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Business Process Outsourcing Manager Jobs (NOW HIRING)

AmNet Services, Inc.

Basking Ridge-NJ-USA Job Title- Category Sourcing Expert- Business Process Outsourcing and Managed Services Potential Temp to Perm Seeks dynamic, proactive and transformational Sourcing Professionals ...

Cherry Bekaert LLP

$101 - $193/hr

Manage the delivery of outsourced accounting and financial reporting services for a portfolio of ... business process improvement. * Lead, coach, and develop accounting professionals, including ...

Lumilens

Business Process Manager

San Jose, CA · On-site

The Senior Business Process Manager will take end-to-end responsibility for identifying, designing ... Exposure to global manufacturing operations, contract manufacturing relationships, or outsourced ...

PayPal

Manager, Business Process

Austin, TX · On-site

Find themes in incident data and provide insights to the business * Maintain incident process documentation and training content * Evaluate incident management tools for compliance * Define KPIs (Key ...

Walgreens

Business Process Manager

Deerfield, IL · On-site

... and processes that are focused on generating innovative solutions to business problems ... Master Data Governance (MDG) and Management (MDM) tools experience We will consider employment of ...

Montgomery College

Business Process Manager

Nashville, TN · On-site

$80 - $105/hr

Collaborate with others to manage financial business reporting, monitor and maintain budget processes, and provide services..**KEY RESPONSIBILITIES** • Ensures the most effective operation of the ...

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Business Process Outsourcing Manager information

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$125.9K

$182K

How much do business process outsourcing manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for business process outsourcing manager in the United States is $125,894.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,000.00 and $155,500.00 per year, depending on experience, location, and employer.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.
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Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $125,894 per year, or $60.5 per hour.

Inside Business Growth Representative

Virtualite Business Process Outsourcing Services

Santa Monica, CA • On-site

$60 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

About Virtualite

VirtualiteBusiness Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients tooperateat a higher level.
We are currently hiring motivated inside business growth representatives to join our sales team to drive revenue through account expansion, upselling and client development.

In This Role:
  • Manage a portfolio of active client accounts
  • Identify upsell, cross-sell, and expansion opportunities
  • Conduct consultative conversations to uncover evolving client needs
  • Present additional service solutions that align with client goals
  • Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
  • Collaborate with onboarding and operations teams to support seamless service delivery
We are looking for:
  • Experience in account management or customer growth is a plus but not required
  • Strong relationship-building and consultative selling skills
  • Comfortable managing multiple accounts and ongoing conversations
  • Goal-oriented, organized, and detail-focused
  • Strong verbal and written communication skills
What we offer:
  • Competitive base compensation with performance-based incentives
  • Benefits including medical, dental, vision, 401k, and paid time off
  • Career growth opportunities within a scaling organization
  • Ongoing training and leadership support
  • Collaborative team culture focused on client success
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