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Business Process Outsourcing Jobs (NOW HIRING)

Brookfield

Analyst, Business Process Outsourcing

Omaha, NE

$58K - $78K/yr

Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation. * Utilize data and business input to identify opportunities ...

Farm Family

$65 - $85/hr

Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation. * Utilize data and business input to identify opportunities ...

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How much do business process outsourcing jobs pay per year?

As of Sep 4, 2026, the average yearly pay for business process outsourcing in the United States is $84,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a business process outsourcing?

A Business Process Outsourcing (BPO) job involves handling specific business operations for a company through third-party service providers. These jobs can include customer service, technical support, data entry, finance, and human resources, among others. BPO employees work in call centers, back-office operations, or specialized service centers to improve efficiency and reduce costs for businesses. BPO roles require strong communication skills, problem-solving abilities, and adaptability. Many BPO jobs offer career growth opportunities and exposure to international business processes.

What are the typical career growth opportunities in a business process outsourcing role?

Business Process Outsourcing offers a range of career advancement opportunities, often starting from entry-level positions such as customer service associate or process executive and progressing to team lead, supervisor, process manager, or even operations director. Performance, adaptability, and the willingness to learn new technologies or processes are key factors for promotion. Many organizations provide structured training programs and mentorship opportunities to support professional development. Additionally, working in BPO exposes you to diverse client industries, enhancing your skills and broadening your career prospects within and beyond the outsourcing sector.

What are the key skills and qualifications needed to thrive in a business process outsourcing position, and why are they important?

To excel in Business Process Outsourcing (BPO), you need strong analytical skills, process improvement expertise, and relevant academic qualifications, typically in business administration or a related field. Familiarity with workflow management systems, CRM platforms, and quality assurance tools, along with certifications like Six Sigma or Lean, is advantageous. Excellent communication, problem-solving abilities, and effective teamwork are vital soft skills that set top performers apart. These competencies help ensure efficiency, client satisfaction, and smooth collaboration in a fast-paced, service-driven environment.

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Business Process Outsourcing jobs near you
Infographic showing various Business Process Outsourcing job openings in the United States as of August 2026, with employment types broken down into 6% Internship, 83% Full Time, and 11% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $84,057 per year, or $40.4 per hour.

Analyst, Business Process Outsourcing

Shared-Services

Omaha, NE • On-site

$60 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Partner with business units to set and manage service level goals for outsourced and automated activities.

  • Create process maps, procedure manuals, and conduct training with outsourcing partners, and transition new tasks to them.

  • Monitor and evaluate performance using data, perform root cause analysis on quality issues, and communicate with stakeholders to drive process efficiency.

Job description

CompanyShared ServicesArgo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.Job DescriptionDUTIES AND RESPONSIBILITIES:Create value and capacity across multiple Argo business units through the leveraging of outsourcing, process optimization, and automation.Utilize data and business input to identify opportunities for process efficiency and standardization across Argo Business Units.Pull from available data points to clearly evaluate performance, identify problem areas, and inform business decisions. Utilize this data in regular communication with the business and outsourcing partners.Partner with Argo Business Units to set Service Level goals and defined desired outcomes for outsourced and/or automated activities and actively manage our partner(s) to meet and exceed them.Prepare process maps, procedure manuals and conduct training with outsourcing partner. Work directly with internal business customers to build, review and update such materials as required.Transition new tasks and work types to our outsourcing partners using project management techniques to ensure new task are implemented on time and to requirements.Effectively communicate across multiple levels of Argo management, vendor contacts, and all key stakeholders within relevant support areas to influence and drive efficiency, performance and process excellence.Act as a primary point of contact with business users for changes, issues, and communication regarding outsourced and automation performance.Serve as subject matter expert on the fulfilment of various tasks in support of our business partners.Ensure that Quality Controls are in place. Perform root cause analysis where quality issues occur.Provide appropriate channels for exception routing, query resolution, and business feedback.Other duties as assigned.QUALIFICATIONS2-3 Years of Experience in Underwriting, Claims, or Financial Operations1-2 Years of Experience performing business analysis, with a high level of competency utilizing analytical tools to create dashboards and reports providing operational insightsExperience in managing a vendor and/or the setting and maintaining of operational Service LevelsExposure to Project Management spanning multiple stakeholdersBachelor’s degree requiredExcellent written and verbal communication skills, including listening skillsStrong problem solving and analytical skillsStrong organizational skills with the ability to balance and prioritize competing demandsAdvanced working knowledge of MS Office SuiteExperience working with analytical tools and dashboards such as Tableau or Power BI a plusTeam spirit, enthusiasm and ability to cooperate with others to accomplish goalsComfortable working alone and in teamsPLEASE NOTE:Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.Core ValuesAt Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed. #J-18808-Ljbffr

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