ZipRecruiter

Log In

1

Business Process Outsourcing Manager Jobs (NOW HIRING)

Deloitte

Manager - Finance Managed Services

Tampa, FL

Experience delivering managed services, business process outsourcing, or operate solutions in at least 2 of the following areas: Procure to Pay, Order to Cash, Record to Report, or Financial Planning ...

New

next page

Showing results 1-20

All JobsBusiness Process Outsourcing Manager Jobs

Business Process Outsourcing Manager information

See salary details

$58.5K

$125.9K

$182K

How much do business process outsourcing manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for business process outsourcing manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

How does a Business Process Outsourcing (BPO) Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What does a Business Process Outsourcing (BPO) Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager, and why are they important?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.
More about Business Process Outsourcing Manager jobs
What cities are hiring for Business Process Outsourcing Manager jobs? Cities with the most Business Process Outsourcing Manager job openings:
What are the most commonly searched types of Business Process Outsourcing jobs? The most popular types of Business Process Outsourcing jobs are:
What states have the most Business Process Outsourcing Manager jobs? States with the most job openings for Business Process Outsourcing Manager jobs include:
What job categories do people searching Business Process Outsourcing Manager jobs look for? The top searched job categories for Business Process Outsourcing Manager jobs are:
Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.

Analyst, Business Process Outsourcing

Argonaut Management Services, Inc

Chicago, IL

$62K - $84K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Company

Shared Services

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.


Job Description

Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization.What You'll Do

  • Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units.

  • Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions.

  • Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals.

  • Create clarity through documentation by building and updating process maps, SOPs, and training materials.

  • Lead task transitions to our outsourcing partners using projectmanagement techniques to ensure smooth, accurate implementation.

  • Be the goto contact for questions, issues, and updates related to outsourced and automated workflows.

  • Act as a subject matter expert for the processes your business unit relies on.

  • Monitor quality and resolve issues, including performing rootcause analysis when errors occur.

  • Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly.

  • Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership.

What You Bring

  • 2-3 years of experience in underwriting, claims, or financial operations.

  • 1-2 years of business analysis experience, including comfort working with data and dashboards.

  • Experience working with vendors, ideally offshore teams, and managing Service Levels.

  • Exposure to project management and working with multiple stakeholders.

  • Strong communication skills - you're clear, organized, and comfortable working with different audiences.

  • Strong analytical and problemsolving abilities.

  • Ability to stay organized and juggle competing priorities.

  • Advanced MS Office skills, especially Excel.

  • Experience with Tableau or Power BI is a plus.

  • A collaborative mindset - you enjoy working with others but can also operate independently when needed.

Why Join Argo

This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure highquality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful crossfunctional collaboration.

Compensation

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

  • Chicago: $71,000-$87,000

  • New York City: $78,000-$97,000

  • Richmond & Omaha: $65,000-$80,000


This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to ourHR Privacy Notice

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Apply