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Bpo Jobs (NOW HIRING)

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing performance management of our first outsourced support partner, and to operate the full vendor lifecycle ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Tech Tammina LLC

BPO Project Manager

Addison, TX · On-site

BPO Project Manager Duration: 18 Months (Contract to Hire) Location: Addison, TX Rate: Market Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We are currently seeking a BPO Director to join our team. We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the ...

Tapcheck

BPO Vendor Manager

As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing performance management of our first outsourced support partner, and to operate the full vendor lifecycle ...

USM

BPO Management Temp

Washington, DC

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.

Chubb

Director, BPO Office

Chicago, IL

JOB SUMMARY The Director, BPO Office is responsible for overseeing new and established business process outsourcing (BPO) transitions, managing the operational and service relationships with business ...

Shalaka Management Services

BPO - Insurance services: ===== Responsibilities: - Sales of Insurance BPO capabilities in US & Canada markets - Add new customers for Insurance BPO - Achieve revenue targets - Manage client ...

MCI Careers

BPO RFP Writer

FL · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Opticall BPO

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing ...

MCI Careers

BPO RFP Writer

FL · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

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Bpo information

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$194.4K

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How much do bpo jobs pay per year?

As of Jul 23, 2026, the average yearly pay for bpo in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

Is BPO a good first job?

BPO (Business Process Outsourcing) roles are often suitable as first jobs because they typically require minimal prior experience and offer on-the-job training. These positions can help develop communication, customer service, and problem-solving skills, making them a common entry point into the workforce.

What skills are needed for BPO jobs?

BPO jobs require strong communication skills, including clear speaking and active listening, as well as problem-solving abilities and customer service orientation. Basic computer literacy, familiarity with common software tools, and the ability to work in a team or under pressure are also important. Fluency in relevant languages and adaptability to different shifts may be required depending on the role.

What are the key skills and qualifications needed to thrive in the Bpo position, and why are they important?

To thrive in a BPO (Business Process Outsourcing) role, strong communication skills, problem-solving abilities, and a minimum of a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and occasionally specific industry certifications are beneficial. Adaptability, patience, and teamwork are standout soft skills for success in BPO environments. These competencies are essential because they enable employees to efficiently resolve customer issues and maintain high service quality in a dynamic, fast-paced setting.

What are the typical career growth opportunities available in a BPO position?

BPO positions often provide clear paths for advancement, with entry-level agents progressing to roles such as team lead, supervisor, quality analyst, or trainer based on performance. Many companies offer training programs and opportunities to specialize in areas like technical support, sales, or process improvement. Advancement is usually merit-based, focusing on communication skills, leadership ability, and consistent achievement of targets. The fast-paced environment and large team structures mean motivated individuals can move into management or cross-functional roles over time.

What is a BPO job?

A BPO (Business Process Outsourcing) job involves contracting specific business tasks, such as customer support, data entry, or technical assistance, to a third-party service provider. These roles can be voice-based (customer calls) or non-voice-based (chat, email, or back-office tasks). BPO jobs require strong communication skills, problem-solving abilities, and familiarity with company processes. They are common in industries like telecommunications, finance, healthcare, and e-commerce.

What does BPO job mean?

A BPO job refers to a position within Business Process Outsourcing companies that handle tasks such as customer service, technical support, or back-office operations for other businesses. These roles often require good communication skills, computer proficiency, and may involve working in call centers or remote environments.
More about Bpo jobs
What cities are hiring for Bpo jobs? Cities with the most Bpo job openings:
What are the most commonly searched types of Bpo jobs? The most popular types of Bpo jobs are:
What states have the most Bpo jobs? States with the most job openings for Bpo jobs include:
What job categories do people searching Bpo jobs look for? The top searched job categories for Bpo jobs are:
Bpo jobs near you
Infographic showing various Bpo job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.
BPO Director

BPO Director

NTT DATA Services

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

106th of 213 rated it services

Job description

Req ID: 351429
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Director to join our team.
We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is 112k Salary
Key Responsibilities
  • Lead the strategy, governance, and day-to-day performance of our operations.
  • Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.
  • Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.
  • Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.
  • Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.
  • Use data analytics to identify trends, forecast needs, and drive continuous improvement.
  • Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.
  • Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.
  • Champion a culture of customer excellence across all BPO network partners.

Required
  • 8 years of leadership experience in BPO Leadership operations.
  • Bachelor's degree
  • Proven track record managing large-scale outsourced teams (200+ FTE).
  • Strong vendor management, negotiation, and relationship-building expertise.
  • Excellent analytical, problem-solving, and data interpretation skills.
  • Experience managing KPIs, implementing performance improvements, and optimizing operations.
  • Exceptional communication and leadership abilities.

Preferred Skills:
  • Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
  • Experience with high-volume hiring and onboarding in BPO settings.
  • Familiarity with compliance training, soft skills development, and multilingual training programs.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
Remote Working and Technology Requirements
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
Technology
  • NTT DATA will provide a computer and headset for remote work.
  • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
  • Failure to return equipment may result in collection actions and/or other consequences.
  • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
  • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking
  • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
  • Remote employees must adhere to all technical support procedures and protocols.
  • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
  • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
  • The workspace must be a permanent, unencumbered location used daily for work.
  • Employees must work with minimal distractions that do not interfere with business operations or service delivery.
  • Ideally, the workspace is isolated from other household members and used exclusively for job duties.
  • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
  • Employees must work from the same location consistently unless prior approval is obtained.
  • If a change in work location is necessary:
  • The new location must meet all Remote Workspace and Technology Requirements.
  • Notification to NTT DATA Management is required before relocating

#INDBPO
#LI-MIWS
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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