ZipRecruiter

Log In

1

Bpo Jobs (NOW HIRING)

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX

$65K - $72K/yr

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across their BPO partner network and supporting auxiliary teams in a scaling and ambitious company. If you ...

SafeRide Health

BPO Manager

San Antonio, TX

This role owns the relationship between SafeRide Health and our BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then ...

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Role Overview Join SafeRide Health as our BPO Manager where you will lead cross-functional coordination across our BPO partner network supporting auxiliary teams, reporting to the Director of BPO ...

USM

BPO Management Temp

Washington, DC

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

MCI Military Recruitment

VP BPO Sales

Kansas, KS · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

VP BPO Sales

AR · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

VP BPO Sales

Oklahoma City, OK · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

VP BPO Sales

FL · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

next page

Showing results 1-20

All JobsFinance and Insurance JobsBpo Jobs

Bpo information

See salary details

$130K

$194.4K

$250K

How much do bpo jobs pay per year?

As of Sep 3, 2026, the average yearly pay for bpo in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What is a BPO?

A BPO (Business Process Outsourcing) job involves contracting specific business tasks, such as customer support, data entry, or technical assistance, to a third-party service provider. These roles can be voice-based (customer calls) or non-voice-based (chat, email, or back-office tasks). BPO jobs require strong communication skills, problem-solving abilities, and familiarity with company processes. They are common in industries like telecommunications, finance, healthcare, and e-commerce.

What are the key skills and qualifications needed to thrive in a BPO position?

To thrive in a BPO (Business Process Outsourcing) role, strong communication skills, problem-solving abilities, and a minimum of a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and occasionally specific industry certifications are beneficial. Adaptability, patience, and teamwork are standout soft skills for success in BPO environments. These competencies are essential because they enable employees to efficiently resolve customer issues and maintain high service quality in a dynamic, fast-paced setting.

What are the typical career growth opportunities available in a BPO position?

BPO positions often provide clear paths for advancement, with entry-level agents progressing to roles such as team lead, supervisor, quality analyst, or trainer based on performance. Many companies offer training programs and opportunities to specialize in areas like technical support, sales, or process improvement. Advancement is usually merit-based, focusing on communication skills, leadership ability, and consistent achievement of targets. The fast-paced environment and large team structures mean motivated individuals can move into management or cross-functional roles over time.

What is a business process outsourcing job from home?

A business process outsourcing (BPO) job from home involves performing customer service, technical support, or administrative tasks remotely for a company. These roles typically require good communication skills, a quiet work environment, and sometimes specific software or hardware tools. Many BPO companies offer flexible schedules and training for remote employees.

What is meant by business process outsourcing jobs?

Business process outsourcing (BPO) jobs involve contracting specific company functions, such as customer service, technical support, or data entry, to third-party service providers. These roles often require communication skills, computer proficiency, and adherence to client protocols, and may be performed remotely or on-site depending on the company.
More about Bpo jobs

What cities are hiring for Bpo jobs?

Cities with the most Bpo job openings:

What are the most commonly searched types of Bpo jobs?

The most popular types of Bpo jobs are:

What states have the most Bpo jobs?

States with the most job openings for Bpo jobs include:

What job categories do people searching Bpo jobs look for?

The top searched job categories for Bpo jobs are:

Bpo jobs near you
Infographic showing various Bpo job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.

BPO Manager

Walker Bowen Talent Partners

San Antonio, TX

$65K - $72K/yr

Full-time

Posted 12 days ago

Job description

Walker Bowen Talent Partners has partnered with a scaling non-emergency medical transportation (NEMT) health tech company to support their growth as they continue to expand their services and partnerships across the US.

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across their BPO partner network and supporting auxiliary teams in a scaling and ambitious company.

If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.


Role Overview 

Join our client's growing team as their next BPO Manager where you will lead cross-functional coordination across their BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations. 


This role owns the relationship between our client and their BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track. 

 

Primary Responsibilities 


Vendor Partnership Management: 
  • Serve as the primary point of contact between our client and BPO partner sites supporting auxiliary teams. 
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations. 
  • Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation. 

Cross-Functional Coordination: 
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution within our client's standards. 
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites. 
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites. 
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics. 

Operational and Strategic Planning: 
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements. Support CMS and health plan compliance requirements, including language access (LEP) standards. 

Performance and Quality Assurance: 
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners. 
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards. 
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership. 

Other Duties: 
  • Perform additional tasks as necessary to support the evolving needs of BPO operations. 




Requirements

Required Qualifications 

  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships. 
  • A high school diploma or equivalent. 
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems. 
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites. 
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority. 
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies. 
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models. 
     

Preferred Qualifications