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Business Process Outsourcing Jobs (NOW HIRING)

Brookfield

Analyst, Business Process Outsourcing

Omaha, NE · On-site

$58K - $78K/yr

Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more ...

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How much do business process outsourcing jobs pay per year?

As of Jun 10, 2026, the average yearly pay for business process outsourcing in the United States is $84,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a Business Process Outsourcing job?

A Business Process Outsourcing (BPO) job involves handling specific business operations for a company through third-party service providers. These jobs can include customer service, technical support, data entry, finance, and human resources, among others. BPO employees work in call centers, back-office operations, or specialized service centers to improve efficiency and reduce costs for businesses. BPO roles require strong communication skills, problem-solving abilities, and adaptability. Many BPO jobs offer career growth opportunities and exposure to international business processes.

What are the typical career growth opportunities in a Business Process Outsourcing role?

Business Process Outsourcing offers a range of career advancement opportunities, often starting from entry-level positions such as customer service associate or process executive and progressing to team lead, supervisor, process manager, or even operations director. Performance, adaptability, and the willingness to learn new technologies or processes are key factors for promotion. Many organizations provide structured training programs and mentorship opportunities to support professional development. Additionally, working in BPO exposes you to diverse client industries, enhancing your skills and broadening your career prospects within and beyond the outsourcing sector.

What are the key skills and qualifications needed to thrive in the Business Process Outsourcing position, and why are they important?

To excel in Business Process Outsourcing (BPO), you need strong analytical skills, process improvement expertise, and relevant academic qualifications, typically in business administration or a related field. Familiarity with workflow management systems, CRM platforms, and quality assurance tools, along with certifications like Six Sigma or Lean, is advantageous. Excellent communication, problem-solving abilities, and effective teamwork are vital soft skills that set top performers apart. These competencies help ensure efficiency, client satisfaction, and smooth collaboration in a fast-paced, service-driven environment.

More about Business Process Outsourcing jobs
What cities are hiring for Business Process Outsourcing jobs? Cities with the most Business Process Outsourcing job openings:
What are the most commonly searched types of Business Process Outsourcing jobs? The most popular types of Business Process Outsourcing jobs are:
What states have the most Business Process Outsourcing jobs? States with the most job openings for Business Process Outsourcing jobs include:
What job categories do people searching Business Process Outsourcing jobs look for? The top searched job categories for Business Process Outsourcing jobs are:
Business Process Outsourcing jobs near you
Infographic showing various Business Process Outsourcing job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $84,057 per year, or $40.4 per hour.

Analyst, Business Process Outsourcing

Brookfield

New York, NY

$66K - $89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Company

Shared Services

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.


Job Description

Argo Group is growing, and we're looking for a Business Process Outsourcing Analyst who's excited to improve processes, strengthen vendor partnerships, and help our business units operate more efficiently. If you enjoy solving problems, digging into data, and working closely with offshore teams, this role gives you the chance to make a real impact across the organization.What You'll Do

  • Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units.

  • Use data to tell the story - identify trends, spot issues, and help leaders make informed decisions.

  • Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals.

  • Create clarity through documentation by building and updating process maps, SOPs, and training materials.

  • Lead task transitions to our outsourcing partners using projectmanagement techniques to ensure smooth, accurate implementation.

  • Be the goto contact for questions, issues, and updates related to outsourced and automated workflows.

  • Act as a subject matter expert for the processes your business unit relies on.

  • Monitor quality and resolve issues, including performing rootcause analysis when errors occur.

  • Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly.

  • Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership.

What You Bring

  • 2-3 years of experience in underwriting, claims, or financial operations.

  • 1-2 years of business analysis experience, including comfort working with data and dashboards.

  • Experience working with vendors, ideally offshore teams, and managing Service Levels.

  • Exposure to project management and working with multiple stakeholders.

  • Strong communication skills - you're clear, organized, and comfortable working with different audiences.

  • Strong analytical and problemsolving abilities.

  • Ability to stay organized and juggle competing priorities.

  • Advanced MS Office skills, especially Excel.

  • Experience with Tableau or Power BI is a plus.

  • A collaborative mindset - you enjoy working with others but can also operate independently when needed.

Why Join Argo

This role gives you the opportunity to directly influence how our business units operate and how effectively our offshore teams support them. You'll help shape processes, improve efficiency, and ensure highquality work across the policy lifecycle. It's a great fit for someone who enjoys variety, ownership, and meaningful crossfunctional collaboration.

Compensation

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

  • Chicago: $71,000-$87,000

  • New York City: $78,000-$97,000

  • Richmond & Omaha: $65,000-$80,000


This role is 100% on-site and based in our Richmond, VA office. Candidates must be able to work from this location full-time. We are open to candidates who live in or near Richmond, or within commuting distance of our additional office locations: Chicago, IL; Omaha, NE; New York City, NY.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The collection of your personal information is subject to ourHR Privacy Notice

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

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