back to Sales and CX
  • Contribute to the Gorgias 360 commercial narrative: when the full-service model is superior to software-only, what the economic case looks like for merchants, and how to position against traditional BPOs
  • Represent the program in executive forums and leadership reporting as required

Who You Are
Must-Haves
  • Minimum 5-8 years of experience in Revenue Operations, Business operations, customer experience operations, BPO management, or a comparable operational leadership role managing agent-based programs at scale
  • Demonstrated experience working cross-functionally across Sales, Finance, and Operations
  • Sound commercial judgment: ability to decline attractive deals that would structurally harm program economics, and communicate that position clearly to senior stakeholders
  • Ability to operate effectively in ambiguity and construct structure where none exists, this role requires building a programme playbook from the ground up
  • Exceptional versatility: able to operate across strategy, analysis, vendor management, commercial negotiation, and stakeholder communication simultaneously
  • Advanced proficiency with AI tools for analysis, workflow automation, reporting, and decision support, use of AI in daily work is an expectation, not a bonus
  • Strong communication skills: able to present complex trade-offs clearly to executives and build operational trust with external partners

Nice-to-Haves
  • Experience with AI-driven customer experience automation or conversational AI platforms
  • Background in ecommerce or experience working with direct-to-consumer or enterprise retail brands
  • Familiarity with BPO contract structures, staffing models, and SLA frameworks
  • Experience sourcing and onboarding new BPO partners, including commercial negotiation
  • Track record of restructuring a deteriorating vendor relationship and stabilising it into a high-performing partnership
  • Technical fluency: comfortable navigating API documentation, integration specifications, and working directly with product and engineering teams

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

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