Business Process Outsourcing Jobs (NOW HIRING)

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Purpose

The Sourcing team at Chain IQ is composed of experienced procurement professionals who manage indirect spend categories for global financialservices clients. The team delivers structured, valueadding sourcing services across the full sourcing lifecycle, including market analysis, competitive tenders, commercial and contractual negotiations, and supplier governance, with a strong focus on regulatedindustry requirements.

This role is a senior, clientfacing strategic sourcing position with a strong focus on business process outsourcing (BPO) in the banking and financialservices industry. The Expert Sourcer will act as a trusted advisor to senior client stakeholders, leading complex outsourcing initiatives in regulated environments and delivering measurable commercial, operationalresilience, and thirdparty risk outcomes.

Role Scope

The role focuses primarily on business process outsourcing and offshoring (BPO) categories used in banking operating models, including peoplebased, servicedriven processes delivered by thirdparty providers and subject to bank outsourcing, data, and operationalresilience requirements.

Typical BPO categories include:

• Finance & Accounting (F&A) outsourcing (e.g., AP/AR, reconciliations, reporting support)
• HR / HRO services
• Contact centres, customer service, complaints handling, and client operations
• Backoffice and middleoffice services
• AML / financialcrime operations support

The Expert Sourcer will be part of a team of Strategic Sourcers based in the US, CH, and the UK, while providing global category expertise across multiple client accounts and regions.

Key Responsibilities

As an Expert Sourcer - BPO, your responsibilities include:

• Acting as a strategic sourcing partner to senior client stakeholders in regulated financialservices environments
• Leading endtoend BPO sourcing initiatives, including:
  • Category and sourcing strategy development
  • Market analysis and supplier landscape assessment
  • RFI / RFP design and execution
  • Commercial structuring and negotiations
  • Contract drafting based on standard terms and conditions, including outsourcingspecific clauses
• Managing and delivering complex sourcing projects worth up to $300m+, including occasional largescale global deals
• Leading crossfunctional deal teams and coordinating with senior stakeholders and risk, compliance, and legal functions
• Building and maintaining strong relationships with key BPO suppliers and staying abreast of market trends
• Pursue KPI and sourcing objectives
• Mentoring and coaching experienced sourcing professionals and supporting colleagues on complex BPO deals when required

Requirements & Experience

Core Requirements (BPOFocused)

• Proven handson experience sourcing business process outsourcing (BPO) services, with the ability to personally lead deals endtoend
• Demonstrated capability to run large, complex, multicountry BPO sourcing initiatives, including all stages of the tender and negotiation process
• Strong commercial and contractual expertise within BPO categories
• Experience working in regulated environments (financial services strongly preferred)
• Confidence and gravitas to engage senior stakeholders and challenge constructively where required

Professional Qualifications & Skills

• Educated to university level or equivalent; MCIPS desirable but not essential
• Strong negotiation, communication, and stakeholdermanagement skills
• Ability to structure complex deals and develop clear sourcing strategies
• Strong discipline in documentation, traceability, and controls (able to operate in auditready environments)
• Highly organised, resultsdriven, and comfortable managing multiple priorities under tight deadlines
• Experience with marketleading sourcing tools and systems
• Professional, collaborative team player with a flexible and proactive mindset
• Experience in EMEA / DACH environments strongly preferred

What This Role is Not

To ensure clarity, this role is not:

• A purely IT outsourcing or applicationdevelopment sourcing role
• An operational procurement or P2P position
• A vendormanagement or servicedelivery role
• A supplychain or logistics procurement role

What We Offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for New York City and Chicago metro area is $120,000 to $170,000, plus individuals may be eligible for an annual discretionary bonus. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, qualifications, skills, location and applicable employment laws. In addition, our Total Rewards package includes medical, vision and dental coverage, 401(k), and a wide range of paid time off options. 

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

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