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Business Process Outsourcing Manager Jobs (NOW HIRING)

Brookfield

Analyst, Business Process Outsourcing

Omaha, NE · On-site

$58K - $78K/yr

... business units through the leveraging of outsourcing, process optimization, and automation ... Effectively communicate across multiple levels of Argo management, vendor contacts, and all key ...

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Business Process Outsourcing Manager information

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$58.5K

$125.9K

$182K

How much do business process outsourcing manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for business process outsourcing manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.
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Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.

Analyst, Business Process Outsourcing

Shared-Services

Omaha, NE • On-site

$60 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Partner with business units to set and manage service level goals for outsourced and automated activities.

  • Create process maps, procedure manuals, and conduct training with outsourcing partners, and transition new tasks to them.

  • Monitor and evaluate performance using data, perform root cause analysis on quality issues, and communicate with stakeholders to drive process efficiency.

Job description

CompanyShared ServicesArgo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.Job DescriptionDUTIES AND RESPONSIBILITIES:Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners.Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.Provide appropriate channels for exception routing, query resolution, and business feedback.Other duties as assigned.QUALIFICATIONS2-3 Years of Experience in Underwriting, Claims, or Financial Operations1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insightsExperience in managing a vendor and/or the setting and maintaining of operational Service LevelsExposure to Project Management spanning multiple stakeholdersBachelor’s degree requiredExcellent written and verbal communication skills, including listening skillsStrong problem solving and analytical skillsStrong organizational skills with the ability to balance and prioritize competing demandsAdvanced working knowledge of MS Office SuiteExperience working with analytical tools and dashboards such as Tableau or Power BI a plusTeam spirit, enthusiasm and ability to cooperate with others to accomplish goalsComfortable working alone and in teamsPLEASE NOTE:Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.Core ValuesAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. #J-18808-Ljbffr

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